Jon was very helpful dealing with what we thought was potential fraud. He got us sorted out and gave us full reassurance we are safe and sound.
Company replied
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See what reviewers are saying
Tyler was super helpful in helping me decide on what phone contract to get, proper young man with pride in his work.
Company replied
Remi went above and beyond to get my husband the best phone at the best price. Nothing beats talking to a human being and she elevated this experience from business to pleasure
Company replied
Awesome service from Tyler, he really helped me find a deal that met my needs while also saving money. I've really been enjoying my time with Three so far
Company replied
Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
392 reviews
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Great service very Helpful From Remi
4 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Martin, we’re pleased Remi was able to assist you. Thank you for taking the time to share your experience. - Three Social Media Team
Great experience with Jon
Great experience with Jon, got me on a more affordable package with more data and further reach! Great service, thanks for making it all effortless!
4 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Henry, we’re glad Jon could find a better-value option and make the process simple. Thank you for the 5 ⭐ review - Three Social Media Team
Jon on the Coney Street branch was so…
Jon on the Coney Street branch was so helpful setting up my 85 year old dad on his first smart phone
4 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Kate, thank you for your fantastic 5-star review! 🌟 We're delighted to hear that Jon provided such excellent support and made getting started with a smartphone an easy and enjoyable experience for your dad at Coney Street store.- Three Social Media Team.
Service prompt and easily explained
Service prompt and easily explained. Future changes outlined simply.Payment changes make sense.
3 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Pete, thank you for your 5⭐ review. We're pleased to hear that you received outstanding support, had a great experience, and found the assistance provided clear and easy to follow.
-Three Social Media Team
Reply from Three UK - 3Store York
Hey Michal, we're glad to hear you had such positive experience. Thank you for the feedback.
-Three Social Media Team.
Reply from Three UK - 3Store York
Hi Maja, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
Great people
Great people, helped lots, got everything I want. Don't need to say more.
1 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hey there, we're glad to hear our team was able to help you find exactly what you were looking for and make the process a positive one. Thank you for the feedback. 😊💚
-Three Social Media team.
Remi was great
Remi was great - and sorted me a great deal despite a technical glitch, keeping me updated regularly with useful information
1 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Alex, we’re glad Remi could help find a great deal and keep you updated while sorting things out. Thank you for the 5 ⭐ review. - Three Social Media Team
My visit to the Shop as usual…
My visit to the Shop as usual Exceedingly helped me to sort my Problem ❤️
1 September 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there ✨ We're pleased the team continues to be there when it counts, helping put things right whenever needed 💙
- Three Social Media Team
Great experience
Great experience. The guys were helpful in advising and clearing all my doubts. Noice
31 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Namgay, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
Tech issues fixed easily
I had been having problems with switching my contract because I needed to change my account details, so couldn't access my account online. I spoke to Jon in store and he helped me get everything sorted very quickly. Changed my account, SIM card, and got onto a better contract in less than an hour!
29 August 2026
Unprompted review
Reply from Three UK - 3Store York
Your shout‑out is WOW, Velvet ✨ We're delighted that Jon's expertise helped untangle the account changes, get everything updated and have you enjoying a better plan in no time 💙
- Three Social Media Team
Jon was extremely helpful with all my…
Jon was extremely helpful with all my questions and helping set up my ESim and Broadband. I would definitely recommend stopping here for an easy seamless experience. Would use again. Great value great staff.
28 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Channing, thank you for choosing us and for leaving such encouraging feedback. We're pleased to know that Jon delivered a smooth and efficient experience while helping with your setup requirements. Your recommendation is greatly appreciated, and we look forward to welcoming you back.
– Three Social Media Team
Reply from Three UK - 3Store York
Thank you for your feedback, Graham. It’s great to know Tyler provided outstanding support. ✨ — Three Social Media Team
Very helpful and excellent service
Very helpful and excellent service, Jon was extremely helpful
26 August 2026
Unprompted review
Reply from Three UK - 3Store York
That's impressive 🎯 Mark. Jon's dedication and attentive support clearly reflect the service standards we're proud to deliver 🌟
- Three Social Media Team
John was very helpful and was very calm
John was very helpful and was very calm
24 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Jessica, we're delighted you had such a smooth experience with John. Thank you for the amazing 5 ⭐ review!-Three Social Media Team
Most friendly and helpful assistance at…
Most friendly and helpful assistance at York store from Remi.
21 August 2026
Unprompted review
Reply from Three UK - 3Store York
That’s impressive, Rose 🎯 Fantastic to know Remi's warm approach and dedicated care stood out so brilliantly at our York store 💙
- Three Social Media Team
The support and help and advice was…
The support and help and advice was very helpful from Remi at York branch
21 August 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for sharing this, Thomas. We’re pleased Remi at our York branch provided clear support, helpful advice and made everything easy to understand.
— Three Social Media Team
Excellent service.
Excellent service.
Very quick and the staff ia very friendly.
20 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Mohd, we're thrilled that our staff went above and beyond to assist with communication and ensure you felt supported. Thank you for the wonderful 5⭐ review! 😊-Three Social Media Team
Great team!
REMI! REMI! Remi! I can't tell you enough how awesome assistant manager Remi was. The whole store and team so helpful! Thankful for them!
17 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Thom, thanks for the lovely feedback. We’re glad to know that Remi and the team at our store delivered top tier assistance and made your visit a positive experience.
‑Three Social Media Team
Fantastic service by remi that is why I…
Fantastic service by remi that is why I keep coming back
17 August 2026
Unprompted review
Reply from Three UK - 3Store York
Hello Anne, we’re delighted to hear Remi consistently makes your experience enjoyable. Thank you for your kind words. – Three Social Media Team
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