Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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Review summary
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Reviews shaping this summary
Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
Company replied
Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
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“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
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Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service in store
Great service in store. Followed by great fitting of the carpet, by an experienced fitter who gave advice on further carpets
30 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Karen, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Mansfield store could make your experience with us a positive one with great fitting and advice.
Thank you so much for the recommendation. Take care.
Very accommodating with a time that…
Very accommodating with a time that suited us. Friendly helpful staff in the shop and the fitters.
Great value for good quality carpets.
Professional, helpful and efficient.
Going back soon for my front room carpet. 🙂
18 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jane, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Southport store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that you're happy with the finished results of your carpets.
We look forward to welcoming you back in the future for your front room carpet. Have a wonderful day.
Carl was amazing really friendly very…
Carl was amazing really friendly very good customer servce
8 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lauren, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Rotherham store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Didn't fit the gold bar just left the…
Didn't fit the gold bar just left the cushion floor cut had to phone them up as I had paid for it asked for white sealant and they put clear down so had to do it myself
24 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mark, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with the independent fitter did not meet your expectations. This is not the level of service we strive to provide and understand your frustration completely.
We would like the opportunity to improve your experience, please contact our Wrexham store directly so they can look into these matters for you and rectify any issues.
Kind Regards
The United Team
Great as usual.
Great as usual! Good service in store and great fitters for stairs and hall(carpet and laminate). Professional and knowledgeable staff - will always go to United Carpets…
3 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lynn, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Queens Road store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that the fitters could complete the job to such a great standard.
We look forward to welcoming you back in the future. Have a wonderful day.
Reply from United Carpets & Beds
Hi Leela, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Stoke-on-Trent store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Recent fitting…
Excellant service from home measuring to fitting. Would highly recommend
25 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mary, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Boston store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
They have fitted the wrong carpet
They have fitted the wrong carpet. Looks the same but not the same quality, it's a cheaper version off the one we ordered.
23 June 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Doreen, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Preston Store has not met your expectations. We would like the opportunity to look into this further and rectify any issues. Please contact the store directly or alternately email customerservice@unitedcarpets.co.uk and a member of our team will be in touch.
Kind Regards
The United Team
Excellent customer service!
Excellent customer service!! Gave really great advice
8 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jemmani, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Fantastic service and so helpful
Fantastic service and so helpful. Would def recommend.
1 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lee, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Rochdale store.
Thank you so much for the recommendation. We hope to assist you again in the future.
1st day carpet due to be fitted after…
1st day carpet due to be fitted after 12pm. Carpet fitter called yo say they were 5 minutes away at 8am. They refused to fit in the afternoon so it was postponed.
2nd time the carpet fitter fitted a carpet without underlay. This was clearly on the invoice.
Finally got it fitted on the 3rd attempt.
I do not recommend the company communication or the carpet fitter I'm afraid
25 June 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Vicky, thank you for taking the time to leave your feedback.
We sincerely apologise for the experience you had. We understand how frustrating it must have been for it to have taken 3 attempts to get your carpets fitted. This is not the level of service we strive to provide and your comments will be shared and passed on to our management team to prevent this from happening again.
However we are glad to hear that we was able to resolve the issues with the underlay and get your carpets fitted for you at a high standard that you are now pleased with.
We hope you enjoy your carpets in many years to come.
Kind Regards
The United Team
Great to deal with
Great to deal with, really helpful and professional. Highly recommend
5 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Gary, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Worksop store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
The Preston store is excellent
The Preston store is excellent, the team are very professional and I would highly recommend you visit the store and get a great deal.
28 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Brian, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Preston store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Living room carpets
Hi , the service i received was fantastic really helpful in the shop the delivery and fitting was fantastic couldn't be happier with the quality ,thankyou so much and will be back at the end of the year to get my stairs and bedroom carpets too , thankyou again
1 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Joanne, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Doncaster store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that the fitters could complete the job to such a fantastic standard.
We look forward to welcoming you back in the future. Have a wonderful day.
Happy customer
A great carpet at a decent price i always use here as the fitters also do a great job
7 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Wayne, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Fenton store and the finished results of your carpet.
Thank you so much for the recommendation. We hope to assist you again in the future.
Carpet and wood flooring made to the…
Carpet and wood flooring made to the highest quality. Both rooms completed over 2 days. Installation of both the wood flooring and carpet (including the stairs and landing) to the highest standard. Prompt and professional, would recommend.
22 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Joe, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Chorley store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that the independent fitters could complete the job to such a high standard.
Thank you so much for the recommendation. Have a wonderful day.
Reply from United Carpets & Beds
Hi Pam, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Southport store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Arrived at agreed times cleared up each…
Arrived at agreed times cleared up each time, would recommend
26 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Ray, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Cheadle Hulme store could make your experience with us a positive one!
Thank you so much for the recommendation. Take care.
Showroom staff were lovely and for us…
Showroom staff were lovely and for us the carpets we wanted for our budget. Only issue we had was with the fitters came a lot later then advised by a few hours, which was okay because it was very hot. Trims were incorrect supposed to be brass, tags left in carpet and some corners of the living room don't look fitted well. Also a bent trim on bathroom. Would recommend the showroom but advised people to find there own fitters.
19 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Catherine, thank you for taking the time to share how our Scunthorpe store did.
Its so great to hear that the team were able to help you find the right carpet that was best suited to your home and budget. However we're sorry to hear that your experience with the independent fitters did not meet your expectations. Please don't hesitate to contact our Scunthorpe store directly so they can look into this and resolve any issues.
Thank you again for your feedback.
Kind Regards
The United Team
James helped us today with laminate…
James helped us today with laminate flooring. He was so helpful! 10/10 customer service. Thank you.
7 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Baylie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
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