We just extended our joint 3 contract inshore, we were thinking of leaving but Phil in the Trowbridge store did us an amazing deal. He was very friendly & excellent knowledge on what's available. We... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I explained to Alex that I needed a contract with more GB than the 4GB I currently had. He clearly explained some different options and costs to me after which I chose my preferred new contract. I ask... See more
Company replied
I have been in touch with three customer service and shops for three months now trying to close down a mobiles broadband contract. Absolutely awful. Each time I’m reassured things will be resolved.... See more
Company replied
Alex and Gary were very helpful and quick! I needed to purchase a new phone as i dropped and damaged mine. They helped me with the set up for the new one very quickly knowing i had to be somewhere els... See more
Company replied
Company details
About Three UK - 3Store Trowbridge
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 40,, The Shires, BA14 8AT, Trowbridge, South, United Kingdom
- 01225762659
4.9
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alex and Gary were very helpful and…
Alex and Gary were very helpful and quick! I needed to purchase a new phone as i dropped and damaged mine. They helped me with the set up for the new one very quickly knowing i had to be somewhere else! Would highly recommend
24 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Helen. Thank you so much for taking the time to leave such a wonderful rating! We're thrilled to hear that Alex and Gary got your device back up and running smoothly during your visit. 😇 - Three Social Media Team
Nashrin was very helpful with our…
Nashrin was very helpful with our contract
19 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Mike, thanks for the amazing feedback. We are happy to know that Nashrin delivered exceptional assistance by helping you with your contract and made your experience a pleasant one.
-Three Social Media Team
Nash was great
19 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Mike, thanks for the brilliant feedback. We are delighted to know that Nash provided top tier assistance and ensured everything went smoothly and hassle free.
-Three Social Media Team
Vary and alex very helpful
14 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Shane, it's great to know Vary and Alex helped make everything straightforward. Thank you for taking the time to share your experience.
Three Social Media Team
Very helpful staff
Very helpful staff. Transfer everything over to my new phone. Alway polite and helpful when I need help. Alex was very good. Would definitely recommend.
14 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Elizabeth, we're glad to hear Alex was able to help get everything across to your new phone and provide the support you needed. It's great to know you can always rely on the team for assistance whenever you need it. Thank you for the feedback. 😊💚
-Three Social Media Team.
Gary and Alex were extremely helpful
9 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
We love hearing this, Jean. What a lovely shout-out for Gary and Alex. We're delighted their support was so appreciated. Thanks for sharing the love.
Three Social Media Team
Gary was very patient and helpful
Gary was very patient and helpful, considering I was asking very basic questions.
9 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Carole, we’re pleased Gary took the time to guide you through your questions and make things clearer along the way. It’s great to know his approach contributed to a positive experience — Three Social Media Team
Great job Phil, fantastic deal
We just extended our joint 3 contract inshore, we were thinking of leaving but Phil in the Trowbridge store did us an amazing deal. He was very friendly & excellent knowledge on what's available. We now don't have to shop around as I'm sure the deal can't be beat. Saved us some shoe leather aswell. Great job Phil, thanks so much, Mark & Ali
7 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Mark, it’s great to know Phil made a real difference with the contract extension and found an option that suited the requirements. His welcoming approach and knowledge of the available choices clearly made the decision easier, while avoiding the need to spend extra time comparing alternatives. We’re delighted to see such appreciation shared for Phil, Mark and Ali — Three Social Media Team
Clear and helpful advice given - very happy with the service received.
I explained to Alex that I needed a contract with more GB than the 4GB I currently had. He clearly explained some different options and costs to me after which I chose my preferred new contract. I asked several questions about changing my phone in the future and again Alex explained clearly the choices to suit me. An excellent advisor.
3 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hello Janis, we’re pleased Alex provided clear guidance and helped you choose the right contract. Thank you for sharing your experience! - Three Social Media Team
Really helpful staff- the store manager…
Really helpful staff- the store manager and alex were lovely and helped me with phone upgrade and getting my new phone all up and sorted- super friendly
3 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Katie! 🎉 Thank you for this amazing shout-out to Alex and our store manager. They both loved helping you out and making sure your new phone was ready to go! 😎 — Three Social Media Team
I visited the three store in Trowbridge…
I visited the three store in Trowbridge and spoke to Alex about broadband. He was very informative and the process of setting the broadband up was super straight forward. Would highly recommend three
1 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Tim, we're glad to hear Alex was able to provide clear guidance and make getting your broadband set up simple and hassle free. It's great to know the support you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media team.
Alex and Phil were excellent and very…
Alex and Phil were excellent and very helpful
1 September 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thank you for your review, Julie! We’re glad to know that Alex and Phil provided such fantastic support and made such a positive impression. 🌟 — Three Social Media Team
Gary and Nash were very helpful in my…
Gary and Nash were very helpful in my quest for WiFi.
Great staff and they knew what they were talking about.
29 August 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Cady, thank you for your review. We're delighted to hear Gary and Nash provided the support needed to help you find the right broadband solution. It's great to know their expertise made such a positive impression. 💜
Three Social Media Team
Nash and Gary are fantastic
Nash and Gary are fantastic! They helped me get everything I needed... and even something I hadn't thought of. Great team.
29 August 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Thanks so much, Barney! 🎉 We’re so happy that Nash and Gary could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Alex was great
Alex was great. He was very friendly and informative. He also helped me with moving everything over from my old phone to my new
27 August 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Brenda, we're thrilled to hear that Alex was so friendly and helpful with setting up your new phone and transferring everything over. Enjoy your new phone, and thank you for choosing us! 😇 - Three Social Media Team
What a Fantabulous experience at the…
What a Fantabulous experience at the #ThreeStore at #TheShires of #Trowbridge
5+ stars to Liam and Phill who exhibited exemplary #CustomerService
ThankYou
17 August 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Your shout‑out is WOW, Nagmeldin ✨ Fantastic to know Liam and Phill delivered such exemplary care and top‑tier support at our Trowbridge store. Thanks for sharing the love 💙
- Three Social Media Team
Nash Trowbridge shoo
Nash was great with my upgrade today. Very informative. Andy funny!
Andy B
15 August 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Andy! It’s wonderful to hear that Nash was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ – Three Social Media Team
Nash - Trowbridge shop
Nash was extremely friendly and helpful. Advised on a variety of options before achieving the best deal. Very professional with her advice. Felt we left as friends due to her warm friendly attitude. Her manager should be very proud to have her on his team x
15 August 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi Sandra, thank you for sharing your experience. We’re pleased Nash took the time to understand your requirements, explore suitable options and provide an experience that made a lasting impression. — Three Social Media Team
Gary was a great help great service…
Gary was a great help great service friendly will use again
15 August 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hi there, we're delighted to hear Gary provided such attentive and supportive service. Thank you for the wonderful 5⭐ review!-Three Social Media Team
Excellent clear advice and very…
Excellent clear advice and very friendly! Alex Customer Advisor
11 August 2026
Unprompted review
Reply from Three UK - 3Store Trowbridge
Hey Sally, thank you for your lovely feedback. We’re so glad to hear you had a great experience with Alex 😊-Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.