Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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See what reviewers are saying
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
Company replied
Great service from 3 store. Needed to replace my old 3 phone and get them to move important APs etc across. They gave me a new very reasonably priced contract and did th job in just over an hour. N... See more
Company replied
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
318 reviews
Asks customers to review
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I needed help to transfer data from…
I needed help to transfer data from phone. The staff were amazing and helpful
9 June 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for sharing, 🎉 Christine! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Brilliant service from Remi today as…
Brilliant service from Remi today as always.
8 June 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Barbara, incredible to hear! 🎉 A big thank you to Remi for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! -Neha
Excellent service from start to finish…
Excellent service from start to finish with a friendly member of staff.
8 June 2026
Unprompted review
Reply from Three UK - 3Store York
Lovely, Graham! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 -Kashish
Persisted in finding the best deal
Persisted in finding the best deal. Excellent service
8 June 2026
Unprompted review
Reply from Three UK - 3Store York
Hi, we are so glad that we could look after you so well today. Staying dedicated to securing your top deal and providing excellent support is exactly what we love to do. -Shivam
The staff in the York 3 Store are…
The staff in the York 3 Store are always incredibly helpful.
I have been a customer for many years, and have always been treated with courtesy and respect. Your staff are always very friendly, approachable, and professional.
7 June 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there, thank you for sharing your experience. We are glad to hear that our team in York looked after you so well and provided such top-tier support. Your loyalty over the years means the world to us, and it is wonderful that you always receive such courtesy and high-quality care during your time with us. -Kishan
Very helpful any time of the day…
Very helpful any time of the day excellent
8 June 2026
Unprompted review
Reply from Three UK - 3Store York
Hi David, thank you for sharing your experience. We are glad to hear that our team looked after you so well and provided such top-tier support. -Kishan
The team have been really helpful at…
The team have been really helpful at sorting the phones out.
Nice and friendly staff always there to help if you need any advice
Amazing store to go to to buy would recommend family and friends to three store
6 June 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you for the amazing feedback, Rachel! We’re so happy our staff could help and that you’d recommend us. 🙌 -Veronica
Reply from Three UK - 3Store York
Woohoo 🎉 Jim, we’re thrilled that you received such spot-on and expert care 🌟 -Arvind
Reply from Three UK - 3Store York
Hi Stuart, great to hear Remi gave you such supportive and efficient help during your visit. We appreciate you sharing your experience. -Suhaas
Very helpful staff
Very helpful staff. Explained everything clearly and helped me find the best deal.
5 June 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Jack, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 -Kashish
Brilliant Quick
Brilliant Quick. John sorted my upgrade quickly and smoothly.
4 June 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks so much! 🎉 We’re so happy John could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
I popped into the York shop by off…
I popped into the York shop by off chance they could help me with my new contract. The answer was yes and Luke took me through step by step and in minutes it was all sorted for me. As always i was delighted with the service. Which is always friendly, efficient and easy. Wouldn't go anywhere else now.
31 May 2026
Unprompted review
Reply from Three UK - 3Store York
That’s wonderful, Jeanette 🎉 We're delighted Luke shared his prompt expertise at our York branch to guide your new contract setup seamlessly within minutes. Knowing our hassle-free support has secured your loyalty means the world to us 💙 -Arvind
Excellent service..
30 May 2026
Unprompted review
Reply from Three UK - 3Store York
Yengs, we’re happy to know your experience was such a positive one. Thanks for taking the time to leave feedback. -Ayesha
Tyler was a great help
Tyler was a great help. Ive been with three for years and tyler sorted out a great deal for us and helped fix some issues with my phone
30 May 2026
Unprompted review
Reply from Three UK - 3Store York
Jack, we’re happy to know Tyler was able to fix your phone issues and secure a great deal for you. We appreciate you sharing your experience. 😊 -Ayesha
Phone upgrade
Good experience Tyler talked us through all options and choices finding best deal for us.
30 May 2026
Unprompted review
Reply from Three UK - 3Store York
That’s impressive, Stuart 😊 We're pleased our team provided such prompt efficiency to get your daughter's new connection running almost instantly, while securing a stellar value setup for you 💙 -Arvind
Remi (Assistant Manager) at the York…
Remi (Assistant Manager) at the York store on Coney street was amazing and did absolutely everything for me that I asked of..... she truly went above and above, thanks for an amazing experience.
28 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Andrew, thanks so much for the kind feedback. It’s fantastic to hear Remi at our York Coney Street store went above and beyond to support you. We’re really glad she delivered such a great experience. 😊 -Neha
Luke was so helpful and extra patient
Luke was so helpful and extra patient. What a star!! I has what I thought were three major problems with my mobile. He not only reassured me but settle to and solved the lot. Thank you Three.
26 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi Sarah, thank you for the ⭐⭐⭐⭐⭐ review! We’re super happy Luke was helpful, patient, and solved all your mobile issues 💗😊. Amazing to hear you left fully reassured and happy! -Ayesha
Very good customer service and didn’t…
Very good customer service and didn’t force me into any offers
20 May 2026
Unprompted review
Reply from Three UK - 3Store York
Myles, thank you for sharing this. We’re happy you received great service and weren’t pushed into anything. 😇 -Ayesha
Remi service for me,very kind of…
Remi service for me,very kind of service,i am happy to it 😁😁
20 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hi hang, great to hear about your experience, and it’s fantastic that Remi made such a positive impression with their helpful and friendly approach — really pleased everything worked well for you 😊 -Shivam
The service was very helpful
The service was very helpful, especially Rasheed who helped me start my new contract, and was very patient while I tried to figure out what I was doing :)
19 May 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Kayla. Boom! 💥 Rasheed totally nailed it today, and we’re glad you’re all sorted, thanks for your recommendation! 🙌✨ -Kashish
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