Travelzoo Reviews 

46,078
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,876 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the welcoming environment. Customers frequently praise the friendly and attentive staff members who consistently deliver exceptional service across various wonderful and scenic locations. Visitors warmly highlight the delicious food, comfortable rooms, and peaceful relaxing atmospheres that make their overall stays truly memorable and deeply enjoyable. However, some reviewers were not happy with the room conditions, mentioning that certain accommodations felt rather tired, basic, or lacked proper upkeep upon arrival. A few other people also felt that specific dining options, breakfast quality, or hotel amenities fell noticeably short of their initial expectations.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the friendly and attentive staff who make... See more

Quality

Consumers find quality to be a major highlight, with reviewers frequently praising the delicious, well-cooked... See more

Location

Clients share positive opinions on location, highlighting peaceful and scenic spots that offer stunning... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the reception area is beautiful and rooms... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow what a super hotel,very comfortable bed pillows etc..We regular use Tripadvisor have for years now this is only 3 rd time we have given 5 stars..exceptional good,friendly staff food to die for bes... See more

Rated 5 out of 5 stars

Went to the Oxford Belfry on a Travelzoo Spa deal to celebrate a friends birthday. Pleasant and efficient staff on Spa reception. Included in the deal was a 25 minute treatment, which we both enjoyed... See more

Rated 5 out of 5 stars

We visited the Grizzli Winery on a glorious September afternoon. We enjoyed every aspect of the visit. The reception area is beautiful, especially with the local art. Bruce gave us a very informati... See more

Rated 5 out of 5 stars

Wow. What an incredible unique dining experience. Fantastic concept. An absolute gem tucked away in an area of Shoreditch. Right from the start arriving at the venue made to feel welcome and valued. G... See more


Company details

  1. #54 of 101 best companies in Travel deals
  2. #48 of 52 best companies in Cruise Travel Agency
  3. #146 of 204 best companies in Travel agent

Written by the company

We, Travelzoo®, are the club for travel enthusiasts. We reach 30 million travelers. Club Members receive Club Offers negotiated and rigorously vetted by our deal experts around the globe. We work in partnership with thousands of top travel suppliers—our long-standing relationships give us access to irresistible deals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

46k reviews

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4.6

All reviews

(46,078)

3,874 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

FALSE ADVERTISING

FALSE ADVERTISING. I signed up for Travel Zoo after an advertisement offered a $599 trip to Hawaii. It did not allow me to click the link to the offer until I signed up. Once I signed up and clicked the link, the lowest available price was $749. This is a 25% increase and complete false advertising. I will be disputing my membership charge and reporting to the better business bureau. If this review is still up, it means Travel Zoo has done nothing to try and make this right.

15 August 2026
Unprompted review
Travelzoo logo

Reply from Travelzoo

Hello Matt,

Thank you for sharing this information.

I'm sorry to hear that the price increased for the Hawaii package. I understand how disappointing and frustrating that must have been.

We would like to review this matter further. Please contact
Travelzoo Customer Support directly at 877-665-0000 or email us at service_us@travelzoo.com with your trip details, including your booking number, so we can better assist you.

Sincerely,

Lisa M.
Travelzoo Member Services

Rated 1 out of 5 stars

I can’t not believe the experience I…

I can’t not believe the experience I have just had with Oscar. I enquired about a break I had seen online and he seemed friendly at first. After saying multiple times which dates I would like to depart and return he kept giving me alternative dates which I had already mentioned I can’t do. After giving me a deal which sounded good, but the only information I had been given was flight times and the name of the hotel. As soon as I asked for an email with the details his attitude completely changed. He kept explaining that the rates change (understandable) and sending the details over takes a long time. I then queried if the rates change so often why does it take so long to send the details? He was then pressuring me to go ahead with no information on a date that didn’t work for me and at an airport which was not best suited to me. He then hung up the phone without saying anything. I have never experienced a sales person be so rude, it has really put me off despite being recommended by a friend

15 August 2026
Unprompted review
Travelzoo logo

Reply from Travelzoo

Hello Freya,

Thank you for contacting Travelzoo.

I'm sorry to hear about your experience booking your trip. I understand how frustrating it can be when the price increases before a booking is confirmed.

We appreciate you bringing this to our attention and have shared your feedback with our Deal Experts for review. Thank you for taking the time to let us know about your experience.

Please let us know if there is anything else we can assist you with.

Sincerely,

Lisa M.
Travelzoo Member Services

Rated 5 out of 5 stars

Great value voucher

Purchased a voucher for bread street kitchen. Had a really lovely meal - beautiful restaurant, it was warm so we sat outside and lovely alfresco area, staff were excellent very friendly and helpful. Food was also excellent and considering a set menu the portions were really good. Would definitely visit again and the voucher was excellent value for money.

14 August 2026
Rated 5 out of 5 stars

What a beautiful resort

What a beautiful resort and staff were lovely but not in your face just relaxing service . Did not realise until we got there how good this place as and lots of maintenance to upkeep the place so look as good as website. Tried MOFO (Top restaurant) was great . It was off season so one restaurant was closed but really did miss it . Location is quiet and out of town but short beach walk will get you to some optional eateries and massage places .

29 July 2026
Rated 5 out of 5 stars

Great 2 night B&B stay at The Mermaid…

Great 2 night B&B stay at The Mermaid Inn. Very friendly and helpful staff, especially the waiter at breakfast. Good choice of food at breakfast too. My friend and I had a spacious twin room, with an en suite with bath but no shower, which was manageable for 2 nights but not longer. The location was perfect for visiting Rye and the beach at Camber Sands. All in all a lovely stay!

14 August 2026
Rated 5 out of 5 stars

Absolutely lovely experience

Absolutely lovely experience. Hotel was great, the staff were really friendly and helpful. Breakfast was amazing. The parking was quite challenging! But once you were in their car park you felt a sense of achievement

14 August 2026
Rated 1 out of 5 stars

The subscription con

I joined using the free trial and found nothing that interested me. I tried on numerous occasions to sign into my account, but it kept saying my account did not exist. I changed my password, several times, still no access. Then the subscription was charged to my account despite several attempts at sign in. How many other people get conned by this? Disappointing interaction with the team. BE VERY WARY.

14 August 2026
Unprompted review
Travelzoo logo

Reply from Travelzoo

Hi Roy,

I'm sorry to hear about the difficulties you've experienced signing in to your account. The "No account found" message can sometimes occur when there are multiple email addresses associated with a membership or when a different email address was used during enrollment.

I understand that automatic renewals can occasionally be overlooked. I can confirm that when a Travelzoo Club membership is purchased, whether as a 30-day trial or an annual membership, renewal details are provided at the time of enrollment. We also send a purchase confirmation email that includes instructions for managing and canceling the renewal. For annual memberships, a renewal reminder is sent approximately 30 days before the renewal date.

Please let us know if you have any additional questions. Our team is happy to help.

Regards,

Lisa M.

Rated 5 out of 5 stars

Afternoon tea with a stunning view!

Another lovely afternoon tea at the Fell. Greeted warmly and shown to our table even though we were early. Delicious food and attentive service even though there was a small wedding taking place. There’s such a relaxed atmosphere here and the views are stunning. Excellent value for money!

13 August 2026
Rated 5 out of 5 stars

Excellent service

Excellent service - the staff were friendly, helpful and efficient. Lovely accommodation - the rooms were spacious, comfortable and bright. The food was very good. Altogether this was an exceptionally good experience.

12 August 2026
Rated 5 out of 5 stars

An enjoyable stay

An enjoyable stay. Staff friendly and helpful. Rooms comfortable, clean and in keeping with the style of the hotel building. Meals were tasty and well presented. Nice to sit out in the small side area and enjoy a drink before our meal and after breakfast coffee.

9 August 2026
Rated 4 out of 5 stars

Beautiful gardens

Beautiful gardens, lovely views. Older visitors would very much appreciate a couple more benches dotted around the grounds to better appreciate the views and rest occasionally.

12 August 2026

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