Big thanks to Sara for her outstanding customer service. She was patient, helpful, and very knowledgeable. It’s rare to get support this good nowadays!
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See what reviewers are saying
Just want to say thank you to Nikki at The 3 shop in Staines. She was really helpful, patient, informative and professional as she explained my contract and set up my new phone.
Company replied
Mara has been amazing since I walked inside the shop with my query. She never made feel like I was just another customer but I felt very comfortable having Mara assist me. Whole experience has been... See more
Company replied
Nicki has been amazing. From the moment I walked in she made me feel welcome. She was polite and introduced herself which I thought was very professional. She mentioned all the options for me and ma... See more
Company replied
Company details
About Three UK - 3Store Staines
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 66-68 High Street, TW18 4DY, Staines, London, United Kingdom
- 01784454556
4.9
Excellent
115 reviews
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Excellent Customer Service from Sara
Big thanks to Sara for her outstanding customer service. She was patient, helpful, and very knowledgeable. It’s rare to get support this good nowadays!
26 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you Krishan. We’re thrilled to hear Sara made everything clear and easy for you, and it’s great to know her patience and knowledge left such a strong impression. - VodafoneThree Social Media Team
Very Happy…
Naz was so very helpful and listened to all the requirements I needed . I've come away with an excellent deal which I'm very happy with ! I will certainly recommend 3 and Naz to my friends and family . Thank you Naz and three 😁
21 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Really appreciate your feedback, Terri. It sounds like Naz provided exceptional support and made sure every detail was covered. We’re delighted you found a deal that suits you so well, and your recommendation truly means something. -Manavata
Happy with the service today from…
Happy with the service today from nicki. She was very welcoming, full knowledge and great communication. She sorted my phone and I was happy with everything. Thank you Nicki
16 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Love this, Frank! 😄 Nicki’s friendly energy and knowledge really shine through, thrilled she could sort your phone and leave you happy! -Ayesha
Just want to say thank you to Nikki at…
Just want to say thank you to Nikki at The 3 shop in Staines. She was really helpful, patient, informative and professional as she explained my contract and set up my new phone.
12 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Sandra, thank you for the incredible ⭐⭐⭐⭐⭐ review. We're delighted that Nikki provided such great support and helped you with your new device at our Staines branch. Have a wonderful day.😊 -Maryalex
Amazing help from sara
Amazing help from sara, me and my son came in as as there was a problem with his sim, she helped us and answered all our extra questions. She really knows what shes doing. Amazing service.
7 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
We appreciate your feedback, Jolanta. It’s great to know that Sara guided you both through the SIM issue and provided clear answers to all your additional questions. -Manavata
Sara was amazing
Sara was amazing, she helped with all our needs and questions. Customer service to the highest standard.
7 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks so much, Jakub! We’re delighted you had such a positive experience with Sara, and your kind words mean the world to our team. 😊 -Neha
Very happy with Nikki service
Very happy with Nikki service. She was patient and helping
4 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Absolutely fabulous, Lynda! We’re glad Nikki was such a great support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Fantastic customer service
Fantastic customer service. Super knowledgable, professional, patient, and kind. I bought a new phone and Naz was very helpful, going above and beyond what i expected. Recommend 100%.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Yay, Isabelle! 🎉 Your kind words and 5⭐ review truly mean a lot to us. We’re pleased to hear that Naz provided such supportive service while helping you get your new phone. Enjoy every moment with your new device 😊 -Neha
Quick and knowledgeable staff
Quick and knowledgeable staff. Mara was lovely and helpful
2 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Magdalena, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Mara and our team could make your experience smooth and enjoyable. -Neha
Was really quick and gave a great…
Was really quick and gave a great discount. Super happy.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Amazing! That’s wonderful to hear! We’re so glad we could get things sorted quickly and find a discount that hit the mark for you. 😇 -Prabhjeet
Naz from Staines done everything…
Naz from Staines done everything properly
1 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thanks for sharing your experience, Gobind. Naz from Staines will be delighted to hear everything was completed smoothly for you. -Manavata
Sara is not only a good sales staff but…
Sara is not only a good sales staff but also can be a good friend.
1 May 2026
Unprompted review
Reply from Three UK - 3Store Staines
That’s amazing, Hao! We really appreciate hearing that from our customers. It’s great to know you had an excellent experience with Sara. 😊 -Ayesha
Nicki has been amazing
Nicki has been amazing.
From the moment I walked in she made me feel welcome. She was polite and introduced herself which I thought was very professional. She mentioned all the options for me and made the journey seamless and easy. She is very good at her job. I was impressed and thank you for the amazing service Nicki.
27 April 2026
Unprompted review
Reply from Three UK - 3Store Staines
Hi Fred. We’re delighted that Nicki provided such a warm and expert experience from the moment you arrived. It’s great that her clear guidance made everything feel so simple and helped you find the right fit. -Kishan
Mara you are a very nice and kind…
Mara you are a very nice and kind person
Nice to meet you
We are very glad of you
We had a nice time with you
Thank you very much
26 April 2026
Unprompted review
Reply from Three UK - 3Store Staines
That's brilliant, Mujeeb! We're super happy to hear that Mara gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish
Reply from Three UK - 3Store Staines
Thank you for sharing this with us, Leandro. It’s great to hear that Nao made your experience so positive. -Afaq
Reply from Three UK - 3Store Staines
Hi Philip, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Mara. -Prabhjeet
Nikki is star very helpful and…
Nikki is star very helpful and supportive
19 April 2026
Unprompted review
Reply from Three UK - 3Store Staines
Woohoo! 🎉 Amazing, Sonia! Great to know that Nikki was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Excellent service
Excellent service! Very good explanation of service. We were very impressed!
19 April 2026
Unprompted review
Reply from Three UK - 3Store Staines
Really appreciate your message, Michael. Fantastic to know the explanation was easy to follow and that the service made a strong impression. -Manavata
Outstanding service
Mara has been amazing since I walked inside the shop with my query.
She never made feel like I was just another customer but I felt very comfortable having Mara assist me.
Whole experience has been amazing and she resolved my issue.
19 April 2026
Unprompted review
Reply from Three UK - 3Store Staines
This is fantastic to hear, Schubert! ✨ We're delighted to hear that Mara created a welcoming atmosphere, offered thoughtful support, and ensured your concerns were successfully handled. -Maryalex
Very good service Mara
12 April 2026
Unprompted review
Reply from Three UK - 3Store Staines
Thank you so much! We’re delighted to hear that Mara was able to assist you. She’s incredibly knowledgeable and helpful. -Ayesha
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