I always come to the store when Kola is working as he has dealt with me for about 6 years and knows exactly what I need. As a growing family he always knows the answers on questions & deals to suit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kola and team were exceptional in resolving my issue with x6 numbers - He gave me a lot of his time and never felt like it was too much trouble - he is a credit to your company and I will recommend h... See more
Company replied
Fantastic experience of customer service in the Watford store. TJ helped me to fine a brilliant solution to the lack of WiFi in the holiday house we are renting for Christmas. He couldn’t have been mo... See more
Company replied
Kola explained my options and listened to my preferences and then priced up two options for me to decide between. He was very helpful and allowed me time to think and respond by placing me under no pr... See more
Company replied
Company details
About Three UK - 3Store Watford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36 The Harlequin Centre, WD17 2TE, Watford, London, United Kingdom
- 01923225398
4.9
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s was a great pleasure of meeting…
It’s was a great pleasure of meeting SONA today. You’re such an amazing person and good at dealing with customers and explaining everything in a very detailed manner. Thank you SONA.
4 April 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Prashant, it’s fantastic to hear that Sona made your visit so seamless. Your feedback means a lot to us, and we’re thrilled she left such a positive impression. 🥰 -Kashish
Reply from Three UK - 3Store Watford
Thanks for sharing, Ravi! 🎉 Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Reply from Three UK - 3Store Watford
Hi Irma, thanks for taking the time to share this. We’re pleased the team made you feel welcome and well supported. -Kishan
Luis and Lavinia were very helpful…
Luis and Lavinia were very helpful guiding me through the best options for a upgrade and transferring all the information from one phone to another.
3 April 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Susan, we’re pleased Luis and Lavinia could guide you through the upgrade choices and assist with moving all your data over. 🤗 -Ayesha
Good experience by Sona
Today visited Watford Three store where I met Sona, who walked me through the plans and all the respective details which helped me understand and take a quick decision.
Thank you Sona for the support.
1 April 2026
Unprompted review
Reply from Three UK - 3Store Watford
We’re glad Sona’s thoughtful support and clarity helped you feel comfortable making the right decision. Your kind words mean a lot, Sahithi. -Suhaas
Have spoken with sona on watford store…
Have spoken with sona on watford store and she explained the offers and benefits to us which helped us to take the decision quickly by choosing the broadband and one sim.
Thank you
1 April 2026
Unprompted review
Reply from Three UK - 3Store Watford
We appreciate your feedback, Purna. It’s fantastic to know Sona at the Watford store gave such clear explanations that helped you decide quickly and confidently. -Shivam
Very good
Very good. Zee has been very good at giving advice about latest products.
1 April 2026
Unprompted review
Reply from Three UK - 3Store Watford
Amazing to hear, Hana! Zee was helpful and guided you well with the newest product information. ✨😊 -Veronica
Reply from Three UK - 3Store Watford
Woohoo! 🎉 Amazing, Agim! Great to know that Sona was super helpful to you. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Staff were amazing and helpfull,really…
Staff were amazing and helpfull,really kind persone and patience,help me to buy my new phone.I woud recomend ZEE!%100 recomend it!
26 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
New phone and happy moments, that's exactly how it should be! We’re delighted that Zee enhanced your experience, Ramona, and secured a deal truly worth recommending. -Ashifa
Zee was so helpful
Zee was so helpful. He was able to answer all our questions and we left feeling confident and content with our purchase
25 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thanks so much, Holly! Zee will be thrilled to hear this. We love knowing you left feeling confident with your purchase. 😇 -Ayesha
Upgrade
I’m visit last evening to three store regarding some enquiry they explain properly to me then they tell came today morning I’ll short all they do they work good … staff very kind and humble i think name zee nice guy thank you
25 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Hari, thanks for sharing this. It’s great to hear that Zee and the team looked after you and got your enquiry sorted so quickly. We really appreciate the shout-out for their kind and humble service. -Kishan
Kind and very helpful.
24 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Fikayo, such a lovely 5⭐ rating! We’re heartened to know this has been your experience with us. Wishing you a bright and joyful day ahead! 😇 -Ayesha
Zee was very helpful
Zee was very helpful, polite and knowledgeable. Excellent service.
17 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
🌟 Thank you, John, for sharing such kind words! We’re delighted to hear Zee gave you a great experience and provided excellent support. 🙌😊 -Shivam
TJ was super helpful!
TJ was super helpful with picking out what I needed and advised me very well on my next steps. Highly recommend!
16 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Smart advice combined with lasting joy. We’re delighted that TJ enhanced your experience, Goran, and secured a deal truly worth recommending. -Ashifa
Sona was remarkable and very helpful
Sona was remarkable and very helpful, she made the process simple and nice
9 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Iniekedou, we’re delighted Sona offered such caring assistance and made everything feel smooth. Thank you for sharing your experience. -Suhaas
Smooth as butter,The process done just…
Smooth as butter,The process done just like thatby sona Thanks
5 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Sai, it’s a pleasure to hear that Sona provided such a seamless experience and ensured everything was sorted effortlessly for you. -Kishan
upgrade
thank for your service Zee. had a great experience with three again. Zee gave us great advice and great care and told us what to do and what was a great plan. thank you so much.
5 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hello Rena, knowing Zee’s guidance and support made your experience enjoyable. Thank you for taking the time to leave such a brilliant 5 ⭐ review! -Suhaas
Good experience by sona
Walked to change over accounts and ended up saving alot of money
Sony was very helpful and quick
Thank you
5 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Thank you for sharing this, Freddie. We’re thrilled to hear how smoothly everything came together and that Sony made the whole process feel effortless. It’s fantastic to know you walked away with something that brings real value. -Manavata
Complicated problem solved and saved us…
Complicated problem solved and saved us a lot of money
5 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Frazier, it’s great to hear the issue was handled so effectively and made a difference for you. Enjoy rest of your day! -Afaq
Most helpfuladvisor
Most helpfuladvisor. Considered my needs and tried to satisfy them. Due to your pleasant and attentive staff i will continue to attend here. This is the fouth mobile purchased from this store. Please let it continue in same manner. Zee
2 March 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Derrick, we appreciate your loyalty and are glad Zee’s dedicated approach ensured your requirements were met with the high standard of care you’ve come to expect across your many visits. -Kishan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.