It's now over 9 years with Three. Great service provided by Luis and I am very happy with my purchase and customer service given. Everyone was very supportive.
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Need an upgrade for my phone camera to three Watford and Noel sorted me out with new phone and some extras very quick and easy
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TJ was very helpful and set my mind at ease with the different options available for my daughter’s first phone.
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Kola explained my options and listened to my preferences and then priced up two options for me to decide between. He was very helpful and allowed me time to think and respond by placing me under no pr... See more
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Company details
About Three UK - 3Store Watford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36 The Harlequin Centre, WD17 2TE, Watford, London, United Kingdom
- 01923225398
4.8
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Zee is very kind and helpful
Zee is very kind and helpful, Excellent service
15 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey there! 🌷We’re thrilled to know Zee made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Great experience from Zee
15 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Tina, that’s wonderful to hear! Zee clearly made a strong impact and ensured everything went smoothly for you. 🌼
Three Social Media Team
I was given the wrong SIM card
I was given the wrong SIM card at Watford Store. Agent was too eager to get the trustpilot review yesterday, where I gave a 5 star for his politeness, but now chatting to Three technical support, they said wrong SIM was given & they can't send a new one, so I have to take a half day from work to go back to Three Store again to get another SIM. Whole experience is unacceptable
13 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi there, we understand why this has been disappointing. After what seemed to be a positive store experience, finding out the wrong SIM was provided and then needing to make another trip to the Watford store to put things right is understandably frustrating, especially when it means taking time away from work. As the SIM will need to be exchanged in store, the team at Watford will be able to provide the correct SIM and get this resolved for you.
-Three Social Media Team.
Sona was wonderfully helpful and…
Sona was wonderfully helpful and informative - problem solved with no confusion and super efficiency!
13 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
This made our day 🌈 Ella. We’re overjoyed Sona’s expert insight brought clarity and turned things around with impressive efficiency 🌼
- Three Social Media Team
Super helpful T.J
TJ was very helpful and set my mind at ease with the different options available for my daughter’s first phone.
11 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Laura, thanks for the lovely review. Tj made everything easy for you and your daughter, and we really appreciate you sharing the love. ☺️
— Three Social Media Team
Very good customer service, outstanding Noel well done
I came today to the store I spoke to Noel he gave me a wonderful good customer service, he was very helpful i was very happy to being served by him outstanding .
10 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Claudia. It is wonderful to hear that you had such an outstanding experience during your store visit today. We are glad that Noel provided such helpful customer service and made your visit a happy one.— Three Social Media Team
Need an upgrade for my phone camera to…
Need an upgrade for my phone camera to three Watford and Noel sorted me out with new phone and some extras very quick and easy
9 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Love this energy 🎉 Finley. We’re delighted Noel’s expert guidance at our Watford store helped you find the right device and some added extras with ease 🌟
- Three Social Media Team
Today I came to Three in Watford…
Today I came to Three in Watford Harlequin and I wanted a help for my sim card. Noel was very helpful. He put time and explain everything very clearly. And I’m so happy about it. Thank you
9 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Jasmin, we’re really pleased to hear Noel took the time to guide you through your SIM issue and made everything clear. - Three Social Media Team
Very good Service by Luis
It's now over 9 years with Three. Great service provided by Luis and I am very happy with my purchase and customer service given. Everyone was very supportive.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Giovanni, thanks for sharing your experience. We’re glad to know that you’ve been with us for so many years and that Luis, along with the team, delivered top tier support throughout your new purchase.
– Three Social Media Team
Great fast service from Kola at Three…
Great fast service from Kola at Three store in Watford. 5 stars 🌟
6 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Dave, Kola’s dedication shines through in every interaction. We’re grateful you felt supported and valued at our Watford branch. Thank you for the wonderful 5⭐ review!-Three Social Media Team
Reply from Three UK - 3Store Watford
Hi Franchette. It sounds like Sona supported you with real care and understanding. We appreciate you taking the time to let us know how helpful she was.
VodafoneThree Social Media Team
Worked with luis today he was great help
Worked with luis today he was great help
24 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Kwame, we’re thrilled Luis delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. - Three Social Media Team
Sona was very helpful and answered all…
Sona was very helpful and answered all my questions
22 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Lovely, Ellen! We absolutely love hearing this. We’re so glad you received the best support from Sona, and we can’t wait to welcome you back soon! 😉 -Kashish
Noor Service
thank you very much for being so supportive, client oriented approach and super proactive that I really appreciate, you have done more for us than we expected, and albo in a very nice atmosphere. Million thanks for so great support!
20 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
That’s brilliant, Sebastian 🌟 we are delighted that our team provided such proactive, top‑tier care and exceeded your expectations in a wonderful environment. Thank you for sharing such stellar feedback 💖 -Arvind
Zee was fantastic
Zee was fantastic
Very informative and great at his job
19 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Mobashar. Thank you so much for the feedback. We are delighted to hear that you had such a positive experience and that Zee looked after you so well. -Shivam
Absolutely appaling
Absolutely appaling. Rang throughout the day on a Thursday and not a single staff picked the phone! What were they doing?
18 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Jo, we're very sorry to hear about your situation. We'd like the chance to understand more about what went wrong and see how we can make things right. You can reach our chat support team via https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends, from 9am to 8pm. -Prabhjeet
Zee was amazing in sorting out my…
Zee was amazing in sorting out my contract issues what I have been experiencing for over 2 weeks when switching accounts. Highly recommend requesting him when visiting instore
18 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thanks so much for this, Tayla ⭐
Amazing to hear Zee sorted out your contract issues after two weeks of hassle. He’ll be really happy to know he made such a difference ✨ -Ayesha
Sona was amazing!
Sona was very helpful and patient explaining the process. Gave us a really good deal, exceptional customer service.
⭐️⭐️⭐️⭐️⭐️
13 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thank you, Ignácz! We’re delighted to hear that Sona gave you such great service today. Wishing you a wonderful day ahead! ☺️ -Prabhjeet
Zee gave us an amazing experience in…
Zee gave us an amazing experience in Three today. My phone was stolen and he was extremely helpful and attentive. Thank you!
8 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Geovanna, we are so glad that Zee looked after you so well during such a stressful time. It is wonderful to know his excellent service turned your day around and made getting your phone situation sorted out so simple. -Shivam
Sona was extremely helpful today when…
Sona was extremely helpful today when looking at my existing contract and renewing to a new one and upgrading my phone. I would 100% recommend going to the Watford Three store and speaking to Sona.
7 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Boom 💥 Lauren. Great to know Sona delivered expert support at Watford, guiding your upgrade and contract refresh smoothly while creating an experience that inspires others to seek her support ✨ -Arvind
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