Had a really nice chap called Mikey. To sort out on going issues regarding my water 15th September...He also came to sort it afew month's back.. Customer account technician department..United ut... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new hous... See more
Company replied
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incred... See more
Company replied
✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐ ⭐ Rating: 5/5 Stars Service: Water Utility “I’ve been with this water com... See more
Company replied
Company details
- #6 of 18 best companies in Water utility company
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.7
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service and the repair from start…
The service and the repair from start to took about 2hours amazing service I may it continue.
22 September 2026
Reply from United Utilities
We're so happy to hear that our service and repair time met your expectations. We appreciate your kind words! Alex
Fixed our stop tap so that we could…
Fixed our stop tap so that we could stop the leak
22 September 2026
Reply from United Utilities
Hi Ian, I'm glad to hear the team could help. We appreciate your review :) Beth
Very Prompt
Very Prompt. Didn't have to wait around for hours. Found the problem & I got it fixed.
22 September 2026
Reply from United Utilities
Hello Helen, we're pleased to hear that we were able to address your issue promptly and effectively. Thank you for sharing your positive experience! Take care, Adam
Excellent customer service by Adam the meter reader.
Today a young man called Adam came to read my meter. He struggled to get near it because some things had fallen over in his way. I told him to leave the meter reading and I would do it myself later. That would’ve been after I get somebody to lift and empty the water filled items that had fallen in its way. He very kindly emptied the water and moved the items and stacked them. Which was a massive help to me as I have spinal injuries and couldn’t do it myself. But it was also something he didn’t have to do, he chose to do it, he asked did I live alone. And he could see that I probably couldn’t manage it myself. I give him 10 out of 10 for customer service. Only took him a couple of minutes. It would’ve taken me forever to try to do them. He gives United utilities an excellent friendly customer facing company and an excellent impression to the customers. I hope they send him my 10/10 review.
22 September 2026
Unprompted review
Reply from United Utilities
We are incredibly grateful for your wonderful feedback and are so pleased to hear about your positive experience. It is great to hear Adam went above and beyond to assist you. Thank you for taking the time to share your story; it means a great deal to us. Alex
Everyone was polite and helpful
4 September 2026
Reply from United Utilities
Thank you for taking the time to share your review with us. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Micheal was helpful and went out his…
Micheal was helpful and went out his way to help with my bill
22 September 2026
Unprompted review
Reply from United Utilities
Thank you for your wonderful 5-star review! We are pleased to hear that you had such a positive experience and found Micheal helpful. Alex
The advisor was extremely helpful with…
The advisor was extremely helpful with me and explained all I needed to know about the process of moving address very clearly
Thanks so much
9 September 2026
Reply from United Utilities
We're so pleased to hear that our advisor was extremely helpful and clearly explained the process of moving address. Thank you for your kind feedback! Alex
United Utilities service
United Utilities service, customer opinion
Hi thank you for the service, I never had problems with the water suply.
14 September 2026
Reply from United Utilities
We're so pleased to hear that you've had a consistently positive experience with our service and water supply. Thank you for sharing your kind feedback! Alex
Reply from United Utilities
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our information and service helpful. We truly appreciate your feedback. Alex
Shockingly bad trying to get to speak…
Shockingly bad trying to get to speak to a person as I couldn't resolve on line but after a 15 minute wait they person who eventually answered was excellent
21 September 2026
Reply from United Utilities
We appreciate your feedback and are glad to hear that the person you eventually spoke with was excellent. We understand that waiting 15 minutes to connect with us was frustrating, and we are working to improve our response times. Alex
Reply from United Utilities
We're so pleased to hear you had such a positive experience with our team. Thank you for taking the time to share this with us. Alex
Karen B was very efficient and…
Karen B was very efficient and explained everything to me politely and patiently. Excellent customer service and very helpful.
Thank you Karen.
21 September 2026
Unprompted review
Reply from United Utilities
We're so pleased to hear that Karen was efficient and explained everything clearly and patiently. It's wonderful to know you received excellent and helpful customer service! Alex
Helpful friendly staff
Helpful friendly guy I'm a new customer and he set me up with an account very quickly and efficiently
14 September 2026
Reply from United Utilities
Hi Karen, thanks for the lovely feedback! It's great to hear the advisor was friendly, helpful and got everything sorted :) Beth
polite,knowledgable staff
polite,knowledgable staff who listened and give clear and simple advice to resolve matter
12 September 2026
Reply from United Utilities
Hello, thanks for taking the time to leave a review! We're delighted to hear the advisor listened to your concerns and provided straightforward advice to help resolve the issue. Thanks again, Beth
Very helpful staff member.
Very helpful staff member and she fully explained my apparent problem with my water bill.
21 September 2026
Reply from United Utilities
Hello Peter, we're pleased to hear that our staff member was able to fully explain the situation with your water bill. Thank you for your kind words and the 5-star review!
Excellent customer service…
The assistant I spoke to was knowledgeable and helped me promptly.
13 September 2026
Reply from United Utilities
We're so pleased to hear that our team was knowledgeable and helped you promptly. Thank you for taking the time to share your positive experience with us! Alex
Clear and useful information provided
Clear and useful information provided
Quick response
Quick action on request
14 September 2026
Reply from United Utilities
Hi Philip, thanks for taking the time to share such great feedback! Beth
Reply from United Utilities
Hello Andrew, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
The call I had with United Utilities…
The call I had with United Utilities the person answered my questipn quickly and resolved it satisfactorily.I was kept in touch as to exactly the time for reconnection.
When it came on I did get small blue shavings in the filter in the toilet resolved now. I appreciated you informing me
20 September 2026
Reply from United Utilities
Hi Gwen, thank you for your feedback. It's great to hear the team kept you informed and were able to answer your questions. We're pleased the issue with the blue shavings has now been resolved. Take care, Beth
Very helpful and very efficient…
Very helpful and very efficient customer service and engineer. Friendly
16 September 2026
Reply from United Utilities
Thank you for your fantastic 5-star review Judith! We are pleased to hear that you found our customer service and engineer to be helpful, efficient, and friendly. We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.