Joe went out of his way to assist with getting a new SIM card for my son's phone. As I could not order one online because of a change of email address , name and address, I was advised by Three to go... See more
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Location
Switch locationUpper Level, Unit 32, Royal Victoria Place, TN1 2SS Tunbridge Wells, South, GB
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Excellent service from Joe. He took the time to help setup my new phone, explained everything clearly and made sure everything was working properly before I left. He was very friendly, patient and ver... See more
Company replied
Brilliant customer service from Sam. We had a huge issue with our old provider and they went through leaps and bounds to sort it for us and save us a hell of a lot of money. Once again thank you Sam a... See more
Company replied
Joe was incredibly helpful and informative through the process of buying a new phone, and did not try and preasure us to purchase any extra products. Only tedious part of the process was calling th... See more
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Company details
About Three UK - 3Store Tunbridge Wells
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Upper Level, Unit 32, Royal Victoria Place, TN1 2SS, Tunbridge Wells, South, United Kingdom
- 01892517272
4.9
Excellent
89 reviews
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Reply from Three UK - 3Store Tunbridge Wells
Thank you for your kind words, Tim! We’re so glad Samuel provided such outstanding support. 🌟 – Three Social Media Team
Three store in Tunbridge Wells
Three store in Tunbridge Wells is a friendly and welcoming store, easy to talk to staff. Joe went over and above to solve my problem. Thanks Joe
11 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Norman, this is fantastic to hear! We are incredibly proud of our team at the Tunbridge Wells branch, and it is wonderful that Joe went the extra mile to get everything completely sorted for you. Thank you for sharing your experience.— Three Social Media Team
Sam was incredibly helpful honest and…
Sam was incredibly helpful honest and straight to the point. A lot of knowledge
11 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Lou, we’re really glad to hear Sam made things clear and easy for you. Thanks for sharing your experience. 😊
-Three Social Media Team.
Brilliant customer service from Sam
Brilliant customer service from Sam. We had a huge issue with our old provider and they went through leaps and bounds to sort it for us and save us a hell of a lot of money. Once again thank you Sam and Koray.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Joshua, thanks for the amazing review. We’re happy to hear that Sam and Koray resolved the issue with your previous provider with real dedication and helped lower your costs.
– Three Social Media Team
Sam made it so easy to upgrade my phone…
Sam made it so easy to upgrade my phone and contract, great service
6 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Dee 😊
We’re grateful for your thoughtful feedback.
It’s wonderful to know Sam supported you so well during your upgrade.
Thanks for making our day a bit brighter.
💗 — Three Social Media Team
Joe provided very efficient and helpful service
Joe went out of his way to assist with getting a new SIM card for my son's phone. As I could not order one online because of a change of email address , name and address, I was advised by Three to go in-store to do it. Joe was incredibly helpful and efficient in getting this done for me. I highly recommend visiting this branch.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Your words are a real highlight, Elizabeth ✨ We’re delighted Joe’s prompt support got everything sorted despite the account changes, and your recommendation of the branch speaks volumes 😊
- Three Social Media Team
Great service
The sales advisor, Joe, was knowledgeable, helpful and patient. A positive experience
3 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Diane, thank you for taking the time to leave a review. We’re pleased to know that Joe provided knowledgeable support and created a seamless experience throughout.
– Three Social Media Team
Koray was extremely knowledgeable and…
Koray was extremely knowledgeable and fully understood my customer needs as well as the product offering.
3 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hello Winston, it is brilliant to hear that Koray demonstrated superb expertise to identify exactly what you were looking for and match it with our available packages. — Three Social Media Team
Thank you Joe for saving us money on…
Thank you Joe for saving us money on the best deals! Such a lovely experience :) see you again soon!
28 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Warren, hearing that Joe gave you great service and helped you secure the best deals truly makes our day. Thanks for sharing your review.
– VodafoneThree Social Media Team
Joe was very helpful
Joe was very helpful explained everything. Getting my new phone was nice and easy and stress free thanks to him.
26 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Harkanwal, We appreciate you sharing your thoughts about your recent visit. It is brilliant to hear that Joe took great care of you and ensured the transition to your upgraded device went smoothly without any hassle. Thank you for choosing us.— Three Social Media Team
Thank you so much Samuel
Thank you so much Samuel! Very helpful! I’m really happy!
21 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Woohoo 🎉 Nikoleta, it is wonderful that Samuel shared such expert guidance and left you with a massive smile ✨ -Arvind
Super helpful and friendly
Super helpful and friendly. Very knowledgeable about all the products and offers.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Stephen. It is great to hear that you found our team so knowledgeable and welcoming during your interaction. We always aim to provide the best guidance on our products and deals, so your feedback means a lot to us. Thank you for taking the time to share your experience. -Shivam
Bought an S26 from Joe
Joe was incredibly helpful and informative through the process of buying a new phone, and did not try and preasure us to purchase any extra products.
Only tedious part of the process was calling the customer service network to make payments.
19 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks a ton, Theo! ⭐ Joe smashed it with the support and honesty. We’re buzzing to hear you had such a great experience! -Ayesha
Sam was a great help with great…
Sam was a great help with great knowledge. Genuily seemed to want to help us get the best deal we wanted and we will be long term customer because of him.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Wow, James! It’s wonderful to hear that Sam made your experience so seamless. Thank you for taking the time to leave such an incredible 5⭐ review! -Veronica
Koray was very helpful
Koray was very helpful, professional,
Direct and a nice guy.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Love this energy, Ali 🎉 We’re delighted that Koray provided such expert, focused, and pleasant support. Here’s to more happy moments coming your way 😊 -Arvind
Excellent service from Joe1a
Excellent service from Joe. He took the time to help setup my new phone, explained everything clearly and made sure everything was working properly before I left. He was very friendly, patient and very knowledgable, making the whole process smooth and stress free. Really appreciated the help and would highly recommend him to anyone visiting the store. Thanks again!1
5 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you! It’s great to hear how well Joe supported you while setting up your new device. His clear guidance, friendly approach and attention to detail clearly made the whole experience smooth and reassuring. 🥰 -Prabhjeet
Joe and Sam very help ful renewing a…
Joe and Sam very help ful renewing a great deal for my tablet in Tunbridge Wells store today
1 June 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Teresa,
So glad to hear Joe and Sam were able to help you renew such a great deal ⭐ They’ll be delighted to see your message. -Ayesha
Koray at Tunbridge wells was fabulous…
Koray at Tunbridge wells was fabulous and helpful -great work need to keep these amazing staff
30 May 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Nicky. Thank you so much for taking the time to share this, as it is fantastic to hear that Koray at Tunbridge Wells provided such brilliant and helpful support during your visit. -Shivam
Koray was excellent
Koray was friendly, extremely helpful and efficient, with practical tips too. A great all-round experience.
25 May 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi there 😊 It’s great to hear how well Koray supported you, bringing clarity and ease to the whole experience. We really appreciate you taking a moment to share this with us. -Arvind
Reply from Three UK - 3Store Tunbridge Wells
Hello John, it’s great to hear Koray provided such helpful support during your visit. Making things easy and straightforward really matters. -Shivam
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