I bought 3 broardband online and what a disaster. Their courier dpd who deliver your hub are an absolute joke. Trying to contact them to speak to a real person is impossible. They wont give you the... See more
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Location
Switch locationUnit 14 Town Square, Spindles Town Square Shopping Centre, OL1 1XF Oldham, North, GB
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Elisha and siria were incredible with their knowledge and customer services. I had had a contract with a previous network provider for 15 years. I was able to move over to EE with ease. All t... See more
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We were out of contract and needed to update it. We dealt with Glenn he was so helpful got us a great deal and was so helpful in explaining the procedure we are not very technical and made the process... See more
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Tasha was fantastic in the Oldham store, 14 days of being given terrible advice and being sent faulty SIM cards, after 20 minutes she had resolved all of our issues. 10/10
Company replied
Company details
About Three UK - 3Store Oldham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 14 Town Square, Spindles Town Square Shopping Centre, OL1 1XF, Oldham, North, United Kingdom
- 01616335949
4.8
Excellent
43 reviews
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Great customer service from 3 in Oldham Spindles
I bought 3 broardband online and what a disaster. Their courier dpd who deliver your hub are an absolute joke. Trying to contact them to speak to a real person is impossible. They wont give you the choice of using a neighbour or dropping off in a safe place you have to sign for it in person, thats fine if you are at home to recieve it but if not they take it back then text you their next delivery, but Im not in the time they gave me on 4 seperate occasions!!! How can I tell them that, I can't because using their virtually agent is a waste of time and you can't get through on the number they ask you to call.Anyway, I ended up going into their Oldham.store to try and resolve my issues and I was supported by a fantastic young lady named Soriya. She was polite, very understanding and very helpful. She sorted out my issues after I spent 1 hour speaking to three agents she contacted for me, I did not know that I needed a 3 phone number I don't have one as my provider is BT. This was not explained to me when I signed up and I ended up spending 5 days trying to sort the mess out without success but Soryria did it for me in an hour. I can't thank her enough, she is a credit to 3 and her customer service skills are excellent. Thank you Soryia.
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4 July 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Your words are a real highlight, Paul ✨ We’re delighted Soriya’s patient and dedicated support at our Oldham store turned a difficult situation around, taking the time to resolve what had remained outstanding for days. Your praise for her care, understanding and excellent customer service speaks volumes 🌟
- Three Social Media Team
Reply from Three UK - 3Store Oldham
This is the kind of feedback that makes us smile, Jacqueline! We’re thrilled to know Glen made such a strong impression. 🌟 -Veronica
i was out of contract and the sales…
i was out of contract and the sales team were amazing and got me a brilliant new deal. im autistic and nearly had a meltdown in their store but the team member was very helpful understanding and patient
21 May 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Thank you for your lovely feedback, Andrew! 😊 We’re so pleased to hear the sales staff took great care of you and helped you find a fantastic new offer. Your comfort and experience truly matter to us. 🌟 -Veronica
Helpful
Glen was really helpful and friendly. Got things finished quickly and efficiently.
15 May 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Thank you for sharing this feedback, Carol! 🌟 Great to know Glen supported you and got everything sorted. -Veronica
TaSha very good service on my mobiles 2…
TaSha very good service on my mobiles 2 Accounts weren’t Texting Sorted it
13 May 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Hi John, thanks for the lovely feedback. Great to hear Tasha was able to fix the texting issue for both of your accounts. Hope you have a great day. -Samad
Tasha was fantastic in the Oldham…
Tasha was fantastic in the Oldham store, 14 days of being given terrible advice and being sent faulty SIM cards, after 20 minutes she had resolved all of our issues.
10/10
12 May 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Thank you for sharing your experience! We’re glad to hear that Tasha made your visit a great one at our Oldham branch. ✨ -Veronica
Fantastic service
Fantastic service. Tasha was cery helpful qnd friwndly
11 May 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Hi there, thank you for the amazing ⭐⭐⭐⭐⭐ rating. We're delighted to hear that Tasha made your experience so smooth and supportive. -Maryalex
Leanne at the Oldham store
Excellent quality customer service from Leanne at the Oldham store today. Helpful, patient and very informative.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Absolutely love hearing this ✨ Steph, We’re delighted that Leanne at the Oldham store delivered such calm, clear support and made the whole experience feel informative and reassuring ❤️ -Arvind
I needed help with my contract and was…
I needed help with my contract and was served by lianne this lady definitely have th best customer service
2 May 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Thanks, Jamie. Great to hear Lianne gave you the best customer service. 🥰 -Ayesha
Leann served me today and was the most…
Leann served me today and was the most helpful I’ve ever received in customer service would definitely come to see her again if I had any issues
2 May 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Hi Tracy, thank you for sharing your experience! We’re so glad to hear that Leann was so helpful today. Providing top-tier customer service is what we aim for, and it’s brilliant to know she made such a great impression. -Shivam
Glen @oldham branch was amazing and…
Glen @oldham branch was amazing and helped me secure my new phone.Amazing service and support.
24 April 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Fantastic to hear 🌟 Henry, We’re delighted that Glen at the Oldham branch offered such steady support and helped you secure your new phone with ease ❤️ Wishing you brighter moments ahead ✨ -Arvind
I have been served by the wonderful…
I have been served by the wonderful lady suraya, she is wonderful lady she’s excellent she made my day
Thank you for your lovely service suraya all the best
13 April 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Woohoo 🎉 Tahmina, Suraya is truly a star for providing such stellar care and making your visit so bright 💖 -Arvind
Surya is the best customer service,she…
Surya is the best customer service,she is the best and absolutely salesperson
19 October 2025
Unprompted review
Reply from Three UK - 3Store Oldham
Hey Altakur, we love it! Surya will be overjoyed knowing her support made your visit unforgettable and brought in a brilliant 5 ⭐. -Ashifa
Updating our contract
We were out of contract and needed to update it. We dealt with Glenn he was so helpful got us a great deal and was so helpful in explaining the procedure we are not very technical and made the process so easy for us nothing was too much trouble for him. Thank you Glenn for your patience and your amazing customer service 😁
10 April 2026
Unprompted review
Reply from Three UK - 3Store Oldham
We’re glad Glenn could make everything straightforward for you. Feedback like this shows the value of the care and attention our advisors provide. -Shivam
Reply from Three UK - 3Store Oldham
Claire, it is great to hear you had such a pleasant experience in store. Mo’s warm approach and the support you received clearly made your visit feel effortless, and we’re really pleased to know he left such a strong impression. -Manavata
Amazing help from Glenn
Amazing help from Glenn, so lovely and really helpful. Very happy with my new phone
2 April 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Charlotte, we’re pleased Glenn could assist you and make the process enjoyable. It’s fantastic to know you’re happy with your new phone. -Shivam
Elisha couldn't have been more helpful
Elisha couldn't have been more helpful, the customer service was second to none, really appreciate the help and wouldn't go anywhere else.
14 March 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Jake, we’re delighted Elisha’s support made things seamless. Thank you for sharing your experience. -Suhaas
I was finally able to consolidate my…
I was finally able to consolidate my accounts into one. Good explanation by Glen which made my day
9 March 2026
Unprompted review
Reply from Three UK - 3Store Oldham
June, this absolutely made our day. Glen’s patience and clarity clearly made a real difference, and we’re thrilled the result left you feeling relieved and happy. Your feedback means a lot to us. -Manavata
Good Service
My experince today with my customer advisor Glen was very good, as his service went over the top 💯
Thank you Glen
9 March 2026
Unprompted review
Reply from Three UK - 3Store Oldham
Thank you for the fantastic review, Nitra! We truly appreciate you sharing your experience, and it’s wonderful to hear that Glen provided you with outstanding care. -Neha
Reply from Three UK - 3Store Oldham
Thank you, Shanjidha! It’s wonderful to hear that Syraya made your visit feel so welcoming and supportive. -Manavata
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