Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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See what reviewers are saying
Came in for advice about new phone, Remi showed me the options didn't try and up sell me which I appreciate. Explained exactly the breakdown on price re: handset Vs contract. Left happy with everythin... See more
Company replied
Remi was extremely patient and helpful. I wasn't sure what I wanted at all and she talked through all the options to ensure I got the best deal. She was also very knowledgeable about the phones and th... See more
Company replied
Great service from 3 store. Needed to replace my old 3 phone and get them to move important APs etc across. They gave me a new very reasonably priced contract and did th job in just over an hour. N... See more
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Company details
About Three UK - 3Store York
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Coney Street, YO1 9QL, York, North, United Kingdom
- 01904674773
4.9
Excellent
318 reviews
Asks customers to review
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A Successful Upgrade
I went into store to discuss upgrading to a new model of phone and updating my current contract. The gentleman who saw me, Jon, was friendly, clear, and knowledgeable, and answered all questions about details and terms that I had clearly. I came away with a new contract I was happy with.
21 April 2026
Unprompted review
Reply from Three UK - 3Store York
That’s wonderful, Ross! We’re delighted to hear Jon’s kindness and guidance made getting your new device such a positive experience. Thank you for sharing your 5⭐ review! -Maryalex
John made us feel very welcome and…
John made us feel very welcome and helped a lot
21 April 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks a ton, Tegan! 🎉 We’re so glad everything went perfectly with John, and we can’t wait to welcome you back again! 🥰 -Kashish
Very good and clear
Very good and clear, especially as I will be in HK a lot
20 April 2026
Unprompted review
Reply from Three UK - 3Store York
That’s impressive, Sunny 🎯 It is superb to know the support you received was so straightforward and perfectly suited to your requirements 😊 -Maryalex
Your staff in York are fantastic
Your staff in York are fantastic. You are lucky having such caring people. I can not praise them enough
19 April 2026
Unprompted review
Reply from Three UK - 3Store York
Hey, Andrew! We’re delighted to hear that our York team made such a positive impression. We’re proud to have such caring staff, and your kind words will mean a lot to us. -Prabhjeet
Rasheed was Very helpful and friendly
Rasheed was Very helpful and friendly
18 April 2026
Unprompted review
Reply from Three UK - 3Store York
We’re thrilled your visit went so well, Gary! Rasheed’s thoughtful and approachable care ensured everything was perfect. Thank you for your kind words. -Ashifa
Upgrading Broadband
I've been with 3 for years, the network is brilliant, the staff at the shop are so helpful.
Big shout out to Remi, always so helpful, would highly recommend 3 as a network and the store staff.for any help you need.
18 April 2026
Unprompted review
Reply from Three UK - 3Store York
Diane, this is wonderful to read. We’re so glad you’ve trusted Three for so long, and it’s great to hear that Remi and the team continue to make every visit helpful and easy. Thank you for the lovely shout‑out and the recommendation. -Ayesha
Excellent service
Excellent service with discussion on mobile phone choices and then the best deal for me.
16 April 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Paul! 🌟 You’ve just given us the ultimate boost! We’re grateful for your trust and thrilled we could make things seamless for you. 💖🔥 -Kashish
Reply from Three UK - 3Store York
We appreciate your review, Madusha. It’s great to know our team member made a positive impression. -Shivam
Easy and well guided by Jon through the…
Easy and well guided by Jon through the new contact and swap over process.
8 April 2026
Unprompted review
Reply from Three UK - 3Store York
Great to know Jon helped you with everything and kept it clear from start to finish. Thank you for the love, Stu! 🥰 -Ayesha
Great 3 store
Remi was really helpful and approachable, very knowledgable about the products . Thank you!
7 April 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for this fantastic 5⭐ review, Hilary! We're thrilled to hear Remi provided excellent support. -Veronica
Remi is super helpful
Remi is super helpful and managed to sort our plan super quick, definitely recommend!
7 April 2026
Unprompted review
Reply from Three UK - 3Store York
We’re thrilled to see how effortlessly everything came together for you, Jess. Remi’s quick support and dedication made the process smooth, leaving you with a plan worth recommending. -Ashifa
Went very smoothly and quickly
Went very smoothly and quickly. Rasheed was very helpful.
7 April 2026
Unprompted review
Reply from Three UK - 3Store York
Hi there! We take pride in making every interaction seamless. Rasheed ensured everything was handled with care and efficiency, reflecting the standard of service we strive for. -Ashifa
Came into store as I had lost my phone…
Came into store as I had lost my phone and Jon was very helpful, listened to what I wanted and recommend the prefect phone for me
6 April 2026
Unprompted review
Reply from Three UK - 3Store York
That's brilliant, Jae! We're super happy to hear that Jon gave you all the support you needed. Thank you for sharing your experience with us. Have a lovely day 😊 -Maryalex
Reply from Three UK - 3Store York
That’s brilliant, Navya! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review. -Veronica
It was nice experience
6 April 2026
Unprompted review
Reply from Three UK - 3Store York
Thank you, Reshma, for your 5‑star review. We’re delighted you had a wonderful experience.Have an awesome day. -Maryalex
Reply from Three UK - 3Store York
Thanks so much, Adrian. Great to hear the team were really helpful during your visit. -Ayesha
Rasheed advised us on new deals for sim…
Rasheed advised us on new deals for sim free with more data for less monthly fee
3 April 2026
Unprompted review
Reply from Three UK - 3Store York
Yay! We absolutely love hearing this, 🎉 Rasheed really nailed it! Nothing beats walking away with outstanding customer service. You’re awesome, Olivier! 💗 -Kashish
Rasheed helped me with an esim very…
Rasheed helped me with an esim very quickly
3 April 2026
Unprompted review
Reply from Three UK - 3Store York
We’re delighted Rasheed was able to support you promptly, Marge. Thank you for taking the time to share your experience. -Suhaas
Rasheed was great and very helpful
2 April 2026
Unprompted review
Reply from Three UK - 3Store York
Thanks for your review, Saska. We’re really pleased to hear Rasheed was able to assist you and provide the support you needed. Your feedback is greatly appreciated. -Shivam
Very professional
Very professional and well mannered,easier in person then phone
1 April 2026
Unprompted review
Reply from Three UK - 3Store York
Hey Marc, that’s superb! 🎉 We’re glad that our colleague made sure everything was sorted out smoothly for you. -Neha
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