Friendly and helpful although advised I would need to contact customer services by phone to discuss my contract as went through them . Advised I have already got roaming on my package so didn’t nee... See more
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Rani and Nathan have been absolutely amazing !! So patient with me and new phone ! I can't thank them enough for their help and would recommend them and 3 Orpington anytime !
Company replied
Excellent customer service and I have been with 3 for years. Today we went to renew our contracts with Three, and Nathan and Dante were very efficient and helpful so we are very happy with our experie... See more
Company replied
Mohammed's customer service was very good. He answered all my queries and resolved all the issues I had today
Company replied
Company details
About Three UK - 3Store Orpington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
217-219 High Street, BR6 0NZ, Orpington, South, United Kingdom
- 01689825995
4.9
Excellent
101 reviews
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Rani was absolutely fantastic
Rani was absolutely fantastic! I had
a very complicated issue and Rani explained everything clearly, he was incredibly patient,kind and thorough. His advice was spot on and the complicated problem was sorted out.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Orpington
That’s brilliant to hear, Talitha! We’re so glad Rani was able to guide you through everything so clearly and get that complicated issue sorted. It’s great to know his patient and thorough approach made such a difference for you. -Shivam
Rani was excellent
Rani was excellent. He was super patient and he spent two hours helping us via the call centre to get everything done. Couldn't have asked for a more helpful person to sort that all out!
6 May 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Greg. It is brilliant that Rani was so dedicated while assisting over the phone. We are glad that everything was sorted for you and that you received such patient support. -Kishan
Loved the experience with Nathan
Loved the experience with Nathan, rani and Patryk !! They’re amazing
2 May 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Ashley, thanks for the love! It’s brilliant to hear that Nathan, Rani, and Patryk made such a fantastic impression during your visit. -Shivam
Reply from Three UK - 3Store Orpington
James, we truly appreciate your feedback. It’s wonderful to know Rani made such a positive impression with his approachable and supportive attitude. -Manavata
We went to the Orpington store.Mohammad…
We went to the Orpington store.Mohammad was nice and very helpful
23 April 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Woohoo 🎉 Sithuli! Great to hear Mohammad made everything feel easy and welcoming at our Orpington branch 🌟 -Samad
Outstanding!!!!
Very helpful and informative by Mohammed. Great knowledge for a trainee advisor. Definitely put him through his paces and he answered everything I wanted to know! Fab service! ⭐️⭐️⭐️⭐️⭐️
23 April 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hey Deborah! Big shoutout to Mohammed for turning customer service into a full on joyful experience! 🎉 This is exactly what we want our customers to feel, valued and happy! 😃 -Ayesha
Rani was very helpful and friendly and…
Rani was very helpful and friendly and helped upgrade my contract and fix some of my phone problems.
20 April 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Michael, it’s great to hear your visit left such a strong impression Rani will be delighted to know her support made things easier for you. Helping you sort out your upgrade and get your phone running smoothly is exactly the kind of experience we aim for. -Manavata
Reply from Three UK - 3Store Orpington
Hey Stephen. We’re so glad Nathan made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. We hope you have a wonderful day! 😊 -Prabhjeet
Rani was very helpful and helped me…
Rani was very helpful and helped me with transferring my pac code.
13 April 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Raymond, we’re thrilled to hear this! 💙 Rani made everything smooth and hassle free when transferring your PAC code. Thank you for sharing your experience! -Neha
Great experience upgrading my phone…
Great experience upgrading my phone today, thanks to Nathan in the Three store Orpington.
11 April 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Danny, it’s brilliant that Nathan made getting your new device so easy at our Orpington branch. We're thrilled you had such a positive visit! -Kishan
Reply from Three UK - 3Store Orpington
Thank you for taking the time to leave feedback, Jenita. 😊 We’re delighted to hear you had a pleasant experience. -Veronica
Rani and Mohammed were very helpful…
Rani and Mohammed were very helpful pleasant and thorough…it’s so good to be able to talk to a person
They were also able to help me with other issues l was having with my phone
I would go back to see them
Excellent
3 April 2026
Unprompted review
Reply from Three UK - 3Store Orpington
We appreciate your comments, Miriam. Rani and Mohammed clearly went the extra mile to help, and it’s great to know you’d happily return to see them. -Shivam
Nathan was very helpful and took his…
Nathan was very helpful and took his time to explain everything and also set up my new phone which was great. The staff are very proffesional and approachable. I felt very at ease at the shop while he sorted out my phone
28 March 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you so much for sharing your experience, Jackie. It’s wonderful to hear how Nathan supported you with such patience and clarity, making the whole process feel smooth and reassuring. His thoughtful approach and the welcoming atmosphere created by the team clearly made your visit comfortable from start to finish. -Manavata
Great shop.
Bought my 1st phone 3 years ago and Nathan was so helpful. Since then any problems I have the staff are always helpful. Especially Nathan who has helped a technophobe understand her phone. Just bought a new phone and he helped me transfer all my data.
28 March 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you for sharing this brilliant feedback, Lynne! It’s wonderful to hear how smoothly everything went and that Nathan provided such excellent support throughout the process. Wishing you a fantastic day! -Afaq
Quick and easy
Nathan was able to sort out an issue I had with my WhatsApp and saved me money on my contract. Thanks again for the quality service!
19 March 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hey Betty, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great customer service from the team
Great customer service from the team, including Ronny
18 March 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hi Abdul, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Ronny and our staff made your experience smooth and enjoyable. -Neha
Patryk was kind
Patryk was kind, well information and explain things simplicity to my understanding. Very professional. Keep it up.
16 March 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you for the 5⭐ review, Yaw! We truly appreciate you sharing your experience. It’s wonderful to hear that Patryk provided you with outstanding care. -Neha
Very clear and understandable
Very clear and understandable. Patryk help us to choose the right device and sim plan.
12 March 2026
Unprompted review
Reply from Three UK - 3Store Orpington
We really appreciate your kind words, Eric. Patryk is always happy to assist and it means a lot to hear you felt well taken care of. Thanks for taking the time to share the joy! ⭐ -Ayesha
Nathan and Steve were amazing
Nathan and Steve were amazing. So very helpful when I came into the Orpington store to upgrade my phone.
They took all the stress away from trying to configure and transfer my info from old phone. Respectful friendly and kind. Huge thanks
10 March 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Thank you, Linda! Nathan and Steve will be so happy to hear this. They really enjoyed helping you upgrade and making everything feel easy from the moment you walked in :) -Ayesha
Lyndon gave me great customer service…
Lyndon gave me great customer service and resolved my issues well.
26 February 2026
Unprompted review
Reply from Three UK - 3Store Orpington
Hello Tutu, we’re overjoyed to know Lyndon provided such attentive service. Thank you for taking the time to share your valuable feedback. -Suhaas
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