Marcus was absolutely amazing from start to finish. He sorted my upgrade super quickly and easily, everything was explained clearly and I even got a reduction in my wifi price. The free power pack, ph... See more
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See what reviewers are saying
I saw Hayley in the Three store today to help with getting my son a new sim card after his was stolen. She made the transaction so easy and we felt comfortable in her guidance. She easily replaced his... See more
Company replied
I had a fantastic experience at the Manchester Arndale store today thanks to Biswarupa. After a really frustrating experience elsewhere, she was incredibly helpful, nice, and calm throughout the entir... See more
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I have stayed with three for the last 4 years, it has quite a straightforward system regarding my data and any issues I have faced were effectively resolved. One particular character is Nilza in Arnda... See more
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Company details
About Three UK - 3Store Manchester (Arndale)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27 Market Street, M1 1WR, Manchester, North, United Kingdom
- 01618328489
4.8
Excellent
331 reviews
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Reply from Three UK - 3Store Manchester (Arndale)
Hey Nimy, your message truly made our day! Thank you for taking the time to share such lovely feedback 😊
Three Social Media Team
Reply from Three UK - 3Store Manchester (Arndale)
Sami, thank you for the brilliant 5⭐ feedback. It’s great to know Noor’s support made such a positive impression.
— Three Social Media Team
I had a very disappointing experience…
I had a very disappointing experience at the Three store. I visited to replace my SIM card and felt the staff were unhelpful and dismissive. Instead of clearly explaining what identification was required or discussing possible alternatives, I was left feeling frustrated and unsupported.
Good customer service should involve treating people with respect, listening to their situation, and providing clear information. Unfortunately, that was not my experience. The lack of empathy and poor communication made what should have been a simple visit unnecessarily stressful.
I hope Three provides better staff training so that future customers are treated with more professionalism and respect.
30 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi alpha, thank you for letting us know about your experience in store. We’re sorry the support you received when replacing your SIM card didn’t meet the standard you should expect. As we can’t review accounts or store interactions on this channel, our Customer Support team will be able to help further. You can reach them through https://bit.ly/3C43TKN, or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. The team is available Monday to Friday from 8am to 8pm, and weekends from 9am to 6pm.
— Three Social Media Team
Just been in Manchester store and the…
Just been in Manchester store and the experience was lovely dave and hayey were absolutely amazing so thank you two so much customer service fantastic ❤️
29 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Annmaria, it is brilliant to hear Dave and Hayley took wonderful care of you during your Manchester store visit! We appreciate you taking the time to share this lovely feedback ✨ — Three Social Media Team
Ellen is very friendly
Ellen is very friendly, talkative and sweet! Made all procedures easier
28 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
That’s brilliant to hear, Ayman! We’re delighted Ellen made the whole process simple and enjoyable for you.
– Three Social Media Team
Biswarupa she unblivablly she made for…
Biswarupa she unblivablly she made for i very a big thing in a matter of three minutes. What help given me took from me a matter of 5 minutes, she is cortious and so profishal i thank har a 1000
17 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Thank you, Kamal. We’re completely blown away by how rapidly and effectively Biswarupa turned things around for you. Resolving a major issue in mere moments while maintaining a polite and expert approach is exactly the standard of care we strive for. 🥰 - Three Social Media Team
The sales person was good and had dealt…
The sales person was good and had dealt with my query in a professional manner and with respect.
10 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi there, thank you for the amazing review. We’re happy to know that our team provided exceptional support with your concerns and ensured you had a well taken care of experience.
– Three Social Media Team
Mian was very kind patient and helped…
Mian was very kind patient and helped me get my broadband. I'm very happy with her service
10 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Love hearing this, Sair! Mian will be thrilled to know she made such a difference. Thanks for the review! 😊 – Three Social Media Team
Abigail was so helpful with all the…
Abigail was so helpful with all the questions and details we needed
Thank you xx
9 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Stella! It’s wonderful to hear Abigail supported you so well. Thank you for the review! 😊 – Three Social Media Team
Abigail did a great job
Abigail did a great job. Tailored explanations about what we came for and we achieved it. Thank you
9 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Your words are a real highlight, Emmanuel ✨ We’re delighted Abigail’s expert guidance helped achieve exactly what you set out to do. Thank you for sharing the love 🌟
- Three Social Media Team
His attention was great and his polite…
His attention was great and his polite behaviour
8 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Elisabeth, thanks for taking a moment to leave your thoughts. We’re happy his respectful attitude and attention made everything smooth for you.
– Three Social Media Team
Biswarupa is a QUEEEENN
Biswarupa is a QUEEEENN
I was so distressed with the sim issues I had an thought I had no way out but biswarupa patiently sorted everything out for me 😭😭 this literally saved me so much headache
Thank you so much!!! -Maisan
4 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Love hearing this, Ayesha ✨ We’re thrilled Biswarupa’s patient and capable support got everything back on track and lifted a real weight off your shoulders. Your words are a real highlight 💙
- Three Social Media Team
Biswarupa was incredibly helpful
Biswarupa was incredibly helpful, cooperative, and knowledgeable throughout the entire process. She went above and beyond to assist me, answered all my questions with patience, and made everything easy to understand.
I truly appreciate Biswarupa’s professionalism, kindness, and dedication. She turned what could have been a stressful experience into a very positive one. Thank you, Biswarupa, for your outstanding support and excellent customer service!
3 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Fatoon 😊
Biswarupa’s kindness and patience really shine in your words.
So glad she made everything simple and turned a tough moment into something easy.
Thanks for sharing such a warm and lovely experience! 💗
Reply from Three UK - 3Store Manchester (Arndale)
Hi Simon, thank you so much for the 5 ⭐ review! We're always happy to help.
Anto,did really well glad with product
3 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hello Evette, it is fantastic to hear that Anto provided excellent assistance and that you are completely satisfied with everything you picked up. — Three Social Media Team
Anto
Amazing customer service I’ve got from Anto, very helpful and very patient. I’ll be coming back to see her as she made feel very comfortable
2 July 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hey Mehdi, thank you so much for your feedback. We’re delighted to hear Anto provided such supportive service and helped you feel completely at ease. 😊
-Three Social Media Team.
Absolutely fantastic service from Ommer…
Absolutely fantastic service from Ommer and the male manager on shift (26/27th June) nothing was too much trouble very helpful and very knowledgeable and friendly and set up equipment b4 leaving the store 100% recommend will definitely use this store again
26 June 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Gemma, we’re delighted to know that Ommer and the manager provided such attentive guidance and made the whole process feel easy. – Three Social Media Team
Reply from Three UK - 3Store Manchester (Arndale)
Thank you, Ahmed. We’re pleased to know that Abigail’s help made a difference for you. We appreciate you letting us know. -Ayesha
NILZA was super helpful and very high…
NILZA was super helpful and very high customer service level with the smile despite my consecutive questions one after the other but she showed how friendly and I really appreciate that on her Thank you Nilza
19 June 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Rayan. Thank you so much for the feedback. We are delighted to hear that you had such a positive experience and received a brilliant standard of care from Nilza. It is fantastic to know that she was so welcoming, patient, and thorough in addressing all of your queries. -Shivam
Staff were very helpful. In particular Anto. Very professional
Staff were very helpful, in particular Anto.
12 June 2026
Unprompted review
Reply from Three UK - 3Store Manchester (Arndale)
Hi Ian. Thank you for taking the time to share your feedback. We are pleased to hear that you had a positive experience and that Anto looked after you so well. -Shivam
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