I had been having problems with switching my contract because I needed to change my account details, so couldn't access my account online. I spoke to Jon in store and he helped me get everything sorte... See more
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Jon was extremely helpful with all my questions and helping set up my ESim and Broadband. I would definitely recommend stopping here for an easy seamless experience. Would use again. Great value great... See more
Company replied
Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
Company replied
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
323 reviews
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Great experience
Great experience. The guys were helpful in advising and clearing all my doubts. Noice
31 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Namgay, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
Tech issues fixed easily
I had been having problems with switching my contract because I needed to change my account details, so couldn't access my account online. I spoke to Jon in store and he helped me get everything sorted very quickly. Changed my account, SIM card, and got onto a better contract in less than an hour!
29 August 2026
Unprompted review
Reply from Three UK - 3Store York
Your shout‑out is WOW, Velvet ✨ We're delighted that Jon's expertise helped untangle the account changes, get everything updated and have you enjoying a better plan in no time 💙
- Three Social Media Team
Jon was extremely helpful with all my…
Jon was extremely helpful with all my questions and helping set up my ESim and Broadband. I would definitely recommend stopping here for an easy seamless experience. Would use again. Great value great staff.
28 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Channing, thank you for choosing us and for leaving such encouraging feedback. We're pleased to know that Jon delivered a smooth and efficient experience while helping with your setup requirements. Your recommendation is greatly appreciated, and we look forward to welcoming you back.
– Three Social Media Team
Reply from Three UK - 3Store York
Thank you for your feedback, Graham. It’s great to know Tyler provided outstanding support. ✨ — Three Social Media Team
Very helpful and excellent service
Very helpful and excellent service, Jon was extremely helpful
26 August 2026
Unprompted review
Reply from Three UK - 3Store York
That's impressive 🎯 Mark. Jon's dedication and attentive support clearly reflect the service standards we're proud to deliver 🌟
- Three Social Media Team
John was very helpful and was very calm
John was very helpful and was very calm
24 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Jessica, we're delighted you had such a smooth experience with John. Thank you for the amazing 5 ⭐ review!-Three Social Media Team
Most friendly and helpful assistance at…
Most friendly and helpful assistance at York store from Remi.
21 August 2026
Unprompted review
Reply from Three UK - 3Store York
That’s impressive, Rose 🎯 Fantastic to know Remi's warm approach and dedicated care stood out so brilliantly at our York store 💙
- Three Social Media Team
The support and help and advice was…
The support and help and advice was very helpful from Remi at York branch
21 August 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for sharing this, Thomas. We’re pleased Remi at our York branch provided clear support, helpful advice and made everything easy to understand.
— Three Social Media Team
Excellent service.
Excellent service.
Very quick and the staff ia very friendly.
20 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Mohd, we're thrilled that our staff went above and beyond to assist with communication and ensure you felt supported. Thank you for the wonderful 5⭐ review! 😊-Three Social Media Team
Great team!
REMI! REMI! Remi! I can't tell you enough how awesome assistant manager Remi was. The whole store and team so helpful! Thankful for them!
17 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Thom, thanks for the lovely feedback. We’re glad to know that Remi and the team at our store delivered top tier assistance and made your visit a positive experience.
‑Three Social Media Team
Fantastic service by remi that is why I…
Fantastic service by remi that is why I keep coming back
17 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Anne, we’re delighted to hear Remi consistently makes your experience enjoyable. Thank you for your kind words. – Three Social Media Team
rumi was so kind and explains…
rumi was so kind and explains everything perfectly. such a sweet worker
17 August 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Olivia. It sounds like Rumi gave you an amazing experience by being both kind and thorough with their explanations. 😇 - Three Social Media Team
Tyler was extremely helpful
Tyler was extremely helpful. He had great knowledge about what we wanted and was very confident with our 'old people' questions!😀
17 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Lee, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Tyler. We truly appreciate your feedback. — Three Social Media Team
Really helpful got everything sorted…
Really helpful got everything sorted easily
17 August 2026
Unprompted review
Reply from Three UK - 3Store York
Micky, thanks for the amazing review! We're glad everything went smoothly and you received great support ✨ – Three Social Media Team
Very helpful
Very helpful, contract sorted straight away. Get yourselves in store, then you know it’s not a scam call!
15 August 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Jack, for this great 5⭐ review! We’re really pleased to hear your contract was sorted quickly and everything was handled clearly.
– Three Social Media Team
Brilliant service by the staff at 3 york
15 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Glen, thanks for the glowing 5⭐ love. We’re glad to know that our team at the York Three store delivered exceptional assistance.
– Three Social Media Team
Reply from Three UK - 3Store York
Thank you for sharing this wonderful feedback, Lewis! We’re delighted to know our team made your experience so positive -Three Social Media Team
We had Jon to help us and he was really…
We had Jon to help us and he was really kind and quick with the prossess.
15 August 2026
Unprompted review
Reply from Three UK - 3Store York
Amazing, Sureyya! We're delighted to hear Jon gave you such outstanding support. Thank you for recommending us so highly! 😇 - Three Social Media Team
SUPER JON!
Jon was super helpful and was an asset in switching from EE
15 August 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Lucy, for this wonderful 5⭐ review! Great to know Jon’s support helped you transition from EE with ease and confidence.
– Three Social Media Team
Really helpful
Jon was really great at explaining everything thoroughly and was incredibly helpful.
15 August 2026
Unprompted review
Reply from Three UK - 3Store York
⭐ Wonderful feedback, Ruby! We’re so pleased you found the support from Jon welcoming and helpful 😊 – Three Social Media Team
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