Found a great deal for Google Pixel 11 Pro even better than other phones.. Raluca who was the assistant manager at Leicester Highcross branch was really helpful in explaining every part of the deal an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Vicki helped me cancel a sim I had accidentally added to my account and then gave me great offer on an upgrade, helped me transfer all my data to the new phone and set up controls so I stop getting sp... See more
Company replied
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has thr... See more
Company replied
I’m an American living in the UK for a couple years and just moved into a house in Leicester. I had issues with all the major broadband providers so I looked at other options. I’m SO HAPPY that the ot... See more
Company replied
Company details
About Three UK - 3Store Leicester (Highcross)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
LL99 Highcross Quarter, LE1 4PS, Leicester, Midlands, United Kingdom
- 01162620539
4.9
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service and price…
Very happy with the service and price provided by Mo and JJ today. They we’re extremely helpful with everything and helped me find the best deal
29 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Sky! It’s brilliant that Mo and JJ made such a great impression while helping you secure a fantastic value plan. We’re thrilled the team provided such a top-notch experience! -Kishan
I just came to 3 office and they help…
I just came to 3 office and they help me too much for upgrading to my SIM & broadband upgrade and JJ is helping us too much and with smiles face
29 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Ektarth! It’s brilliant that JJ could provide such a welcoming experience while handling your mobile and home connection upgrades. We’re thrilled the team could make the whole process so helpful and pleasant for you! 😊 -Kishan
Well its a 10 star review
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has through her hard work retained me with Three
22 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for taking the time to share such positive feedback, John. We’re pleased to hear that Raluca provided exceptional service and helped retain you as a valued customer. 🌟 -Veronica
Reply from Three UK - 3Store Leicester (Highcross)
Woohoo 🎉 Thrilled to hear you had a fantastic experience 🚀 Thanks so much for the glowing 5⭐ review, Allen. -Arvind
Excellent service
One Mohammed, gave me excellent service. Went on to buy tablet which I hadn't planned for
20 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Boom 💥 Lenos, your shout-out is WOW ✨ It is brilliant that Mohammed’s stellar expertise and helpful approach led you to secure that superb new tablet 🌟 -Arvind
Raluca was perfect
Raluca was perfect, amazing service. Thank you very much
15 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Abu, wonderful to hear that Raluca delivered perfect support and amazing service 🌟. Feedback like this is truly uplifting and highlights the positive impact of her efforts 🙌. -Shivam
Raluca was amazing she offered me a…
Raluca was amazing she offered me a great deal with benefits and better value, i will be returning tot the shop
Thanks
14 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Raluca brought excellence to the table, offering insightful guidance, added perks, and exceptional value. We’re delighted to know your experience, Inocencio, was so positive and gave you a reason to return. We look forward to welcoming you back. -Ashifa
Im just so happy.i went into the shop…
Im just so happy.i went into the shop because my phone had died and raluca, vessy and vicki helped me with a new phone, setting everything up, i have all my photos and chats back and i couldnt be more grateful to the ladies.
9 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks so much for sharing this wonderful feedback, Diane! We’re glad our store team could give you clear advice. It’s great to hear your visit was so smooth and that everything was sorted so quickly for you 😊 -Neha
Reply from Three UK - 3Store Leicester (Highcross)
We’re thrilled you felt looked after, Kamara. Wishing you a wonderful day 😊. -Suhaas
Reply from Three UK - 3Store Leicester (Highcross)
Wow, we absolutely love hearing this, Gurpreet! Thank you for the feedback. Enjoy the rest of your day. -Afaq
We met Raluca today
We met Raluca today. She is kind and helpful person. We love to be here for assistance.
Thank you
6 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Those 5 ⭐ vibes say it all, Dhanvi. Hats off to Raluca for keeping excellence. Wishing you a brilliant day! -Ashifa
We came to store as our tablet did nit…
We came to store as our tablet did nit work, Raluca helped with fixing it and also update with a brand new tablet. Very happy, thank you
1 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
We appreciate your feedback, Jass. It’s fantastic to know Raluca’s support helped resolve your issue and upgrade you to a new tablet. -Shivam
JJ and Raluca absolutely outstanding…
JJ and Raluca absolutely outstanding service! Went in with a few questions and more than happy to assist, ended up leaving with exactly what I wanted!
1 April 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Elliot! nothing brings us greater joy than knowing you’re happy! Thank you for recognizing JJ and Raluca’s efficiency. Wishing you a day as wonderful as you are! -Ashifa
Vessy and Raluca
Vessy and Raluca, were very helpful. The sorted out my request in a few minutes. Very happy with their support 😀.
My experience is excellent
31 March 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
That’s brilliant feedback, Sahar. We’re so pleased Vessy and Raluca made things easy and left you feeling happy with the service. -Shivam
I have a business contract with three
I have a business contract with three, I went into the Highcross store and had the pleasure of speaking to Vessy. She listened to what I had to say and walked me through the vest possible deals for me. Overall I had an amazing experience and would definitely recommend the store to everyone, I felt listened to and understood, the customer service standards in the store are absolutely amazing .
31 March 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Vessy has an incredible gift for turning everyday moments into something truly special, and we’re delighted you felt that spark. Miglena, your kind words and recommendation, is the highest compliment we could receive ❤️ What a joy it was serving you at our Highcross store! -Ashifa
Very satisfied with service today
Very satisfied with service today. Caitlin was very helpful!
30 March 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you, Andrew, for sharing your experience with us! We’re delighted to hear Caitlin made everything clear and straightforward for you. It’s wonderful to know her support left you feeling confident. 😇 -Prabhjeet
Great customer service
Great customer service, straight forward and helpful Raluca.
30 March 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Marian, that’s superb! 🎉 We’re glad Raluca made sure everything was sorted out smoothly for you. -Neha
10/10 for this American in the UK
I’m an American living in the UK for a couple years and just moved into a house in Leicester. I had issues with all the major broadband providers so I looked at other options. I’m SO HAPPY that the other companies didn’t work out because this was way easier, way cheaper, and going into the store everyone was incredibly helpful and I was able to get in and out in 10 minutes. 10/10!
28 March 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you so much, Jocelyn. Hearing how smoothly everything came together for you genuinely makes our day. After the hurdles you faced elsewhere, we’re thrilled that your visit felt effortless, affordable, and welcoming from the moment you walked in. The team will be over the moon to know they helped you get everything sorted in record time. -Manavata
Amazing Service ✨
I recently visited the Three store in Leicester and had a fantastic experience thanks to Caitlin and Mo.
From the moment I walked in, the atmosphere was welcoming and professional. I was looking for help with upgrade options, and both of them went above and beyond to ensure I was sorted. Both Mo and Caitlin were absolutely delightful and patient, truly a pleasure talking to them.
22 March 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Yay, Благовестка 🎉 Your kind words truly mean a lot. We’re pleased to hear that Caitlin and Mo made your visit to our Leicester store so seamless and offered such considered support while guiding you through your upgrade options. Here’s to more great moments ahead 💙 -Arvind
Raluca and sansche was really pleasing…
Raluca and sansche was really pleasing and helpfull to get me wonderful offers and new broad band connection
Surely comeback if i need anything
18 March 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
🌟 Amazing feedback, Adhi! We’re thrilled Raluca and Sansche made your experience so positive and guided you through the broadband connection and offers with care. Thanks for sharing your kind words 🙌 -Shivam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.