I ordered perfume and received the package ok.The package had been opened and the box and outside packaging damaged. As it was supposed to be for a present, could not send it because it looked very un... See more
Company replied
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Reviews shaping this summary
Armani Code Profumo has been discontinued so I had hoped that this was somehow old stock. 100% NOT the genuine product. But it is a very well-packaged knock-off. I wish I could post my side-to-side ph... See more
Company replied
Yes lowest price on the net, crappy service. Item (perfume) would be in stock, you get a tracking number but nothing is moving after weeks. They say "systeem problem" Luckily after cancelling... See more
Company replied
The tracking service is excellent I must commend. Right from the time I placed the order till it got to me, there was always a message which is quite impressive! The only downside for me is the contai... See more
Company replied
Company details
Written by the company
The ideal place for you to bring home all the goodies you’ve ever wanted from Turkey, with just a click. From the latest gadgets to the best pieces in fashion, find them all, right here. Turkish Souq is an e-commerce platform created in partnership with Qatar Post to shop the finest goods from Turkey, without leaving home.
Contact info
Beyler Caddesi No: 130 Cankaya, 06530, Ankara, Turkey
- +90 444 17 88
- info@turkishsouq.com
- www.turkishsouq.com
2.7
Poor
875 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake products advertise and sell as…
Fake products advertise and sell as authentic. Don’t buy from them.
16 June 2026
Unprompted review
Reply from Turkishsouq
Dear customer,
We have submitted the necessary documents regarding the originality of the products to the relevant authorities for customs procedures.
You can review the positive comments of our other customers regarding the originality of our fragrances by clicking the link below.
If you have any questions, our customer service team will be happy to assist you with your order.
https://turkishsouq.com/collections/perfumes
Can you share the images of the product you purchased with us at info@turkishsouq.com?
Best Regards,
TurkishSouq Team
Total disappointment
Total disappointment
Placed the order 7 days ago, asking kindly for updates few times tracking number etc, answer -we will notify you once your order rich shipping hub. Today after 7 days my order was cancelled.
11 June 2026
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Great price
Great price. Authentic products and fast shipping. I’ve found my new favorite site
24 May 2026
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
I still don't have my order
The shop didn't provide proper paperwork for customs and FedEx. So, I still don't have my order which i placed on April 22. Both FedEx and I tried to reach out to the store but received no response. VERY disappointing.
22 May 2026
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Quality is subliem delivery took some…
Quality is subliem delivery took some time
But that's normal from turkey to Europe
23 May 2026
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
They sent me a fake product
They sent me a fake product. I ordered Carolina herrera's 'good girl légere' perfume' and received nothing that smells like ABSOLUTE alchohol, not to mention the insanely defective packaging. I contacted Carolina Herrera's official support email with proof, and they verified to me that the product was indeed fake. i have no idea how its possible that this store is still operating and hasn't been taken down by legal autorithies. Best believe I will make them regret selling me a fake item because I´m taking legal action.
1 June 2026
Unprompted review
Reply from Turkishsouq
Dear customer,
We have submitted the necessary documents regarding the originality of the products to the relevant authorities for customs procedures.
You can review the positive comments of our other customers regarding the originality of our fragrances by clicking the link below.
If you have any questions, our customer service team will be happy to assist you with your order.
https://turkishsouq.com/collections/perfumes
Can you share the images of the product you purchased with us at info@turkishsouq.com?
Best Regards,
TurkishSouq Team
Price online is not correct
Price online is not correct
I had to pay extra customs clearance fees
The parfum Guerlain Santal Royal is fake
(Not the real one)
23 May 2026
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
I can’t rate higher because I haven’t…
I can’t rate higher because I haven’t received my package yet it’s stuck in Tennessee!!!
23 May 2026
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Item shipped and arrived faster than I…
Item shipped and arrived faster than I expected. Customer service very responsive, with follow-up calls and emails.
Item looks legit, good packaging.
7 June 2026
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Bottega Veneta male and female edp's - IMHO THE REAL DEAL!
Bottega Veneta male and female edp's
Ordered these as out of stock everywhere, turns out discontinued and a rare find plus stupidly expensive.
Ordered one of each then saw the reviews regards fakes. They arrived within a week and we've still got the original bottles with a little left in them. The boxes have slight wear to bases, shelf wear to be expected and if anything a good sign. The bottle glass, spray nozzle, cap and signature clip (on femme bottle) identical, Homme has exact same Stipling where it should be.
Now for the acid test. It smells identical!an hour and a half later and faded same level and smell as originals. If it's a fake it's as good as the real thing but everything points to these being real and we're very happy with them. Fantastic buy and likely to get another one of each at the prices they are.
5 June 2026
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Wrong item
Ordered Bvglari marine Aqva. Shipping was fast and wel packed. To my surprise i recieved a fake louis vuitton ombre nomade...lol
I will keep it for winter. Not sure if i buy another product from Turkishsouq after this.
3 June 2026
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you for contacting us. We apologize for the negative experience you had with your order. info@turkishsouq.com If you forward the above request to us, we will investigate the issue and assist you.
We look forward to hearing from you if we can be of further assistance.
Best Regards,
TurkishSouq Team
Parfume purchase.
Bought a very expensive parfume frm this site & it said free shipping. Well it was sent then was told by email I had to pay another £26 for import tax, I'm absolutely disgusted as none of this was mentioned & if it had I would not have bought. After looking into it I realized if I didn't pay I'd lose the parfume & wouldn't get a refund. Absolutely outrageous, I will never buy frm this site again. This reply is pathetic it should be stated on you website that you'll have to pay these taxes. Absolutely disgusting. NEVER AGAIN.
23 May 2026
Reply from Turkishsouq
Dear Customer,
Since you are paying the shipping included, there shouldn't be an extra shipping fee. That price can be a customs clearance fee or VAT. Since each country has its own customs laws and regulations other fees, such as customs, taxes, or VAT may be required for your order under the complete discretion of your local government.
Best Regards, Turkish Souq Team
My first time and amazing experience
My first time and amazing experience. It worth waiting. A bit long to get delivered but worth waiting
22 May 2026
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Received my order promptly
Received my order promptly. Well packaged for postage.
Happy with my perfume!
22 May 2026
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
Fake perfume.
22 May 2026
Reply from Turkishsouq
Dear customer,
We have submitted the necessary documents regarding the originality of the products to the relevant authorities for customs procedures.
You can review the positive comments of our other customers regarding the originality of our fragrances by clicking the link below.
If you have any questions, our customer service team will be happy to assist you with your order.
https://turkishsouq.com/collections/perfumes
Can you share the images of the product you purchased with us at info@turkishsouq.com?
Best Regards,
TurkishSouq Team
Order Pacific chill LV 2026-06-22
Order Pacific chill LV 2026-06-22! what a joke! This is the worst counterfeit product I have ever bought. 1000 SEK wasted and thrown straight into the trash. The packaging arrived damaged and completely flattened. The fragrance smelled terrible and nothing like the original citrus scent. Instead, it had a strong, heavy, and unpleasant smell. A complete waste of 1000 SEK.
29 May 2026
Unprompted review
Reply from Turkishsouq
Dear customer,
We have submitted the necessary documents regarding the originality of the products to the relevant authorities for customs procedures.
You can review the positive comments of our other customers regarding the originality of our fragrances by clicking the link below.
If you have any questions, our customer service team will be happy to assist you with your order.
https://turkishsouq.com/collections/perfumes
Can you share the images of the product you purchased with us at info@turkishsouq.com?
Best Regards,
TurkishSouq Team
Don’t waste money
Just bought Viking by Creed. Doesn’t event resemble the original. Don’t waste money - cheap copy
21 May 2026
Unprompted review
Reply from Turkishsouq
Dear customer,
We have submitted the necessary documents regarding the originality of the products to the relevant authorities for customs procedures. You can review the positive comments of our other customers regarding the originality of our perfumes by clicking the link below. If you have any questions, our customer service team will be happy to assist you with your order.
https://turkishsouq.com/collections/perfumes
Can you share the images of the product you purchased with us?
Best regards,
TurkishSouq Team
The product is not the original Black…
The product is not the original Black Oud by Montale Paris , your product is fake
23 April 2026
Reply from Turkishsouq
Dear customer,
We have submitted the necessary documents regarding the originality of the products to the relevant authorities for customs procedures. You can review the positive comments of our other customers regarding the originality of our perfumes by clicking the link below. If you have any questions, our customer service team will be happy to assist you with your order.
https://turkishsouq.com/collections/perfumes
Can you share the images of the product you purchased with us?
Best regards,
TurkishSouq Team
I was searching the Bottega Veneta…
I was searching the Bottega Veneta Illusion perfume non stope since it has been discontinued, I have found it here. I think these are genuine products, if not than congratulations, because it is 1:1 identical! I’m more than happy with the customer service, they were contacting me 24/7 to check on the order status even caring about how customs clearance was going. It is a 5 star service for me!
12 May 2026
Unprompted review
Reply from Turkishsouq
Dear Customer,
Thank you very much for your nice comments and feedback! We always work to provide you with the best quality products and the best service. Your satisfaction made us very happy.
We hope to please you in your new purchases.
Best Regards,
TurkishSouq Team
I ordered a perfume from them
I ordered a perfume from them, but received one damaged package, half bottle left ,dirty bottle. It doesn’t look like damaged through logistic because it was wrapped by a bubble very well. They must must me a used or fake product . This website or company should be reported to police.
10 May 2026
Unprompted review
Reply from Turkishsouq
Dear Customer,
We take great care in packaging your products when shipping them, but in rare cases, they may be damaged during the logistics process.
Could you please share images of your purchased product with us at info@turkishsouq.com? We'd be happy to assist you.
Best Regards,
TurkishSouq Team
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