Usay Compare Reviews 

25,491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,043 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, often highlighting their ability to explain complex information clearly. The service provided is frequently described as excellent, with many appreciating the straightforward and seamless process from initial contact to policy finalization. Reviewers often found the pricing competitive, securing better deals or more cost-effective policies. Many consumers highlighted exceptional customer service, noting agents were attentive, patient, and ensured all questions were answered thoroughly, allowing ample time to consider options and make informed decisions without pressure.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Price

Reviewers mention positive feedback about price, with many customers securing competitive and affordable... See more

User experience

Customers consistently note positive experiences with user experience, describing it as tailored, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that h... See more

Rated 5 out of 5 stars

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to... See more

Company replied

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical. Ali was incredibly knowledgeable, diligent, supe... See more

Company replied


Company details

  1. #4 of 25 best companies in Health insurance agency
  2. #5 of 20 best companies in Income Protection Insurance Company
  3. #10 of 228 best companies in Insurance agency
  4. #16 of 174 best companies in Insurance broker
  5. #14 of 51 best companies in Life Insurance Agency
  6. #3 of 14 best companies in Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25k reviews

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4.9

All reviews

(25,491)

3,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Zee was very knowledgeable and helpful

Zee was very knowledgeable and helpful, made it an easy conversation

6 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that our Zee was knowledgeable and made the conversation easy for you.

Rated 5 out of 5 stars

Outstanding Service from Start to Finish!

I had an excellent experience working with Joseph M to set up my income protection policy. From our very first conversation, Joseph was incredibly professional, knowledgeable, and attentive. Navigating insurance policies can often feel overwhelming, but he took the time to explain everything clearly and made sure I fully understood my options.
What stood out the most was his dedication, he truly helped me at every single step of the process, ensuring all the details were handled smoothly and efficiently. Thanks to Joseph's guidance, I feel completely confident and secure in the policy we chose. I highly recommend him to anyone looking for an honest, supportive, and top-tier Protection Adviser!

1 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear about your excellent experience! It's wonderful to know that our adviser was professional, knowledgeable, and attentive, making the process of setting up your income protection policy clear and understandable. We're delighted that you feel confident and secure in your chosen policy. Thank you for your kind recommendation!

Rated 5 out of 5 stars

We were looking for medical insurance…

We were looking for medical insurance for our family and was working with Michael who was great! Always quickly responds to emails and phone calls and found a great deal for us

29 June 2026
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Reply from Usay Compare

We're delighted to hear that Michael provided such excellent service in helping you find the right medical insurance for your family. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Jessica was very helpful she explained…

Jessica was very helpful she explained everything that we needed to know. Nothing was to much trouble for her she represented the company very well excellent service.

30 June 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Jessica was helpful and explained everything clearly, providing excellent service.

Rated 2 out of 5 stars

Some time ago one of their agents sold…

Some time ago one of their agents sold me the policy I actually didn't wanted. By my point of view he did very poor job and trust to this company has fallen.

7 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We are so sorry and disappointed you have been dissatisfied with our service. Clients certainly are able to contact us by phone on 01285 864670. We would like to understand better the problem you’ve experienced to enable us to further investigate this. Please email customerservices@usaycompare.com.

Rated 5 out of 5 stars

Helpful advisor

Helpful advisor, Kiran, who talked me through the whole procedure and came up with a monthly price with Aviva Healthier Solutions, which was less than Aviva themselves were offering. I feel I can contact Kiran if I have any problems
Wendy

19 June 2026
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Reply from Usay Compare

We're so pleased to hear that you had such a positive experience and that Kiran was able to find you a great solution. We appreciate your kind words!

Rated 5 out of 5 stars

Top Tier service from start to finish

Top Tier service from start to finish. I spoke to Ben and he was professional but at the same time bubbly.

25 June 2026
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Reply from Usay Compare

We are so pleased to hear that you received top-tier service from start to finish. It's wonderful to know that Ben was both professional and engaging. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Knowledge

Dealing with someone who could explain things in simple layman's terms and having the knowledge to back up everything he explained.Well mannered and easy to talk to,a delight to deal with.

18 June 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Eion was able to explain everything clearly in simple terms and was a delight to deal with.

Rated 5 out of 5 stars

Arjun was great

I was contacted by Arjun to discuss my healthcare options after enquiring changing private healthcare providers. He was very good at explaining things. Credit to him because I took ages to cancel with my provider out of pure laziness and he was persistent until I did and now I am on with a new provider saving nearly £25 / month for the same service so thanks Arjun. Also some guy called Sam called me once and was pretty good at encouraging me to actually cancel with my current providers.

30 June 2026
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Reply from Usay Compare

We're delighted to hear about your positive experience! It's wonderful to know that our team was helpful in guiding you through your healthcare options and that you're now saving money with a new provider. We appreciate you sharing your feedback.

Rated 5 out of 5 stars

I received clear and helpful advice…

I received clear and helpful advice from Katie Amato and got medical insurance at a price I can afford. The whole process was also reasonably speedy.

3 July 2026
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Reply from Usay Compare

We're delighted to hear that you received clear and helpful advice, and that you were able to secure affordable medical insurance quickly.

Rated 5 out of 5 stars

James was very helpful and clear…

James was very helpful and clear understanding, for the next steps well Recommendation

6 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that you found James very helpful and clear in explaining the next steps. Thank you for your recommendation!

Rated 5 out of 5 stars

The caller

The caller, Sofia was very calm, polite and helpful. She kept me in the loop and as promised updated me with setting up my policy. Would like to thank Sofia for all her help, effort and understanding my circumstances.

3 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Sofia was calm, polite, and helpful, keeping you informed and understanding your circumstances while setting up your policy.

Rated 5 out of 5 stars

From start to finish the process was…

From start to finish the process was easy. Matthew was very helpful and knowledgeable. Thank you!

25 June 2026
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Reply from Usay Compare

We're so pleased to hear that the process was easy for you. It's wonderful to know that Matthew was helpful and knowledgeable. Thank you for sharing your positive experience!

Rated 2 out of 5 stars

There is no way of contacting by phone…

There is no way of contacting by phone which is inconvenient to me so I'm thinking of cancelling my account

3 July 2026
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Reply from Usay Compare

We are so sorry and disappointed you have been dissatisfied with our service. Clients certainly are able to contact us by phone on 01285 864670 . We would like to understand better the problem you’ve experienced to enable us to further investigate this. Please email customerservices@usaycompare.com.

Rated 5 out of 5 stars

My caller April O'Keefe was very polite…

My caller April O'Keefe was very polite , professional and answered all my questions thoroughly.
When I didn't understand she had no problem going over it again .

24 June 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so glad to hear that everything was explained thoroughly and that you felt understood.

Rated 4 out of 5 stars

Although I said that i would have to…

Although I said that i would have to read the leaflets about the company that was recommended to me, the insurance was started straight away. I would have preferred that they had waited for my confirmation before starting it

20 June 2026
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Reply from Usay Compare

We appreciate your feedback and are sorry for any misunderstanding about commencing the insurance. We will review our processes to ensure better communication regarding policy activation.

Rated 5 out of 5 stars

Good and reasonable health insurance.

Staff member Ethan was really helpful and explained everything in good detail. Was very patient with all my questions. Excellent service and would have no hesitation in recommending Usay.

4 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so glad to hear that Ethan explained everything in good detail and that you received excellent service.

Rated 5 out of 5 stars

Simon was such a help and no sales…

Simon was such a help and no sales talk! He concentrated fully on my questions and gave full and honest answers. He wasn’t at all pushy but gave my interests, qualms and anxieties his full attention in an honest and very efficient manner. He inspired trust and a positive attitude. Thank you Simon!

3 July 2026
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Reply from Usay Compare

We're happy to hear that your experience was positive and that your questions were answered thoroughly and honestly. We're glad you felt inspired and that your interests were given full attention.

Rated 5 out of 5 stars

Options clearly explained

Options clearly explained. The private health service that was recommended was a service that I had used previously with a employment policy and a service that I was happy with.

22 June 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that the options were clearly explained by Alex and that you're happy with the recommended private health service.

Rated 5 out of 5 stars

Continuing medical cover post retirement

I have had private medical cover for around 40 years through my employers. I expected the cost of personal cover would be unaffordable but contacted Usay to understand options and cost. The agent (Joshua Fletcher) patiently and professionally took my details and proposed a number of cover options. I was supported during the period during which I made a decision and my questions were answered efficiently by Josh. Great pressure free service and I would recommend Usay if you are looking to take out personal health insurance.

1 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear about your positive experience with Joshua team. It's wonderful to know that we could provide clear options and support during your decision-making process for personal health insurance. We truly appreciate your recommendation!

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