Excellent experience today with brilliant support from Alex at the Coney Street store. I had the little one with me and a million of things to sort out (tablets, phones, contacts, etc.). Alex was pati... See more
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I went into store to discuss upgrading to a new model of phone and updating my current contract. The gentleman who saw me, Jon, was friendly, clear, and knowledgeable, and answered all questions about... See more
Company replied
Luke was so helpful and extra patient. What a star!! I has what I thought were three major problems with my mobile. He not only reassured me but settle to and solved the lot. Thank you Three.
Company replied
Really friendly supportive staff Jon was excellent patient and helped to set up our new device having gone through our options and costs. Jon had excellent knowledge and was able to answer all questi... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
201 reviews
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Luke was so helpful and extra patient
Luke was so helpful and extra patient. What a star!! I has what I thought were three major problems with my mobile. He not only reassured me but settle to and solved the lot. Thank you Three.
26 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Avril, your shout‑out is WOW ✨ Luke's stellar patience and spot-on support completely put your mind at ease. We're overjoyed that your mobile troubles were cleared up so brilliantly. Wishing you many more happy moments ahead 🥰
Very good customer service and didn’t…
Very good customer service and didn’t force me into any offers
20 May 2026
Unprompted review
Reply from Three UK - 3Store York
Myles, thank you for sharing this. We’re happy you received great service and weren’t pushed into anything. 😇 -Ayesha
Remi service for me,very kind of…
Remi service for me,very kind of service,i am happy to it 😁😁
20 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi hang, great to hear about your experience, and it’s fantastic that Remi made such a positive impression with their helpful and friendly approach — really pleased everything worked well for you 😊 -Shivam
The service was very helpful
The service was very helpful, especially Rasheed who helped me start my new contract, and was very patient while I tried to figure out what I was doing :)
19 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Kayla. Boom! 💥 Rasheed totally nailed it today, and we’re glad you’re all sorted, thanks for your recommendation! 🙌✨ -Kashish
Absolutely brilliant well worth it
19 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Chris, we really appreciate your kind words! It’s great to know you had such a positive experience. Have a wonderful day ahead! 😊 -Samad
Brilliant service from Remi
Brilliant service from Remi. Very knowledgeable and helpful
19 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Kim, thank you for taking the time to leave such a wonderful 5⭐ review! We’re so glad Remi could make your experience smooth and enjoyable. -Neha
Rasheed his is an amazing and sensible…
Rasheed his is an amazing and sensible services
Thank you so much
17 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Saisuda, thank you for sharing this amazing 5⭐ review! We’re thrilled that Rasheed gave you such a fantastic experience. -Veronica
Great customer service and nice people…
Great customer service and nice people remi really fixed my problems
16 May 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for sharing this feedback, Kam! 🌟 Great to know Remi supported you and got everything sorted. -Veronica
Reply from Three UK - 3Store York
⭐ Wonderful feedback, Gerald! We’re so pleased you found the support from our team welcoming and helpful. 😊 -Neha
Very helpful staff
Very helpful staff! Remi explained everything so well.!
14 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Kristin, it’s great to hear your visit left such a positive impression. We’re really pleased Remi took the time to guide you clearly and make everything feel straightforward. -Shivam
Luke was very helpful and friendly
Luke was very helpful and friendly, made my experience very easy
14 May 2026
Unprompted review
Reply from Three UK - 3Store York
We couldn’t be happier knowing you’re smiling, Wiboonsri! Your appreciation of Luke’s efficiency means so much. May your day shine as brightly as you do! -Ashifa
Great customer service.
12 May 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for the great review, Om. We’re really glad you received excellent customer service and appreciate you taking the time to share it. -Samad
Very helpfull by remi
12 May 2026
Unprompted review
Reply from Three UK - 3Store York
Amazing! We’re thrilled Remi made your experience excellent. 🎊 Thank you for sharing such an outstanding 5 ⭐ review. -Suhaas
I've been with 3 for a number of years…
I've been with 3 for a number of years and always had good communication from all staff. They have been extremely helpful. Would recommend 3.
12 May 2026
Unprompted review
Reply from Three UK - 3Store York
Amazing, Diane! We're glad to hear that our team provided a positive experience and was able to assist you. Your loyalty over the years means a lot to us. -Afaq
Reply from Three UK - 3Store York
Hi Daryaz, great to hear Rasheed made such a positive difference. We appreciate you taking the time to share this. -Suhaas
Reply from Three UK - 3Store York
Hi Robert, we’re delighted you found our team personable! Thank you for the 5 ⭐ rating. -Kishan
Tyler was a big help
Excellent service. A very polite young man helped me with everything i needed.
9 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi, Jeffrey! We're delighted to hear our team provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Jon was very helpful.
Jon was very helpful explaining everything to us with upgrading our contracts.
9 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Becca. We’re glad Jon made your experience enjoyable with his great service and kind approach. We hope you have a wonderful day! 😊 -Prabhjeet
Wonderful and quick.
Wonderful and quick.
Rasheed and Alex were so kind and helpful
8 May 2026
Unprompted review
Reply from Three UK - 3Store York
Wow, Phurpa! It’s wonderful to hear that Rasheed and Alex made everything feel effortless and ensured such a smooth experience. Enjoy the rest of your day! -Afaq
Great service
Great service. Very patient staff, Friendly and everything i needed was explained clearly. Very happy with this service
8 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Ruth, your experience is truly a gift. Thank you for taking the time to share your amazing feedback! -Ashifa
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