Travelzoo Reviews 

46,078
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,876 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the welcoming environment. Customers frequently praise the friendly and attentive staff members who consistently deliver exceptional service across various wonderful and scenic locations. Visitors warmly highlight the delicious food, comfortable rooms, and peaceful relaxing atmospheres that make their overall stays truly memorable and deeply enjoyable. However, some reviewers were not happy with the room conditions, mentioning that certain accommodations felt rather tired, basic, or lacked proper upkeep upon arrival. A few other people also felt that specific dining options, breakfast quality, or hotel amenities fell noticeably short of their initial expectations.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the friendly and attentive staff who make... See more

Quality

Consumers find quality to be a major highlight, with reviewers frequently praising the delicious, well-cooked... See more

Location

Clients share positive opinions on location, highlighting peaceful and scenic spots that offer stunning... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the reception area is beautiful and rooms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow what a super hotel,very comfortable bed pillows etc..We regular use Tripadvisor have for years now this is only 3 rd time we have given 5 stars..exceptional good,friendly staff food to die for bes... See more

Rated 5 out of 5 stars

Went to the Oxford Belfry on a Travelzoo Spa deal to celebrate a friends birthday. Pleasant and efficient staff on Spa reception. Included in the deal was a 25 minute treatment, which we both enjoyed... See more

Rated 5 out of 5 stars

We visited the Grizzli Winery on a glorious September afternoon. We enjoyed every aspect of the visit. The reception area is beautiful, especially with the local art. Bruce gave us a very informati... See more

Rated 5 out of 5 stars

Wow. What an incredible unique dining experience. Fantastic concept. An absolute gem tucked away in an area of Shoreditch. Right from the start arriving at the venue made to feel welcome and valued. G... See more


Company details

  1. #54 of 101 best companies in Travel deals
  2. #48 of 52 best companies in Cruise Travel Agency
  3. #146 of 204 best companies in Travel agent

Written by the company

We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

46k reviews

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4.6

All reviews

(46,078)

3,874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Offers

Ive been a nember of Travelzoo for a few years and love the varying offers you provide. I'm now retired and enjoy the range of benefits both for myself and my partner Allso purchasing exceptional offers for family and friends for birthdays and special occasions.
Please continue to provide these great offers and i certainly look forward to many more great experiences

4 September 2026
Rated 1 out of 5 stars

My husband just died from pancreatic…

My husband just died from pancreatic cancer. I did not get any email from them about auto renewing my trial so they charged me $50.00 and said they were terribly sorry but I could not get a refund due to extenuating circumstances. I will not be able to use this service and I have spent the last many months in hospitals. What kind of horrible company has no compassion for catastrophic situations. HORRIBLE.

4 July 2026
Unprompted review
Travelzoo logo

Reply from Travelzoo

Hi Susan,

First and foremost, I want to say I am sorry to hear about your loss, and I can understand your frustration.

I also understand automatic renewals can sometimes be overlooked, I can confirm when the membership is purchased as a 30-Day trial or annual membership, we share the renewal details. We also send a receipt with instructions covering how to cancel the renewal and for annual memberships, a renewal reminder is sent 30 days before renewing.

Please let us know if any further questions come up. Our team is happy to help.

Kind Regards,

Crystal
Member Services
Travelzoo

Rated 3 out of 5 stars

Hotel lovely and the staff were very…

Hotel lovely and the staff were very helpful. Spa and pool were clean and well kept. Hotel could do with a repaint . The food was inconsistent very good on evening abd no so good the night after breakfast was displayed lovely with fruits yoghurts yoghurts etc and lively breads an French pastries. The cooked breakfast however was not so good. Left steaming in a very hot steamy container. The beds could do with an update as they were tired and uncomfortable. However the mattress was changed immediately. The hotel in general was in a beautiful position with lovely views and although there were one or two problems we enjoyed our stay and thought the price was reasonable. Any issues were dealt with immediately in a professional manner and in view of the service and welcome would be happy to use this hotel again.

4 September 2026
Travelzoo logo

Reply from Travelzoo

Dear Sandra,

Thank you for your feedback.

We value your feedback and will forward this to our Deal Experts.

Regards,

Janine
The Travelzoo Team

Rated 5 out of 5 stars

PERFECTION!!

All was simply perfect! The staff were very polite and helpful - the steak was exactly as I wanted and the whole experience top notch!!
Will definitely go again.

2 September 2026
Rated 4 out of 5 stars

Lunch with friends at The Reach

I bought 2 vouchers so that 4 of us could have lunch at The Reach. Unfortunately my husband wasn't well so only three of us went. When we arrived they had no record of the booking but I had the email confirmation as well as the TravelZoo vouchers. There was only one other table occupied so it wasn't a problem.
We chose 6 small plates which was ample for the 3 of us but perhaps we would have had to order more if there had been 4 of us. Two bottles of wine were included in the TravelZoo deals but there was no choice other than red, white or rose.
It was a lovely get-together with friends in very pleasant surroundings and our waitress was helpful and very attentive.

2 September 2026
Rated 5 out of 5 stars

Made welcome, well served and tasty food.

Made welcome to the hotel from the doorman to the water waiter. Pleasant and unhurried service, food and drink, but never ignored. Food was fantastic, looking good and tasting better. And the surroundings were lovely not crowded, not noisy but not lonely either.
We loved having lunch at the Lanesborough.

2 September 2026
Rated 4 out of 5 stars

had an excellent stay sadly had to cut…

had an excellent stay sadly had to cut short by a day as i was ill the room was large the bed confortable the decor tasteful few minors you could either have lights on and shut out daylight with wooden shutters or have shutters open with people able to look into room needs a net up in window,the tv reception was awful and shower never that hot the food was wonderful at lunch we had pizza and fishfinger sandwich with chips 2nd day we just shared a pizza and took some home they were huge and extremely tasty the 3 course evening meal was varied and yummy too we had duck spring rolls for starters mains of chicken on skewers which was nice and desert sticky toffee pudding and ice cream which we devoured lol,the breakfast we found to be fine but nothing special my poached egg taste very vinegary but on whole food way above average but what makes this place is the staff they all seem so happy to be working thewre and cannot do enough for you so ty for a great stay

1 September 2026
Rated 5 out of 5 stars

Worth going for the food…

The room was a little tired but everything was extremely clean. Staff were charming and super helpful. Gym was small but well equipped. The food was out of this world, dinner on both nights was delicious, highly recommend.

30 August 2026
Rated 5 out of 5 stars

Fantastic Experience at The River Restaurant, The Savoy

I purchased a voucher through Travelzoo for The River Restaurant at The Savoy and had a fantastic experience from start to finish. The service was exceptional — warm, attentive and professional, making us feel very welcome throughout. The food was absolutely lovely, beautifully presented and delicious, and the setting at The Savoy made the whole experience feel really special. Excellent value through Travelzoo and an experience I would happily recommend and definitely repeat.

1 September 2026
Rated 3 out of 5 stars

The dining experience was very…

The dining experience was very disappointing, the prawn ragu was tasteless, thankfully our waiter swapped it out for the cod, which was delicious. However my husband had finished his dinner by the time I received mine.
Compliments to Clifford for the excellent service and attention to detail.

31 August 2026
Travelzoo logo

Reply from Travelzoo

Dear Lorraine,

Thank you for your feedback.

I am sorry that your recent experience has not completely met your expectations, I will contact you via email regarding this. We value your feedback and will forward this to our Deal Experts.

Kind regards,

Janine
The Travelzoo Team

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