Customer service was above and beyond.It took a while to resolve a faulty sim and select a new Router butAmber and Alicia were more than up for the task. First rate and much appreciated.
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See what reviewers are saying
Mila was polite and professional, very happy with service and helped with clearing up some questions I had Would recommend to anyone
Company replied
Emilia was extremely helpful, she didn't try to sell us the most expensive phone and was happy to work within our budget. She spent time looking for the best options and was extremely patient with whi... See more
Company replied
I was cancelling a sim and ordering another phone whilst placing my new wife onto my account so there was a lot to get done. Amber dealt with me and she was amazing. She ran through everything and eve... See more
Company replied
Company details
About Three UK - 3Store Rushden Lakes
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit GS08 Rushden Lakes, NN10 6FH, Rushden, Midlands, United Kingdom
- 01933311432
4.9
Excellent
138 reviews
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Mila was polite and professional
Mila was polite and professional, very happy with service and helped with clearing up some questions I had
Would recommend to anyone
14 October 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey Robbie, you've just made our day. What a fantastic shout-out for Mila. We're delighted her polite and professional approach helped answer your questions and made your experience such a positive one. Thanks for the wonderful recommendation.
Three Social Media Team
Really helpful and went over all the…
Really helpful and went over all the options for us
13 October 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi there, it's rewarding to know you were supported with a thorough overview, helping you weigh up the choices available with confidence. — Three Social Media Team
Amber very helpful and knowledgeable…
Amber very helpful and knowledgeable and friendly
13 October 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Ali, we truly appreciate your kind words! We are so proud of Amber for offering such brilliant guidance and ensuring you had a top-tier experience. ✨ – Three Social Media Team
Reply from Three UK - 3Store Rushden Lakes
Thanks for sharing this, Gavin. What a wonderful recognition for Amber. We're delighted her support helped make your experience such a great one.
Three Social Media Team
Amber was outstanding
Amber was outstanding, gave optionsnand provided an great advice.
Thanks
13 October 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Paul, thanks for the fantastic feedback! We are so proud of Amber for offering such brilliant guidance and matching our solutions perfectly to your situation. ✨ – Three Social Media Team
Amber is a legend
Amber was extremely helpful and I advise everyone to ask for her. I will be back just because of her.
13 October 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Richard, thanks for taking the time to leave a review. It's great to know Amber made such a positive impression and contributed to a memorable experience.
Three Social Media Team
Customer service was above and…
Customer service was above and beyond.It took a while to resolve a faulty sim and select a new Router butAmber and Alicia were more than up for the task.
First rate and much appreciated.
7 October 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hello Steve, it's great to know Amber and Alicia helped resolve everything and guided you through choosing the router. Thank you for sharing your experience. - Three Social Media Team
Great service given by Emilia and…
Great service given by Emilia and talked me through all the processes .. updated my contract very quickly and sorted an old man out … thank you!
14 September 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Garry, your contract update was completed promptly, with every stage made easy to follow. Emilia’s patient approach helped you feel confident throughout. — Three Social Media Team
I was cancelling a sim and ordering…
I was cancelling a sim and ordering another phone whilst placing my new wife onto my account so there was a lot to get done. Amber dealt with me and she was amazing. She ran through everything and even helped me cancel my old sim through web chat as I was unsure on how to do it. She’s extremely helpful and a credit to your 3 store. Thank again.
14 September 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Phillip, congratulations to you and your wife. With several things to arrange, it’s wonderful that everything came together smoothly. Amber’s thoughtful approach covered your new phone and account updates, while her guidance through web chat gave you added confidence. — Three Social Media Team
Served by Elilia extremely knowledgable…
Served by Elilia extremely knowledgable felt very confident with the information provided on my new phone, all the staff were fantastic and very friendly 😀
12 September 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey there, you've just made our day. It's wonderful to hear Elilia's expertise helped you feel confident with your new phone, and we're delighted the team's friendly approach made the experience even better. Thanks for sharing the love.
Three Social Media Team
Kieran and Josh are great
8 September 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Marykate, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Kieran and Josh. We truly appreciate your feedback. - Three Social Media Team
Very helpful advice from Amber at…
Very helpful advice from Amber at Rushden lakes store.
Service was excellent; Displayed multiple options with breakdowns.
Completely relaxed environment.
Good experience from me.
3 September 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey Gary, we're glad to hear Amber at our Rushden Lakes store was able to provide clear guidance and help you explore the options available to you. It's great to know you felt comfortable throughout your visit and that the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
A massive thank you to Amber at Rushden…
A massive thank you to Amber at Rushden Lakes Three shop. She has been absolutely brilliant and will be recommending Three to both friends and family!
Thanks again Amber!
29 August 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Marco, Thank you so much for the wonderful 5-star review and your high recommendation! We are thrilled to hear about your excellent experience with Amber and truly appreciate your support. — Three Social Media Team
Excellent Customer Service
I have been a loyal customer for years and visited the Rushden Lakes store for the first time today.
Minah served me. Even though she is a trainee, she gave me excellent service and guidance in my purchase and wanted to thank her for this. Everything was checked in terms of process along the way which showed excellent salesmenship.
Looking forward to using my smart watch.
Thank you
24 August 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
That's wonderful to hear, Gent! ✨ A big shout out to Minah at our Rushden Lakes branch for providing such outstanding support. Thank you for sharing your lovely feedback. 😊-Three Social Media Team
Emilia was extremely helpful and helped…
Emilia was extremely helpful and helped sort out my new contract, Thankyou so much she is a credit to your company
24 August 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi there, thank you so much for the wonderful 5⭐ review. It’s great to hear that Emilia offered such dedicated support, guiding you through your new plan.-Three Social Media Team
Met Amber in store adviser she was…
Met Amber in store adviser she was helpfully and superb and very knowledgeable
23 August 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Thanks a ton, Steven! 🎉 We’re so glad everything went perfectly with Amber. See you soon! 🥰 — Three Social Media Team
Emilia was extremely helpful and and…
Emilia was extremely helpful and and helped me with my new technology order and answered all my questions. Definitely recommend
22 August 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
What a sweet 5 star rating, Sharon! Emilia are truly exceptional, and we’re so happy to know she made everything right for you. Thank you! ☺️ — Three Social Media Team
If i could give more stars i would!
If i could give more stars i would!! Amber was super helpful with all of my concerns!!
16 August 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Stephen, thank you for your kind words. It’s wonderful to know Amber offered clear guidance and made everything feel easy for you.
— Three Social Media Team
Emilia at the 3 store was very helpful
Emilia at the 3 store was very helpful
16 August 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hi Rosie, thank you so much for sharing this. It’s wonderful to hear that Emilia’s service and guidance made such a positive impact on your visit. 🌺 – Three Social Media Team
Store manager was amazing very helpful
Store manager was amazing very helpful
The new trainee was brilliant she done very well
8 August 2026
Unprompted review
Reply from Three UK - 3Store Rushden Lakes
Hey there, we’re glad to hear both the manager and the trainee delivered such supportive service. Thanks for sharing your feedback. 😊
-Three Social Media Team.
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