The shop assistant (Mike) was very helpful and knowledgeable. He went out of his way to help with my questions. He was an absolute credit to the company and a really nice guy.
Company replied
Location
Switch locationUnit G42 Trinity Walk Shopping Centre, WF1 1QS Wakefield, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'd like to say massive thanks to Mike from Wakefield Trinity Walk branch for helping me choose my new phone and tarrif today. Mike is very polite, fun to talk to but stays focused ensuring all the im... See more
Company replied
Absolutely brilliant experience today Mike was very patient and assisted us today and we are very grateful he was polite and helpful with our query
Company replied
My mum who’s 67 years of age was with EE for 15 years and was having issues with the services, her contract expired 4 years ago and EE was still charging her full contract bill of £47 for iPhone 12.... See more
Company replied
Company details
About Three UK - 3Store Wakefield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit G42 Trinity Walk Shopping Centre, WF1 1QS, Wakefield, Midlands, United Kingdom
- 01924365126
4.9
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Today I got served by Mike he has been…
Today I got served by Mike he has been serving me for years very happy that he has transferred all my data from one phone to another
19 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for letting us know! Mike will be thrilled to hear how much his ongoing support has meant to you. Great to know your phone update was handled with ease. We’re proud to have a team that makes every step feel effortless. -Manavata
Shane was brilliant offered me great…
Shane was brilliant offered me great advice and I took a home broadband
18 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Alex, we’re pleased Shane provided clear, professional guidance and helped you choose a home broadband plan. -Kishan
Jordan was a great help lots of…
Jordan was a great help lots of patience and very polite and brilliant staff he was .
17 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Mary, Jordan rocked it! We’re overjoyed you had such a fabulous experience. Your dazzling 5 ⭐ review makes our day! -Ashifa
Mike was brill
Mike was brill. Patient with questions and honest with differing values.
14 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
We really appreciate your feedback, Dan. It’s great to hear that Mike was patient, honest, and helpful during your visit. Thank you for letting us know :) 😊 -Ayesha
Shane at the Wakefield Trinity branch…
Shane at the Wakefield Trinity branch is amazing. Best customer service, best advice. If you looking for a new phone or advice on what device to choose, he's your best option.
12 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s wonderful to hear, Ioan! A big shoutout to Shane at our Wakefield Trinity store for providing such amazing support. Thank you for sharing your lovely feedback. 🌟 -Veronica
I had a great experience at the Three…
I had a great experience at the Three store. The staff were very friendly and welcoming from the moment I walked in. They were helpful, patient, and took the time to explain everything clearly. Really good customer service and a nice atmosphere in the store. I’d definitely recommend visiting if you need help or advice.
4 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Yandra, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Pre-ordering a new phone
I wanted to pre order the S26 Ultra and the service was excellent! The guy was really friendly and helpful throughout the whole process. The experience was amazing!
5 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
That’s such wonderful feedback, Liv! 🌟 We’re thrilled to hear you had a smooth and relaxed purchase experience. It’s fantastic to know our team members impressed you. Thank you for sharing this with us! 🥰 -Kashish
Reply from Three UK - 3Store Wakefield
Hi Leonard, we’re delighted Mike offered such attentive support. Wishing you a wonderful day 😊. -Suhaas
Phone upgrade
Mike was really patient and explained everything in detail to my in-laws. He helped with simplifying there phones. Great customer service!
5 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thomas, we’re delighted Mike took the time to guide your family with patience and clarity. Your kind words mean so much, and we appreciate your review. -Suhaas
Great staff and always helpful great…
Great staff and always helpful great staff
1 March 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey James! Thanks for your feedback, our team always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ -Kashish
Mike was great help today with setting…
Mike was great help today with setting up my new phone
24 February 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thank you so much, Margaret. We’re delighted to hear your visit went so smoothly. Mike will be thrilled to know his support made your experience effortless. -Manavata
Helpful friendly assistant knew what he…
Helpful friendly assistant knew what he was talking abou
24 February 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Delivering outstanding service is what we strive for every day, and we’re glad we could make your visit memorable, Pamela. -Ashifa
Excellent Customer Service
We've been customers at 3 for around 16 years now and always receive excellent customer service. Our recent visit was no exception. Kerry was fantastic, both friendly and professional, explaining simply all we needed to know. I'm sure we will now be making use of the 3 rewards!
8 February 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Visited the shop this morning
Visited the shop this morning , and Mike and Kerry couldn't do enough .
Had an issue 3 Customer Service, but Mike went above and beyond and sorted my ongoing situation in 20 mins
Amazing face to face Customer service and would recommend Mike to anybody .
8 February 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
John, we’re pleased Mike and Kerry offered attentive support and swiftly resolved your concerns. It’s wonderful to know their dedication left such a positive impression. -Suhaas
Great service from Kerry
Great service from Kerry, really appreciated her patience as I didn’t know exactly what I wanted.
8 February 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi there! 🎉 It is brilliant to hear how Kerry looked after you and provided the dedicated support needed to find the right option for your needs. -Kishan
Went to wakefield trinity mike was …
Went to wakefield trinity mike was fantastic store in castleford on 4 feb was no help tried selling me another contract instead of helping me will be only dealing with wakefield store in future
5 February 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Wakefield Trinity nailed it thanks to Mike’s care 💖, and we’re grateful for your honest feedback about Castleford, which helps us grow. We’re excited to welcome you back to Wakefield soon for more winning experiences 🎉 -Ashifa
Shane was brilliant
Shane was brilliant, he got me a fantastic deal on my new phone and sim beating the competition.
Thank you
4 February 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hi Gareth, thank you for sharing this. It’s amazing to hear Shane made everything clear, helped you with your new phone and SIM, and secured a deal that met your expectations. 😊✨ -Neha
Jordan taught how to use my phone thank…
Jordan taught how to use my phone thank you
26 January 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Hey Roy, that’s incredible! We’re so happy to hear that Jordan gave you such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Great experience very helpful very…
Great experience very helpful very funny had a good laugh convinced us to get more than what we came for great customer service
25 January 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
YAY 🎉 Erin, we love hearing this 🌟 We’re delighted that our team made everything seamless for you. Enjoy the rest of your day 😊 -Arvind
RAF was really good and good with…
RAF was really good and good with communication and explained really well and the overall experience was great, also really friendly
24 January 2026
Unprompted review
Reply from Three UK - 3Store Wakefield
Those 5 ⭐ vibes say it all, Faye. Hats off to RAF for keeping excellence alive every single time. Enjoy the rest of your day! 😊 -Ashifa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.