Three UK - 3Store York Reviews 

265
TrustScore 5 out of 5

4.9

13 Coney Street, YO1 9QL York, North, GB


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Rated 5 out of 5 stars

A lengthy period of time spent with Tyler explaining various options for me Including answering many of my questions Managed to find a deal that suited my needs

Company replied

Rated 2 out of 5 stars

I have been having problems for over two weeks and they have told me to leave them as they don,t no when or how to fix the problem

Company replied

Rated 5 out of 5 stars

Excellent experience today with brilliant support from Alex at the Coney Street store. I had the little one with me and a million of things to sort out (tablets, phones, contacts, etc.). Alex was pati... See more

Company replied

Rated 5 out of 5 stars

Usually I use jon he always been informative and helpful but today I was served by remi very happy with the service

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store York

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 13 Coney Street, YO1 9QL, York, North, United Kingdom

  • 01904674773

4.9

Excellent

TrustScore 5 out of 5

265 reviews

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4.9

All reviews

(265)

29,524 reviews in the last 12 months

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Rated 5 out of 5 stars

Checked contracts checked pricing

Checked contracts checked pricing - another great business deal

14 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Big thanks for the 5⭐ review, Sharon! We’re thrilled you had such a great experience.
Three Social Media Team

Rated 5 out of 5 stars

Unfailingly friendly and helpful Remi…

Unfailingly friendly and helpful Remi got me sorted with my boarding pass

13 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hey Charles, thank you for the 5⭐ review. It’s great to hear Remi provided such outstanding support and made your journey easier.
Three Social Media Team

Rated 5 out of 5 stars

Usually I use jon he always been…

Usually I use jon he always been informative and helpful but today I was served by remi very happy with the service

13 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hi Carla, our team aims to ensure you always walk away with complete clarity, and Remi did a wonderful job today maintaining that seamless standard for you. — Three Social Media Team

Rated 5 out of 5 stars

Very good service helpful and friendly

Very good service helpful and friendly

13 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hey there, it’s wonderful to hear you had a positive experience 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.

Rated 5 out of 5 stars

Very good helpful and kind

Very good helpful and kind

13 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hi Penny, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team

Rated 5 out of 5 stars

They're very helpful

13 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hello Jamie, we’re so glad you’re happy with our service from us, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team

Rated 5 out of 5 stars

Tyler was very helpful in helping me…

Tyler was very helpful in helping me upgrade my phone

12 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hello George, we’re glad Tyler helped with your upgrade and appreciate you taking the time to share your experience. – Three Social Media Team

Rated 5 out of 5 stars

Very helpful!

Very helpful!

12 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hello Kelly, thank you for your kind review and for taking the time to share your experience. – Three Social Media Team

Rated 5 out of 5 stars

Great thanks

Great thanks

12 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hey John, it's wonderful to hear you had a positive experience. Thank you for taking the time to leave your feedback! 🌟
-Three Social Media Team.

Rated 5 out of 5 stars

Thanks Remi you were great

Thanks Remi you were great

12 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Thanks, Paula. We’re pleased Remi offered helpful guidance and left you with a positive experience.
— Three Social Media Team

Rated 5 out of 5 stars

Tyler was very helpful 👍🏼

12 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Thanks so much, David! 🎉 We’re delighted Tyler could support you in just the way you needed. Wishing you a wonderful day! ☺️ — Three Social Media Team

Rated 5 out of 5 stars

Great service by remi

11 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hi Tilda, this is wonderful to hear! We are so glad that Remi looked after you so well and provided a great experience during your interaction. Thank you for taking the time to share your feedback.— Three Social Media Team

Rated 5 out of 5 stars

Tyler was easy to talk too and fast I…

Tyler was easy to talk too and fast I dont like waiting but great experience and great deal

11 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hi Kris, thank you for sharing your experience. We’re really glad to hear Tyler made everything quick and easy for you, especially since you prefer not to wait. It’s great to know you left with a deal you’re happy with.
— Three Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, informative and pleasant

11 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hey Dave, we’re really glad our team made such a great impression. Thanks so much for the feedback! 😊
-Three Social Media Team.

Rated 5 out of 5 stars

Quick and professional service

Quick and professional service. Everything was explaind in details.

11 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hey Pietro, it’s wonderful to hear you had a positive experience. 🌟 Thank you for taking the time to leave your feedback!
-Three Social Media Team.

Rated 5 out of 5 stars

A lengthy period of time spent with…

A lengthy period of time spent with Tyler explaining various options for me
Including answering many of my questions
Managed to find a deal that suited my needs

8 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hi there, we really appreciate your feedback. Great to know Tyler’s patience and clear explanations made your visit so helpful and reassuring.
– Three Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Remi was really helpful, she took her time and made sure everything was right. Highly recommend.

8 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hey Matt, that’s fabulous! We’re delighted that Remi made your experience smooth and seamless. Thank you for recommending us. 😊 — Three Social Media Team

Rated 4 out of 5 stars

Thank for help today

Thank for help today

8 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hi Richard, thank you for taking the time to share your experience. We’re really glad we could help and that everything went smoothly for you.
– Three Social Media Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, Remi took her time to explain things out.

8 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Hi Janipher, We are absolutely delighted to hear about your positive experience. It is wonderful to know that Remi provided such patient and friendly support during your visit.— Three Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Transparent and straightforward. Well informed and clear information and advice. Thankyou.

7 July 2026
Unprompted review
Three UK - 3Store York logo

Reply from Three UK - 3Store York

Thank you for your fabulous review, Fiona! 🌟 We’re really glad to hear everything went so well. — Three Social Media Team

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