Moss, thank you for servicing me today. You have provided me with an excellent service and professionally great. Thank you for explaining the benefits of the product and saving me money. I am so... See more
Company replied
Location
Switch locationUnit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ Stratford Westfield, London, GB
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See what reviewers are saying
Kai assisted me and my wife today at the Stratford three store and he was outstanding. He is knowledgable and we able to identify the problem and resolve it within minutes. The phone offers another le... See more
Company replied
Khalid has been amazing. His a genuine and happy guy that made this experience very easy especially being out of contact for so long. Would definitely recommend him to family and friends!!! Three - yo... See more
Company replied
I visited the 3 Network store to buy a SIM card, and I was very pleased with the service I received from Farjana. She was friendly, polite, and professional throughout the process. She explained every... See more
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Company details
About Three UK - 3Store Stratford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ, Stratford Westfield, London, United Kingdom
- 02085550132
4.9
Excellent
476 reviews
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Reply from Three UK - 3Store Stratford
Hi Dylan! It’s wonderful to know Erika resolved everything smoothly. Thank you for taking the time to leave this 5⭐ review!-Three Social Media Team
Saleem was really good helped me with…
Saleem was really good helped me with my issues walked in sad I left the store very happy
4 July 2026
Unprompted review
Reply from Three UK - 3Store Stratford
That’s impressive, Nimal 🎯 We’re pleased Saleem’s dedicated support turned things around and left you smiling 😊
- Three Social Media Team
Moss
Moss, thank you for servicing me today. You have provided me with an excellent service and professionally great. Thank you for explaining the benefits of the product and saving me money.
I am so greatfull.
Thank you
3 July 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Hettie, we are absolutely thrilled to hear this! Moss was brilliant at guiding you through the options and ensuring you walked away with the most cost-effective package.— Three Social Media Team
Everything was great!
Everything was great!! Thanks to Joel made my birthday Memorable by helping me with my I pad. Thanks a lot.
3 July 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey Goutham, thank you for sharing your feedback. We’re delighted to hear Joel helped make your birthday feel extra special while assisting with your iPad. We truly appreciate you taking the time to leave a review. 🎉
-Three Social Media Team.
Wareesha was soo amazing
Wareesha was soo amazing! She made sure to take me though my plan upgrade! Amazing girl!
2 July 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi there, thank you for sharing your experience. We’re delighted to hear Wareesha guided you through your upgrade so confidently and made the process enjoyable.
– Three Social Media Team
Saleem had excellent customer service…
Saleem had excellent customer service skills, assuring, informative. Switched us to an eSIM in a matter of 5 minutes. Explains everything and makes sure we understand.
1 July 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Tierre, thanks for taking the time to share your review. We're pleased to know that Saleem offered reassuring support, explained everything thoroughly, and completed your eSIM switch in very little time.
– Three Social Media Team
This guy was very rude and was in rush…
(Joule) This guy was very rude and was in rush to make us to take plan . He didn’t want to explain the way he behaves with us was totally unacceptable.
30 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi there, we’re really sorry to hear about your experience. We want to make sure this is looked into properly, so please contact our Customer Support team through https://bit.ly/3C43TKN or by calling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. Our team is available Monday to Friday from 8am to 8pm and weekends from 9am to 6pm and they’ll be able to review your account and assist you further.
Three Social Media Team
Moss you are amazing
Moss you are amazing, the first time in my life someone like you has helped me.
Me and my Husband are happy. Excellent.
29 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Jesmin. We are delighted to hear that Moss provided such outstanding care, marking a wonderfully positive experience for both you and your husband. — Three Social Media Team
Misleading Order, Rude Staff, Broken Complaints System — Total Failure by Three
I ordered a 5G broadband from Three and received an email confirming it was ready for collection. I travelled to Westfield Stratford next day afternoon to pick it up, only to be told the store had no stock at all and that they “didn’t know why I got the email.” Instead of resolving the mistake, the staff member (female, hijab, glasses) repeatedly tried to upsell me into paying £1 more for the same device in a different colour. When I declined, she became rude, dismissive, and kept cutting me off mid‑sentence.
The worst part was the ID refusal. Three’s own Important Information email clearly states the only requirement for collection is a driving licence in the same name. That’s it. I had my licence, in the correct name, exactly as Three requires. The only reason the address wasn’t updated yet was because I hadn't received the new license from DVLA, which is completely normal after moving house. Despite this, the staff member refused to accept it.
And here’s the key detail she ignored:
My old licence address matched the billing address on my Three order.
She could have verified it instantly. She didn’t even try. She insisted on an updated address that Three does not require, blocked the collection, and made me feel belittled, dismissed, and completely unvalued as a customer.
To make things worse, Three’s online complaints form didn’t work at all — it repeatedly failed to submit — so I had to waste more time going through live chat just to raise the issue. Three’s systems, staff training, and customer service processes are all failing at the same time. Completely unacceptable.
21 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi there, we’re sorry to hear about the difficulties you faced when trying to collect your order. This isn’t the experience we want for our customers. Please reach out to us here: https://bit.ly/3C43TKN so we can look into this further. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm.
Moss you are lovely and kind
Moss you are lovely and kind, I do aporeciate your help which opens my eyes on yiur products and I'm very very grateful to you.
Sending my "metta" loving kindness to you. Have a nice day. ❤️
27 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi there. It is absolutely wonderful to read your feedback, and we are so glad that Moss provided such a kind and helpful experience to guide you through our products. We appreciate you taking the time to share your gratitude with us. Thank you so much for your lovely message, and we hope you have a truly fantastic day too.— Three Social Media Team
Moss you are down to earth caring…
Moss you are down to earth caring positive and loving, I wanted to leave the three company.. but you made my day and I now have a new home broad band and better service. Thank you
26 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Shema, it is wonderful to hear how a reassuring conversation with Moss completely turned your experience around and guided you toward a superior setup with our latest home broadband connectivity. — Three Social Media Team
Moss has provided excellent customer…
Moss has provided excellent customer service, such an amazing person ,kind and friendly, definitely 10/10
23 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
This is the kind of feedback that makes us smile! We’re thrilled to know Moss made such a strong impression. 🌟 – Three Social Media Team
I would like to appreciate Moss for…
I would like to appreciate Moss for their excellent customer service and dedication. They consistently show patience, professionalism, and a positive attitude while supporting customers. Their ability to understand customer needs and provide effective solutions is highly valued.
23 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Roshni, thank you for sharing this. We are thrilled to hear how well Moss has supported you and that their dedication has made such a strong impression. Your feedback is truly appreciated.
VodafoneThree Social Media Team
Kai has helped me with my inquiry and…
Kai has helped me with my inquiry and showed me how massage charger works
22 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Johnson 💖✨
So glad to hear this! Amazing that Kai could help with your inquiry and even show you how the massage charger works, love that level of care and support ⭐💗 -Ayesha
Moss your service was impeccable
Moss your service was impeccable,
Thank you for helping me achieve a new home broadband and phone plan
You made my day.
22 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Lovely, James! We absolutely love hearing this. We’re so glad you received the best support from Moss, and we can’t wait to welcome you back soon! 😉 -Kashish
Max done amazing service
Max done amazing service, and found the best deal for me
20 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
That’s impressive, Fayzilloev 🎯 it is wonderful that Max delivered such stellar support and secured an excellent deal for you 🌟 -Arvind
Moss
Moss, your communications skills are very good, you were able to turn me into a customer swiftly. And addition , very friendly with the customer . I am happy with him .
19 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Subidhya. Choosing a new provider is a big step, so it is fantastic that Moss made your transition over to us so effortless and welcoming. We are thrilled to have you on board with us and glad you experienced such exceptional care. -Shivam
Moss & samiha were really amazing
Moss & samiha were really amazing. They provided the best service. I walked out happy with my purchase.
19 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey there. Thanks so much! 🎉 We’re so happy Moss & Samiha could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
Very good service from joel
18 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
We're so glad to hear Joel worked his magic, Joyce :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help -Kashish
Very happy with my experience new…
Very happy with my experience new customer second time in the shop and got dealt with a new phone very quickly. Saleem is very helpful
17 June 2026
Unprompted review
Reply from Three UK - 3Store Stratford
That’s impressive 🎯 Emma, we are glad Saleem and our team provided such prompt, expert support to handle your swift device setup during your return visit 🌟 -Arvind
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