I have recently bought a new house in West Hull which I have renovated throughout July ‘26 I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my... See more
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Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
Company replied
We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
Company replied
Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
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Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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James helped us today with laminate…
James helped us today with laminate flooring. He was so helpful! 10/10 customer service. Thank you.
7 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Baylie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
I waited two weeks for my hallway and…
I waited two weeks for my hallway and kitchen lino to be fitted yet when they came to fit them they laid it badly.
The hallway lino has knife cuts across doorways and the kitchen lino which has squares is croaked, so after informing the lady bay shop they sent someone round to have a look and confirmed it had been poorly laid.
I went back to the shop and chose a lino without squares as I didn't trust the fotters to do a good job..
I ordered a new lino and waited for a call to let me know when the fitters were coming but 3 weeks later i never got a call so I phoned and asked what was happening.
I was i formed the lino had been delivered to the store a week previously and was forgotten about.
A new fitting setvice was scheduled for 8am on tuesday 7th but they never arrived.
The customer service is appalling
7 July 2026
Unprompted review
Reply from United Carpets & Beds
Dear Wendy
Thank you for taking the time to leave your feedback. I am sorry to hear that your experience was not up to our usual high standards. After speaking with the store directly, I would like to take the opportunity to clarify a couple of the points you raised.
The store have confirmed that the initial fitting of the original vinyl was not up to our usual standards. This was completed by a new, independent fitting team who have since been removed from the store's referral list.
When the store inspected the flooring, you were invited back into store to select another vinyl. When the new vinyl arrived in store, they tried to contact you on 25th (once) and 26th (4 times) but were unable to reach you. They then provisionally booked you in for the soonest available fitting date with a different independent fitter. When you contacted the store you chose to re-book that date for the 7th.
The fitters did arrive on the 7th. Unfortunately due to an issue with the subfloor, the fitting was not able to be completed, however you have been re-booked for another date and you flooring should be completed in the next couple of weeks.
On the rare occasion that there is an issue with an order, our teams go over and above to rectify any problems as quickly as possible. In this case they inspected and replaced the vinyl swiftly, and re-booked your fitting as early as possible. They have also taken steps to ensure that the fitting issues are not repeated for any other customers.
I hope that when your flooring is completed you are fully satisfied, but if you have any issues in the mean time, please do not hesitate to contact the store directly.
Thankyou again for taking the time to contact us and for shopping with United Carpets and Beds.
Brilliant experience
I chose United carpets to carpet a full house, staff in store were very friendly, helpful and kept me up to date with the order of the carpets. The man who came to do the measurements was excellent I think his name was Tibor. The two men who came to fit the carpets, Gavin and Liam were brilliant and did a fantastic job, couldn’t be more happier. Massive thank you to you all.
4 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jessica, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Keighley store could meet your expectations and provide you with an brilliant service throughout. We're so pleased that the independent fitters could complete the job to such a fantastic standard.
Thank you so much for the recommendation. Have a wonderful day.
Great service by Darren at Dudley
Great service by Darren at Dudley. Quality product. Good value quick and easy payment. Lots to choose from.
6 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Math, thank you for taking the time to leave our Dudley Store a review.
Its a pleasure to hear that you're happy with the service that you recieved from Darren and the team.
Thank you so much for the recommendation. We hope to assist you again in the future.
5 Star service in the end!
Had abit of a rough start trying to get (Jayden, Brayden) fitter to come n him letting me down 3 times. Rang Andrew at the shop n had a moan, he was fantastic, n sorted it out straight away. Had Dale come in the end, he was fantastic, friendly professional n bloody good at his job. Thank you Dale and Andrew, you both deserve 5 ⭐️⭐️⭐️⭐️⭐️
6 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lisa, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Ripley store could meet your expectations and provide you with a 5 star service throughout. We're sorry to hear that your experience with the fitter got off to a rough start but its great to hear that Dale was able to get everything fitted and sorted to a fantastic standard in the end.
We hope to assist you again in the future. Have a wonderful day.
Hall and Stair Carpet
Just used United carpets Scunthorpe again for our hall stairs and landing and a bedroom fitting. Great service from the gentleman who originally helped us in the showroom (informative not pushy) reasonable price and 2 fitters that came did a good job too. Thank you
3 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mrs Sharon, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Scunthorpe store and the finished results of your stairs carpet.
Thank you so much for the recommendation. We hope to assist you again in the future.
Had a laminate flooring fitted by Makka…
Had a laminate flooring fitted by Makka Walker and his work colleague, these guys are absolutely amazing they cracked on and got the flooring down with a very high standards finishing. I would 1000% recommend.
2 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mrs Kay, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Kirby store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Staff go above & beyond to make the customer happy & im not an easy person to please:)
prices were reasonable , quality good& everything organised & explained well.
The fitters did everything i asked ie. fitting vinyl under washer & cupboards, helped with moving fridge & freezer although small ones!
I did move the washer as they don’t want to be responsible for damage, (i understood this.)
18 December 2025
Unprompted review
Reply from United Carpets & Beds
Hi Jacqui, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Arnold store could go above and beyond to ensure that your expectations were met.
Thank you so much for the recommendation. Have a wonderful day.
Fabulous service
Need floor cover? Go and see Craig he will help you out.
Really friendly and super knowledgeable
Was a pleasure to do business with him today can't wait to get our lino down now
Many thanks Craig
4 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Debbie, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Alfreton store could meet your expectations and provide you with a 5 star service throughout.
We hope to assist you again in the future. Have a wonderful day.
Absolutely fantastic service from Kyle
Absolutely fantastic service from Kyle! From the moment we arrived, he was friendly, welcoming, and genuinely happy to help. His knowledge of the carpets was exceptional, and he took the time to explain everything clearly, making it easy for us to choose the perfect carpet for our home.
Kyle was professional, patient, and incredibly informative throughout the whole process. Nothing was too much trouble, and his honest advice gave us complete confidence in our decision.
We are absolutely delighted with our new carpet and couldn't be happier with the service we received. A huge thank you to Kyle for making the experience so easy and enjoyable. We highly recommend him to anyone looking for outstanding customer service and expert advice. Five stars, thoroughly deserved!
4 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you so much for your fantastic five-star review.
We're delighted to hear about the outstanding service you received from Kyle. It's wonderful to know that his friendly and welcoming approach made such a positive impression from the moment you arrived, and that his product knowledge and expertise helped you find the perfect carpet for your home.
Most importantly, we're delighted that you're so happy with your new carpet. Thank you for choosing us and for taking the time to share your experience!
Excellent customer service from start…
Excellent customer service from start to finish from choosing the carpet in store and then being fitted, professional and excellent value for money, highly recommend
29 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Arnold store could meet your expectations and provide you with an excellent service throughout.
Thank you so much for the recommendation. Have a wonderful day.
Highly recommended Mansfield store
Warm welcome at the Mansfield store - took the time to understand the work I needed doing - professional, friendly service - good communication throughout the job - accommodating when things didn’t go to plan - expert advice from the fitter on the day - exceptional pleased with the end result and much cheaper than the other quotes I had - highly recommend
18 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jane, thank you so much for your wonderful review and recommendation.
We're delighted to hear that you received a warm welcome at our Mansfield store and that the team took the time to understand your requirements from the very beginning.
We're thrilled that you're exceptionally pleased with the finished result and found us to be great value compared to other quotes.
Thank you again for your kind words and for choosing us. We truly appreciate your support and look forward to helping you with any future flooring projects!
Last few experiences have been great…
Last few experiences have been great from sales to fitting. I will return when more carpets are needed. Thanks
27 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Chris, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Sheffield store could meet your expectations and provide you with a 5 star service throughout.
We look forward to assisting you again. Have a wonderful day.
Good fitting carpet
Really happy with carpet fitted really well.
Always been happy with United carpets.
12 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Michael, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Sheffield store could make your experience with us a positive one, and that you're happy with the finished results of your carpets!
Thank you so much for the recommendation. Take care.
Fantastic service from Alex
Fantastic service from Alex when selecting our carpet fitting was quick and efficient no complaints at all
19 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Branden, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the fantastic service that you recieved from our Nuneaton store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Went in just to see what we could get…
Went in just to see what we could get and within 15-20 minutes we had our new flooring ordered and paid for.
Very friendly and knowledgeable staff at the Boston store
21 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Sarah, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Boston store could meet your expectations and provide you with a 5 star service throughout.
We hope you enjoy your new flooring in many years to come. Have a wonderful day.
Myself and family always get our…
Myself and family always get our carpets from here, all staff are so friendly helpful and accommodating. Will continue to come here for carpets in the future and would recommend.
3 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Karen, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Good service to start off with but a…
Good service to start off with but a few problems regarding fitter and dates being changed
3 July 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Stephen, thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the service you received initially, but we're sorry to learn that there were issues regarding the fitter and changes to the fitting dates. We understand how frustrating this can be, especially when you've made arrangements around an agreed appointment.
We appreciate your feedback, as it helps us identify areas where we can improve our service and communication. We hope that despite these difficulties, you are happy with the finished result.
If there is anything further you would like to discuss, please don't hesitate to contact the store directly and we'll be happy to help.
Kind Regards
The United Team
The floor fitter was extremely…
The floor fitter was extremely professional and polite he respected our home and made us feel we were in safe hands. The quality of the finish was beyond our expectations and we would highly recommend to anybody thinking of having their floor done.
3 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Clive, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Northfield store could meet your expectations and provide you with a positive service throughout. We're so pleased that you're happy with the finished results of your flooring.
We hope to assist you again in the future. Have a wonderful day.
Last week I called in to United Carpets…
Last week I called in to United Carpets Dudley to view some carpets for my bedroom. I was met with a very friendly sales person called Darren. Having explained what I was after Darren showed me the area of carpet I should be looking at and was then left in peace to wander at my leisure. I was in no way pestered or bothered by any sales people (which I liked very much) until I asked for help. Darren was very helpful, explained which underlay was most suitable for the carpet I had chosen, and bearing in mind that I am an amputee wheelchair user, which underlay would be better for the wheelchair use.
I also needed a rug made to my special dimensions which would have to be sent away to have the edges bound and secured. Ismail, the manager, explained what I could have and I chose the carpet to be made into a rug for my lounge and Ismail took care of the rest for me.
The bedroom carpet was fitted yesterday by a very pleasant gentleman called Chris. Chris made the fitting experience much easier for me by his helpfulness with the bed moving and his pleasant attitude. The carpet is now down and looks great. There was no mess to clear up and the whole experience from the purchasing, from the booking a fitting date, to the actual fitting was much easier than I thought it would be. Thank you guys.
I am now looking forward to my lounge rug to be delivered which will be on Monday coming.
I would like to thank Ismail and his staff for the very helpful way they looked after me and made choosing my carpets much more pleasant than I was expecting it to be.
Isabel
2 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Isabel, thank you so much for taking the time to leave such a detailed review.
We're delighted to hear that Darren, Ismail, and Chris all helped make your experience a positive one from start to finish. It's wonderful to know that Darren was able to guide you to the right carpet and underlay while taking your specific needs into consideration.
We're also pleased that Ismail was able to assist with your bespoke rug order and ensure everything was arranged smoothly for you. It's great to hear that Chris completed the fitting to such a high standard and helped make the process as easy and stress-free as possible.
We hope you love your new lounge rug just as much when it arrives, and we look forward to welcoming you back to United Carpets Dudley in the future.
Thank you again for your wonderful feedback.
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