Great experience from start to finish, extremely friendly helpful staff, knowledgeable to what I required, great price everything explained. Nateo was polite friendly and very helpful, credit to your... See more
Company replied
Location
Switch locationUnit 7, Crystal Peaks shopping centre, S20 7PN Sheffield Crystal Peaks, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a broadband deal online. I went in store to pick it up but I got advised to take out an add on instead as I'm already with Three so it was cheaper overall for me. Tom was such a great help,... See more
Company replied
Nateo at Crystal Peaks, along with his colleague were very helpful and sorted us out with a new 5G home hub for less than we're paying for poorer connection speeds, as well as an eSIM for my personal... See more
Company replied
Ryan has been more than helpful each time I have visited the branch in Crystal peaks. He always has a smile, efficient and professional. A credit to your company.
Company replied
Company details
About Three UK - 3Store Sheffield Crystal Peaks
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 7, Crystal Peaks shopping centre, S20 7PN, Sheffield Crystal Peaks, Midlands, United Kingdom
- 01142483003
4.8
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff in crystal peaks are always very…
Staff in crystal peaks are always very helpful, best 3 store by far.
14 October 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Steve, thanks for your review. It's fantastic to hear you've consistently had such positive experiences at our Crystal Peaks store, and that the team there continue to provide helpful support.— Three Social Media Team
Really helpful in the shop
Really helpful in the shop. Took time and effort to resolve my problem. Thankyou so much.
4 October 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Wendy, thanks for your review. We're delighted to hear your issue was resolved and that you received a high level of support throughout.
Three Social Media Team
Friendly and knowledge staff helped…
Friendly and knowledge staff helped with my phone even though im not on three
3 October 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Peter, thanks for taking the time to leave a review. We're pleased to hear the team was able to assist you and provide support, even though you're not currently with Three.— Three Social Media Team
Ryan has been more than helpful each…
Ryan has been more than helpful each time I have visited the branch in Crystal peaks. He always has a smile, efficient and professional. A credit to your company.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi there, thank you for taking the time to leave a review. It's great to hear Ryan at Crystal Peaks consistently delivers such a welcoming and reliable experience whenever you visit.— Three Social Media Team
The staff member in the 3 store at…
The staff member in the 3 store at crystal peaks called tom. Was excellent. His customer service made me stay with 3 mobile as I was going to leave. I left this store really happy.
5 September 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Joanne, it’s wonderful to see Tom receive such meaningful recognition. We’re grateful you took the time to share this and are pleased his approach has left you with such a positive view of us — Three Social Media Team
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you, Lloyd! We're glad our team made your experience excellent. Your feedback means a lot to us. 😊 - Three Social Media Team
Ryan and Tom were very helpful staff.
2 September 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you for your feedback, Roy! It’s great to hear that Ryan and Tom provided outstanding support. ✨ — Three Social Media Team
Expert staff.
Great experience from start to finish, extremely friendly helpful staff, knowledgeable to what I required, great price everything explained. Nateo was polite friendly and very helpful, credit to your team.
Highly recommend. THREE in Chrystal Peaks, Sheffield.
16 August 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Lee, thank you for your kind words. It’s wonderful to know Nateo at Crystal Peaks offered clear guidance and made the whole process feel easy and reassuring.
— Three Social Media Team
I ordered a broadband deal online
I ordered a broadband deal online. I went in store to pick it up but I got advised to take out an add on instead as I'm already with Three so it was cheaper overall for me. Tom was such a great help, would definitely recommend people to come to Crystal Peaks Three store!
15 August 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi there, thanks for the fantastic feedback. We are happy to hear that Tom at the Crystal Peaks Three store delivered exceptional assistance and guided you toward a more cost effective option, ensuring everything was set up smoothly. Your recommendation truly means a lot to us.
– Three Social Media Team
Helped me take some virus apps off my…
Helped me take some virus apps off my phone
12 August 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Robert,
We appreciate your review. It’s great to hear our staff were able to assist you in clearing the problematic apps from your device. Keeping your phone secure is important, and we’re happy we could help.
– Three Social Media Team
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Tim. Thank you for taking the time to share your feedback. We are pleased to hear that our team was able to provide the support you needed with your device setup.— Three Social Media Team
Reply from Three UK - 3Store Sheffield Crystal Peaks
Awesome, Pam! We’re so glad your experience with us was such a positive one. Thank you so much for your feedback! 🙌 – Three Social Media Team
Reply from Three UK - 3Store Sheffield Crystal Peaks
This made our day 🌈 Velna. We’re glad the team left such a positive impression 💙
- Three Social Media Team
Tom and Ryan were great
Tom and Ryan were great. They sorted the problem with my phone and got me working again. Fantastic and brilliant.
4 August 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Your shout-out is WOW 🎯 Mark. Tom and Ryan's expertise and focused support got everything back on track with ease. Thanks for sharing the love 💙
- Three Social Media Team
Chris is very helpful and patient with…
Chris is very helpful and patient with us. Explains and sorts our problems out every time. Thankyou for your help
24 July 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi Janette, it brings a big smile to know how attentive Chris is whenever you get in touch, guiding you every step of the way and ensuring everything is smoothly taken care of, and we appreciate your kind words! — Three Social Media Team
Amazing service helped me transfer all…
Amazing service helped me transfer all my data
10 July 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thank you, Diane, for your 5 star review. We’re delighted that you had a wonderful experience 😊-Three Social Media Team
Always happy with the service
10 July 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Thanks a ton, Anne! 🎉 We’re so glad everything went perfectly with us, and we can’t wait to welcome you back again! 🥰
Amazing service helped me take some…
Amazing service helped me take some viruses off my phone
9 July 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi John, it is brilliant to hear that our team was able to get your device sorted out and running smoothly again. — Three Social Media Team
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hi there, we're thrilled to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. -Neha
What a wonderful experience from Julian…
What a wonderful experience from Julian at crystal peaks
13 June 2026
Unprompted review
Reply from Three UK - 3Store Sheffield Crystal Peaks
Hey, Keith! 🎊 Great to hear. Hats off to Julian for making the experience epic. Your feedback means a lot to us! -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.