Turners Retreat logo
Visit website

Turners Retreat Reviews 

3,498
•
TrustScore 5 out of 5

4.8

Tool shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery and prompt service, emphasizing that their online purchases always arrive securely and right on schedule. Consumers also deeply appreciate the wonderful quality of the items offered, including beautiful wood panels and crafting kits that perfectly suit their creative projects. However, some customers also noted occasional hitches, such as a damaged item received in the post, minor communication gaps before dispatch, or specific component flaws. Despite these minor drawbacks, people remain very satisfied with the overall service and look forward to placing future orders again soon.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and fast arrival times.... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional quality and... See more

Product

Reviewers mention positive feedback about product quality, highlighting items such as great shallow bowls,... See more

Order

People report positive experiences with order, highlighting quick responses and helpful customer service.... See more

Quality

Users describe positive interactions with quality and find the products to be of fabulous standards.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from Turners Retreat. I needed a bulk order of something so reached out by email to confirm before ordering. Quick response, with a bulk discount offered, and order confirmed the sam... See more

Rated 5 out of 5 stars

I recently bought some whetstones from Turners Retreat, unfortunately the 6000 Grit stone was damaged by in the post. TR have arranged to replace the damaged stone. I have bough many other items from... See more

Rated 5 out of 5 stars

Another fantastic delivery. The blanks arrived really quickly, and in perfect condition... The ends sealed with no cracks or knocks at all. They Will be perfect for my next project..

Rated 5 out of 5 stars

Being able to speak to someone who knows what they are talking about. Fast service and delivery. Reliable in every way. Would recommend them to anyone looking for their products.

Company details

  1. #23 of 96 best companies in Tool shop
  2. #6 of 20 best companies in Woodworking Supply Shop

Written by the company

Turners Retreat proudly supports woodturners and craftspeople, providing a diverse product range, along with reliable advice and excellent service.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,498)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great expectations

I've heard many good things about Turners Retreat and for my first two orders this week, they have lived up to my expectations in every regard.

Will certainly shop again..

19 September 2025
Rated 5 out of 5 stars

Excellent, highly recommended

I recently bought some whetstones from Turners Retreat, unfortunately the 6000 Grit stone was damaged by in the post. TR have arranged to replace the damaged stone. I have bough many other items from them in the past, always been very satidfied even before this

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great product

These wood panels are a handy size for me as a pyrographer. The surface has a very nice smooth finish with tight graining. Excellent, Thank you

20 August 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look