Usay Compare Reviews 

25,542
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,043 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, often highlighting their ability to explain complex information clearly. The service provided is frequently described as excellent, with many appreciating the straightforward and seamless process from initial contact to policy finalization. Reviewers often found the pricing competitive, securing better deals or more cost-effective policies. Many consumers highlighted exceptional customer service, noting agents were attentive, patient, and ensured all questions were answered thoroughly, allowing ample time to consider options and make informed decisions without pressure.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Price

Reviewers mention positive feedback about price, with many customers securing competitive and affordable... See more

User experience

Customers consistently note positive experiences with user experience, describing it as tailored, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that h... See more

Company replied

Rated 5 out of 5 stars

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to... See more

Company replied

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical. Ali was incredibly knowledgeable, diligent, supe... See more

Company replied


Company details

  1. #4 of 26 best companies in Health insurance agency
  2. #5 of 20 best companies in Income Protection Insurance Company
  3. #10 of 229 best companies in Insurance agency
  4. #16 of 175 best companies in Insurance broker
  5. #14 of 52 best companies in Life Insurance Agency
  6. #3 of 14 best companies in Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26k reviews

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4.9

All reviews

(25,542)

3,959 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good dialogue with Mark.

I was very pleased with the continual dialogue with Mark. No problem in contacting him. He did a great job in sorting out the best Medical Health premium for me.

13 July 2026
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Reply from Usay Compare

We're happy to hear that you were pleased with the ongoing communication and found it easy to get in touch. We appreciate you sharing that we did a great job finding the best medical health premium for you.

Rated 5 out of 5 stars

The agent was courteous and helpful and…

The agent was courteous and helpful and clearly articulated what I was needing by way of cover. He also called both times as arranged and answered my query promptly .

3 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Ermes was courteous and helpful, clearly explaining the cover you needed and promptly answering your query.

Rated 5 out of 5 stars

Knowledgeable consultants.

Things were explained comprehensively, the consultant was friendly and not pushy. When calls were arranged they were prompt and questions were answered quickly by email.

14 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that everything was explained comprehensively and that Oliver came across as friendly.

Rated 5 out of 5 stars

Daisy was very easy to talk to and was…

Daisy was very easy to talk to and was helpful in all areas in order to find what was best for me.
Felt that I've made the right choice

10 July 2026
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Reply from Usay Compare

We're so pleased to hear that Daisy was easy to talk to and helpful in finding the best option for you. We're glad you feel you made the right choice!

Rated 5 out of 5 stars

Explained the alternatives simply and…

Explained the alternatives simply and were able to explain the different options that were being included in the policy options.

13 July 2026
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Reply from Usay Compare

We're happy to hear that Liam clearly explained the policy options and alternatives. Thank you for your positive feedback!

Rated 5 out of 5 stars

Honest comparisons given

Quincy was honest in obtaining the best healthcare options for our needs - it wasn't just about the price, it was about what each of the Companies could or couldn't offer so that we could make the right decision.

13 July 2026
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Reply from Usay Compare

We are so pleased to hear that you found our approach to healthcare options honest and thorough. It's wonderful to know that Quincy helped you make the right decision for your needs.

Rated 5 out of 5 stars

Expert help

Expert help, everything explained during the conversations. No pressure at all and allowed to make a decision without pushing .
Would recommend the team to anyone,

13 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that James explained everything clearly and that you felt no pressure when making your decision.

Rated 5 out of 5 stars

Lewis Samuels from

Lewis Samuels from. Usay, is the man you need to get your private Health care sorted out, he is brilliant, patient and very
Understanding. I would very much recommend him.

2 July 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear that Lewis was brilliant, patient, and very understanding in helping you with your private healthcare. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Harry Fletcher amazing service

Harry Fletcher provided an outstanding service from start to finish. He took the time to explain every aspect of the private health insurance policy in a clear, straightforward way, making it easy to understand all of the options available. He was professional, knowledgeable, and incredibly well organised throughout the process, ensuring everything was handled efficiently.

I never felt rushed, and he was always happy to answer any questions I had. Thanks to Harry's guidance, I felt confident that I was choosing the right cover for my needs. I would highly recommend Harry Fletcher to anyone looking for expert advice and excellent customer service.

11 July 2026
Unprompted review
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Reply from Usay Compare

We are delighted to hear that Harry provided such an outstanding service and made the process of understanding your private health insurance options so clear and straightforward. It's wonderful to know that you felt confident in your choice and that all your questions were answered. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Really helpful!

Really helpful and understanding with needs and reasons for seeking health insurance. Would recommend - best deal received.

13 July 2026
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Reply from Usay Compare

We're so glad to hear that Harry was helpful and understanding with your needs. We appreciate your recommendation and are happy you received the best deal!

Rated 5 out of 5 stars

Very professional service

Angelo was extremely knowledgable about health insurance, and has found us a higher level of cover with a very big saving over our previous provider.

13 July 2026
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Reply from Usay Compare

We're delighted to hear that you found Angelo knowledgeable and that he was able to help you find a higher level of cover with significant savings. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Private health insurance

Excellent. Really straightforward and stress free.

6 July 2026
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Reply from Usay Compare

We are so pleased to hear that your experience was straightforward and stress-free. Thank you for taking the time to share your positive feedback!

Rated 5 out of 5 stars

Great customer service as staff member…

Great customer service as staff member (Paul) took me through the entire process and knew exactly what I was looking for without overselling

13 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Paul provided great customer service and understood your needs.

Rated 5 out of 5 stars

Louis Robson was fantastic he took time…

Louis Robson was fantastic he took time when asking me questions gave me all the different opinions available and we went through each one
Louis was so polite took his time
He excellent at his job even telling me he do a call bk to check in and see if I was happy with everything

13 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear Louis was thorough and that you were provided with all available options. We're glad you had such a positive experience.

Rated 5 out of 5 stars

Kiran helped me a great deal to find…

Kiran helped me a great deal to find the correct insurance for my ailments and medical problems. She was very professional and explained many things thoroughly with great details. Thank you.

11 July 2026
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Reply from Usay Compare

We're so pleased to hear that Kiran was able to help you find the correct insurance for your needs and explained everything thoroughly. We appreciate your feedback.

Rated 5 out of 5 stars

Friendly, efficient, there for you

Had found this company to see if I could find a cheaper Private Health Insurance . As I got older, my premiums were going up. Mr Davies found me AXA. This company was very unsatisfactory and I was very upset at my treatment. I asked Mr Davies to find me another Heakth insurance.
The good thing about using USAY is they really care. They are kind/ caring/ helpful and do the work of checking various companies and find the right one for you
Very very satisfied with the service I have received so far.
Dr R S Shilling

1 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your experience with us. We're glad Matthew could assist you in finding suitable health insurance after your initial disappointment. It's rewarding to know our team's dedication to finding the right fit for your needs is recognized. We value your feedback and are committed to providing excellent service.

Rated 5 out of 5 stars

Brilliant experience thanks to Tina Dean

I had an excellent experience with Usay Compare largely through the help of Tina Dean. I couldn't be happier with the service she provided.

Tina got in touch as my insurance was due for renewal and, unfortunately, the premium had increased quite significantly. She took the time to talk me through all of my options, answering my many questions with patience, kindness and real professionalism. At no point did I feel rushed or under any pressure.

Thanks to Tina’s knowledge and guidance, we were able to find a policy that suited my needs much better than my existing cover and represented much better value as well.

Tina was a pleasure to deal with from start to finish. She is knowledgeable, incredibly patient and genuinely focused on finding the best outcome for her customers. She is a real credit to your team, and I wouldn't hesitate to recommend her to anyone.

13 July 2026
Unprompted review
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Reply from Usay Compare

We are absolutely delighted to hear about your excellent experience. It's wonderful to know that Tina provided such professional, patient, and kind service, helping you find a policy that perfectly suited your needs and offered great value. We truly appreciate your recommendation!

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