Ticketmaster UK Reviews 

76,778
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 8,172 reviews, reviewers had a great experience with this company. Customers generally found the user experience to be positive, with many appreciating the smooth and efficient entry and security systems. The staff were often described as happy, helpful, and friendly, contributing to a pleasant overall atmosphere. Many people also praised the locations, finding them beautiful and perfect for events, even in challenging weather conditions. However, some customers also noted issues with queuing systems, experiencing long wait times for entry and exit, and disorganization. Some people were dissatisfied with the service, citing problems with restricted views, lack of clear communication about set times, and ineffective crowd management by stewards. A few other people also felt that the website could be improved, as it sometimes made it difficult to find information or manage tickets.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising the app and overall service, highlighting useful... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers praising the staff as friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to use, clear,... See more

Location

People report ambiguous experiences with location, with many praising specific venues like Wembley, Blenheim... See more

Website

Clients share ambiguous opinions on the website, with some finding it easy to use, clear, and concise for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I felt that getting into the venue took rather a long time. We waited at least 30 minutes at the EAST gate. I am aware that checking everyone , searching bags etc does take time but there should be so... See more

Rated 4 out of 5 stars

Absolutely Loved Lewis Capaldi. Booking process was spot on. Shuttle bus superbly run. Happy helpful staff at every encounter, making everything run smoothly and efficiently. Beautiful backdrop locati... See more

Rated 4 out of 5 stars

Great concert queueing system needs to be looked at by stadium and Cardiff Central Station. 1 and half hours in queue and got on last train . I also had tickets for the double header in London for 3rd... See more

Rated 4 out of 5 stars

The Alex Isley Experience was absolutely amazing. The doors opened exactly on the time it stated at 7pm. The entry & security system was done swiftly. Essence and her band was very good - They were... See more


Company details

  1. Event ticket seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

77k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.0

All reviews

(76,778)

7,435 reviews in the last 12 months

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Rated 5 out of 5 stars

Def Leppard were amazing

Def Leppard were amazing, the sound, the lighting and special effects were fantastic. First time standing at the Co-op Live and it’s the way forward for me.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Michael Bauble

What a fabulous evening! A fantastic venue, a brilliant atmosphere, and a night to remember.

He was incredibly entertaining from start to finish, with a perfect blend of humour, charisma, and genuine engagement with the audience. He had everyone laughing and feeling part of the show, making it an unforgettable experience.

Highly recommended! 👏🎭✨

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish! The whole process was simple and easy to follow, from purchasing the tickets to using them on the day. The pre-travel information provided was clear, helpful, and made everything stress-free. Thanks a lot, Ticketmaster!

5 July 2026
Unprompted review
Rated 3 out of 5 stars

The venue and concert were fabulous

The venue and concert were fabulous. However, as a single person buying 1 ticket I resent being told where I can sit so you can fill in rows. Prefer end of row, there were several but you wouldn’t let me have one. Discrimination against single people/ event visitors

6 July 2026
Unprompted review
Rated 5 out of 5 stars

BTS London!!!!!

Apart from the absolute stress and hysteria in the online waiting room hoping to get tickets (Not Ticketmaster’s fault) It was very simple and straightforward process as always.
Not that I would forget, but they send reminders leading up to the day of the event and everything went seamlessly.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fantastic music event def…

Excellent fantastic music event def leppard and extreme where brilliant
Venue was great staff amazing and friendly thankyou
True rock and roll it was brilliant
Co op need to leave gates open so people can get out easier to the top end as we had to climb over a barrier to get back to car
Ticket app on phone was excellent up dates where excellent well done ticketmaster great job
Thankyou to def leppard amazing show 🤘🏻👍🫶

6 July 2026
Unprompted review
Rated 4 out of 5 stars

Elvis Costello was still brilliant but…

Elvis Costello was still brilliant but the venue could have been a lot better- the door staff were really noisy which in a normal gig may have been bare able but ruined the support act who was quite a quiet act .
We were seated at the back of the stalls and it got incredibly hot. We’ve been to the City Hall on many occasions but the heat was unbearable, to the point that my wife had to leave -

6 July 2026
Unprompted review
Rated 2 out of 5 stars

The concert and artist were amazing Ticketmaster weren’t.

The concert and artist were amazing. Ticketmaster not so much.
Very poor communication re special ticket package - basically I had to ask other fans (who had the same complaint) at the event about the special merchandise that I should have received and where to get it. It was well hidden like a best kept secret! The meeting service didn’t happen either. Ticketmaster’s typical poor performance really. It’s what I have come to expect, but as they seem to be the big player in the market I seem to end up using them anyway. I’d go with someone else if I could. Two events in two days - the other one was even worse from Ticketmaster.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Ticketmaster is the nightmare of every…

Ticketmaster is the nightmare of every concert lover you give us the bad seat in the presale you keep the good ones for the platinum the errors it’s a shame the you are our only option
Never the less I enjoyed BTS to the 100% but not because of you you was my nightmare

7 July 2026
Unprompted review

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