Joe and his co-assistant were really friendly and both stood up as I walked in… anxious to serve and help out. Joe was super helpful and patient with my dumb old timer questions and jokes. Really... See more
Company replied
Location
Switch locationUpper Level, Unit 32, Royal Victoria Place, TN1 2SS Tunbridge Wells, South, GB
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Samuel has always offered rhe BEST advice to myself and son each and every time we have visited your store in RVP. Samuel is an amazing customer advisor, always welcoming , always remembering our pa... See more
Company replied
Excellent service today, Samuel was so helpful (and was the reason I decided to move to 3 as he served my partner earlier this year). Got me set up so quickly, thanks!
Company replied
Joe was incredibly helpful and informative through the process of buying a new phone, and did not try and preasure us to purchase any extra products. Only tedious part of the process was calling th... See more
Company replied
Company details
About Three UK - 3Store Tunbridge Wells
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Upper Level, Unit 32, Royal Victoria Place, TN1 2SS, Tunbridge Wells, South, United Kingdom
- 01892517272
4.9
Excellent
102 reviews
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Koray in the T.Wells store was very…
Koray in the T.Wells store was very helpful. Great service and very patient.
29 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Jason, thank you for sharing your feedback. We're pleased to hear Koray at our T.Wells store made such a positive impression. Delivering attentive support is what we aim for, so it's wonderful to know you were well looked after. Have a lovely day. 💜
Three Social Media Team
Fantastic
Fantastic, very knowledgeable and helpful as well as sorting me with a great deal for joining Three.
Sam guided me through gently and handled the whole changeover with great security advice too!
29 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Joanne, thank you for sharing your feedback. We're pleased to know Sam made the transition seamless and provided guidance that helped you feel confident throughout the process. We appreciate your kind words and are delighted you had such a positive experience. 💜
Three Social Media Team
Joe was great and extremely helpful
Joe was great and extremely helpful, nothing was to much and we got everything we need.
28 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
That’s brilliant, Lee 🌟 We're glad Joe's attentive approach ensured everything was taken care of and nothing was overlooked 💙
- Three Social Media Team
I had excellent service from Joe
I had excellent service from Joe. Knowledgeable patient and friendly. Very appreciative.
Lance
25 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Lance, thanks for the wonderful feedback. We are delighted to hear that Joe delivered exceptional assistance and created a smooth experience for you.
— Three Social Media Team
Really quick and informative service
Really quick and informative service. Helped me super professionally and really positively
24 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Georgia, thank you for sharing such kind words! It's fantastic to hear that our team made your experience smooth and helpful.
– Three Social Media Team
Excellent service today from Samuel
Excellent service today, Samuel was so helpful (and was the reason I decided to move to 3 as he served my partner earlier this year). Got me set up so quickly, thanks!
22 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thank you for sharing your experience! We’re delighted to hear that Samuel was so helpful, made such a positive impression, and played a part in your decision to join us. 😊
-Three Social Media Team.
Sam was a great help setting up 4…
Sam was a great help setting up 4 phones for our family, very helpful and friendly, 100% recommend
16 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Superb, Alan. It's wonderful to know Sam made transitioning your household over to our network such a smooth experience. Thank you for choosing us! - Three Social Media Team
Sam was amazing
Sam was amazing, he really took his time to explain and use devices as an example. He is an absolute asset to the three team. He really knows his stuff.
9 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Phoebe,
We really appreciate your feedback. It’s fantastic to hear Sam’s knowledge and patience helped you feel confident with your devices.
– Three Social Media Team
excellent customer service
excellent customer service. Samuel was very informative and knowledgable and extremely helpful. Good value for money.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Sarah,
Thank you for your lovely feedback. We’re delighted to hear Samuel provided clear, knowledgeable support and helped you feel confident with your choice. We’re glad you found great value too.
– Three Social Media Team
Joe was very helpful sorting out the…
Joe was very helpful sorting out the issues I was having on my phone as well as reducing my monthly payments by sorting me out a great sim deal.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi William, thanks for your brilliant feedback. We’re glad to know that Joe provided outstanding support, resolved the issues on your device, and helped you secure a great cost effective monthly plan that fits you perfectly.
– Three Social Media Team
Samuel was super helpful
Samuel was super helpful, could not have been better
3 August 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Great to know Samuel delivered excellent support. We appreciate you taking a moment to leave a review 😊
-Three Social Media Team.
Joe and co-assistant delighted to serve.
Joe and his co-assistant were really friendly and both stood up as I walked in… anxious to serve and help out.
Joe was super helpful and patient with my dumb old timer questions and jokes.
Really great and spent time going through my phone settings to ensure it was all set up to maximise the SIM’s performance.
31 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Dylan, thanks for the 5 ⭐ love. We’re thrilled to hear that Joe and the team delivered great support, enhanced your SIM performance, and helped with all your questions and device setup without any hassle.
– Three Social Media Team
Samuel is really good and offers the…
Samuel is really good and offers the lowest prices we can get
18 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Thanks a ton for your review, Asanka! 🎉 Samuel really nailed it, and we look forward to serving you again. ☺️ — Three Social Media Team
Samuel has always offered rhe BEST…
Samuel has always offered rhe BEST advice to myself and son each and every time we have visited your store in RVP. Samuel is an amazing customer advisor, always welcoming , always remembering our past visits and always helping us to get the best service from 3.
This is the only shop I ever come to now with my 3 issues and questions.
Bravo, Samuel! Keep it up!
16 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Jojo, thanks so much for sharing your kind words. It’s great to hear Samuel has consistently given you and your son such brilliant support, and that you feel so welcomed each time you visit. Hope to see you again 😊 – Three Social Media Team
Michael was extremely patient and kind…
Michael was extremely patient and kind whilst transferring my phones. I will definitely recommend the Tunbridge Wells shop.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Diane, thank you for sharing your experience. We’re delighted to hear Michael supported you with such patience and kindness during your phone transfer. It’s great to know the Tunbridge Wells team made a positive impression. We truly appreciate your recommendation.
– Three Social Media Team
Reply from Three UK - 3Store Tunbridge Wells
Thank you for your kind words, Tim! We’re so glad Samuel provided such outstanding support. 🌟 – Three Social Media Team
Three store in Tunbridge Wells
Three store in Tunbridge Wells is a friendly and welcoming store, easy to talk to staff. Joe went over and above to solve my problem. Thanks Joe
11 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Norman, this is fantastic to hear! We are incredibly proud of our team at the Tunbridge Wells branch, and it is wonderful that Joe went the extra mile to get everything completely sorted for you. Thank you for sharing your experience.— Three Social Media Team
Sam was incredibly helpful honest and…
Sam was incredibly helpful honest and straight to the point. A lot of knowledge
11 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hey Lou, we’re really glad to hear Sam made things clear and easy for you. Thanks for sharing your experience. 😊
-Three Social Media Team.
Brilliant customer service from Sam
Brilliant customer service from Sam. We had a huge issue with our old provider and they went through leaps and bounds to sort it for us and save us a hell of a lot of money. Once again thank you Sam and Koray.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Joshua, thanks for the amazing review. We’re happy to hear that Sam and Koray resolved the issue with your previous provider with real dedication and helped lower your costs.
– Three Social Media Team
Sam made it so easy to upgrade my phone…
Sam made it so easy to upgrade my phone and contract, great service
6 July 2026
Unprompted review
Reply from Three UK - 3Store Tunbridge Wells
Hi Dee 😊
We’re grateful for your thoughtful feedback.
It’s wonderful to know Sam supported you so well during your upgrade.
Thanks for making our day a bit brighter.
💗 — Three Social Media Team
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