I Helen Adejumo customer of 3g meet with Kai in Westfield 3g shop he attended to me which I really appreciate him . I hereby recommend him for Good customer service If not for him today I could ha... See more
Company replied
Location
Switch locationUnit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ Stratford Westfield, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Esha was super helpful. I had a few enquiries about switching to three and she was so informative. She also has such a positive approach to work and her customers! Highly reccomend speaking to Esha fo... See more
Company replied
Tsion was REALLY AMAZING. I came in upset at the network issue I was facing and Tsion handled it really well, made me feel heard and resolved my issue and I’m leaving a happy customer. Thank you so... See more
Company replied
I went to the store to get an issue sorted and Joel helped with everything and also helped me with setting up some network settings as-well.. overall, the service was really nice and the staff is kind... See more
Company replied
Company details
About Three UK - 3Store Stratford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ, Stratford Westfield, London, United Kingdom
- 02085550132
5.0
Excellent
631 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nandita is very helpful
Nandita is very helpful. She is knowledge and have lot of patience. Thank you so much.
3 October 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Joshna, we're thrilled that Nandita delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review.- Three Social Media Team
saleem was exceptionally good and so…
saleem was exceptionally good and so friendly and he solved every issue with ease and great experience with three 😇
3 October 2026
Unprompted review
Reply from Three UK - 3Store Stratford
What a lovely shout‑out, Mahesh 💫 Saleem's dedication and expertise clearly put everything back on track, and it's wonderful to see him earning such high praise 🌟
- Three Social Media Team
Tsion was amazing
Tsion helped me out a lot with choosing a new phone, I had a lot of questions and she was really patient and helpful. She was really pleasant to talk to and made the whole process really smooth and easy.
3 October 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey Dalia, we're glad to hear Tsion took the time to answer your questions and help you find a device that suited your needs. It's great to know her patient and supportive approach made the whole process smooth and easy for you. Thank you for the feedback. 😊💚
-Three Social Media Team.
Reply from Three UK - 3Store Stratford
Thank you for sharing this lovely review, Ajmal! 🌟 It’s wonderful to hear that Erika made such a positive impact on you.-Three Social Media Team
Today we had to reach out for support…
Today we had to reach out for support regarding a misleading set of roaming adds on at 3 Shop in Westfield Stratford, after being directed to 3Customers Services over the phone by a lady. We were extremely lucky to receive the professional and helpful support from your Customer Advisor Erika. She had the patience of a saint to help us deal with the issues, raised an investigation that would have been impossible to arise without her. We are humbled by her kindness, clear explanations and support. Erika is a great asset to your company alongside us as customers for nearly 20 years with your company.
1 October 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi there, thank you for sharing this amazing 5⭐ review. It's lovely to see Erika recognised for the care and dedication she showed while supporting you. We're delighted she was able to provide the guidance needed and help move things forward for you after so many years with us.
Three Social Media Team
Reply from Three UK - 3Store Stratford
Hello Pavan, it's lovely to know Adnan helped make your experience smooth. Thank you for your 5⭐ review. - Three Social Media Team
Olivia thank you very much for your…
Olivia thank you very much for your kindness ,See you again,many thanks
1 October 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Love this, Brian 💫 Olivia's kindness clearly made a lasting impression, and we'll be delighted to welcome you again 🌟
- Three Social Media Team
Great customer service by Amina
Amina has been very helpful and made whole experience very simple. Great customer service!
29 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi there, it's lovely to hear Amina made your visit such a pleasure. Your feedback made our day! ☺️ - Three Social Media Team
Natasha the Customer Service Advisor
Natasha the Customer Advisor was polite, friendly and efficient at her job of transferring apps from my old phone to my new phone. I’m very grateful that the transfer was performed and her customer service skills were supportive and helpful to me.
29 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Chima, thank you so much for taking the time to leave this wonderful feedback! We're thrilled to hear that Natasha provided such a supportive and efficient experience while setting up your new device. 😇 - Three Social Media Team
The advisor
The advisor, Tanjana, provided excellent assistance throughout the phone process, offering valuable guidance to ensure we selected the most suitable plan.
29 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
What a lovely shout‑out, Nithin 💫 Tanjana's attentive approach and expert guidance made choosing the right plan feel effortless 🌟
- Three Social Media Team
Great 10/10
I want to share my very positive experience. From the very first moment, Natasha was extremely kind and professional. She welcomed me with a sincere smile that made me feel comfortable right away. Her attention to detail and care for customers are truly impressive. I highly recommend this store and hope to be served by her again in the future.
29 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi there, we love reading posts like yours! 😍 We are absolutely thrilled to hear that Natasha put you at ease during your visit. Delivering a warm reception and dedicated support is what we strive for every day, and we truly appreciate your high recommendation! 🙌 – Three Social Media Team
Sania at the Westfield 3 store…
Sania at the Westfield 3 store addressed my concerns regarding the delayed delivery of a replacement SIM for my number.
28 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hello Zakir, it's great to know Sania at our Westfield store was able to help and make things clearer for you. Thank you for your 5⭐ review. - Three Social Media Team
Vinny was able to sort out my issue and…
Vinny was able to sort out my issue and help with removing virus on my phone
28 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
That's brilliant, Ghabriel 🌟 Vinny's expert support got everything back on track and helped put things right with your phone 💙
- Three Social Media Team
Prince at Stratford store was my…
Prince at Stratford store was my advisor and was fantastic with great customer service.
28 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Wayne, we're pleased to hear your experience was such a positive one. Recognition for Prince is well deserved, and your feedback reflects the value of service delivered with care and attention. — Three Social Media Team
Just want to thank Sania for her help
Just want to thank Sania for her help. Great customer service.
27 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Love this, Sam 💫 Sania's care and dedication clearly shone through, and your recognition says it all 🌟
- Three Social Media Team
Oscar was very helpful and kept me well…
Oscar was very helpful and kept me well informed about the deals and all I need to do my upgrade and with his help I got the best deal for myself and I left very happy . Thank you Oscar if you see this .
26 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey Malcolm, we're glad to hear Oscar took the time to guide you through the upgrade process and make sure you had all the information you needed. It's great to know he helped you explore the available options and find one that was right for you, leaving you so pleased with the outcome. Thank you for the feedback. 😊💚
-Three Social Media Team.
Joel was Brilliant
Joel was amazing, brilliant customer service really felt at home.
26 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Woohoo 🎉 Nana, Joel's warm approach and attentive support clearly made you feel right at ease 🌟
- Three Social Media Team
Thank you for your friendly environment…
Thank you for your friendly environment and built trust@Tsion
26 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Love this, Damodar 💫 Tsion's genuine care and reassuring approach clearly left a lasting impression 🌟
- Three Social Media Team
Oscar was very helpful
Oscar was very helpful, giving us a great deal!
26 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Jayden, thanks for taking the time to leave a review. We're pleased to hear Oscar helped you find an option that worked well for you and made the whole experience straightforward.— Three Social Media Team
I meet today the person JOEL in the…
I meet today the person JOEL in the store I had my issues solved so good service from him
25 September 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Rahul, what a lovely 5⭐ rating! We’re really glad to hear that Joel gave you such great support. We want every customer to feel this happy with our service.
-Three Social Media team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.