Usay Compare Reviews 

25,491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,043 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, often highlighting their ability to explain complex information clearly. The service provided is frequently described as excellent, with many appreciating the straightforward and seamless process from initial contact to policy finalization. Reviewers often found the pricing competitive, securing better deals or more cost-effective policies. Many consumers highlighted exceptional customer service, noting agents were attentive, patient, and ensured all questions were answered thoroughly, allowing ample time to consider options and make informed decisions without pressure.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Price

Reviewers mention positive feedback about price, with many customers securing competitive and affordable... See more

User experience

Customers consistently note positive experiences with user experience, describing it as tailored, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that h... See more

Rated 5 out of 5 stars

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to... See more

Company replied

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical. Ali was incredibly knowledgeable, diligent, supe... See more

Company replied


Company details

  1. #4 of 25 best companies in Health insurance agency
  2. #5 of 20 best companies in Income Protection Insurance Company
  3. #10 of 228 best companies in Insurance agency
  4. #16 of 174 best companies in Insurance broker
  5. #14 of 51 best companies in Life Insurance Agency
  6. #3 of 14 best companies in Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25k reviews

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4.9

All reviews

(25,491)

3,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic service frompaul

Absolutely fantastic service from paul. Great knowledge answered all our questions , friendly and extremely helpful, contacted us at the time he said he would.

3 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that you received fantastic service from Paul and that all your questions were answered.

Rated 5 out of 5 stars

Expert and friendly service

Expert, attentive and friendly service and found me a significant reduction with an equivalent standard of provider

3 July 2026
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Reply from Usay Compare

We appreciate you taking the time to leave your feedback. We're so glad to hear that you experienced expert, attentive, and friendly service, and that we found you a significant reduction.

Rated 5 out of 5 stars

Nick was very friendly ,clearly very…

Nick was very friendly ,clearly very qualified and answered all of my questions to my satisfaction .

3 July 2026
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Reply from Usay Compare

We're so glad to hear that Nick was friendly and clearly qualified, and that all your questions were answered to your satisfaction.

Rated 5 out of 5 stars

Excellent service by Bradley Millard

Excellent service by Bradley Millard, making all things easy and understandable. I had tried many times to look for health insurance policies elsewhere and was always met with confusing information or policies that I didn't think suited. Bradley was efficient and supportive, finding a policy that suited my whole family's needs in a very short space of time. Bradley was also not at all pushy or demanding - something that I have come across so many times on my search for a policy. I also feel supported after the policy sale, knowing I can call or ask questions whenever I need to. I highly praise and recommend.

1 July 2026
Unprompted review
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Reply from Usay Compare

We are so pleased to hear about your positive experience. It's wonderful to know that you found the process easy and understandable, and that we were able to find a suitable policy for your family so efficiently. We're also glad you feel supported even after the sale. Thank you for your high praise and recommendation!

Rated 5 out of 5 stars

Mckenna explained everything about the insurance policy, his comparisons and advice helped me alot during my decision making.

Mckenna explained everything about the policy well. He was willing for me to call and ask questions anytime. I highly recommend him.

5 June 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're glad to hear that everything about the policy was well-explained and that you felt comfortable asking questions. Thank you for your recommendation.

Rated 5 out of 5 stars

Ali was very helpful

Ali was very helpful, patient and understanding.

3 July 2026
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Reply from Usay Compare

We appreciate you sharing your positive feedback. We are happy to hear that Ali was very helpful, patient, and understanding.

Rated 5 out of 5 stars

Your representative was very brilliant

Your representative was very knowledgeable kind helpful and went out of his way to help me through this awful experience i go through every year with my health insurance i just hope he dose not leave you

2 July 2026
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Reply from Usay Compare

We're so pleased to hear that Dan was knowledgeable, kind, and helpful, especially in navigating the annual experience with health insurance. We truly value his dedication.

Rated 5 out of 5 stars

very helpful for those looking for the best insurance deal

Richard and Jan has been very very helpful. They were so patient in explaining the details of the policy that is not very clear to me. They also guided me on the best deal. Thank you. Highly recommended.

2 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that our team was very helpful and patient in explaining the policy details and guiding you to the best deal.

Rated 5 out of 5 stars

Usay Compare, great deals, great brokers,

My Guide was very informative, helpful, thorough and polite. When I needed more information he patiently and carefully explained in greater depth my queries. There was no sense of being coerced, quite the opposite. I've had dealings with health insurance companies before and also with my new provider, BUPA and I now feel reassured about being looked after in a professional manner. Well done and many thanks to my Guide and BUPA. I would definitely recommend Usay Compare to anyone for their fairness and excellent service.

3 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that you found your adviser to be informative and helpful, and that your queries were patiently explained. It's wonderful that you feel reassured and that you would recommend our services for fairness and excellent service.

Rated 5 out of 5 stars

Excellent service and knowledge of the…

Excellent service and knowledge of the market and policy cover

2 July 2026
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Reply from Usay Compare

We're so glad to hear you received excellent service and appreciate your comments regarding our knowledge of the market and policy cover. Thank you for your feedback!

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff. Took time to make sure we understood everything with patience and kindness. We felt very secure in taking their advice.

26 June 2026
Unprompted review
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that our staff were friendly and helpful, and that you felt secure in the advice you received.

Rated 5 out of 5 stars

Great Advice

Friendly, efficient service provided at a suitable time for me

30 June 2026
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Reply from Usay Compare

We appreciate you letting us know about your positive experience. We are happy that Mike was friendly and efficient, and that we could accommodate your schedule.

Rated 5 out of 5 stars

Staff knew their subject and managed to…

Staff knew their subject and managed to get me a very competative price for health insurance.

1 July 2026
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Reply from Usay Compare

We're so glad Bradley's expertise helped you find a very competitive price for your health insurance. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Very happy with the advice and help…

Very happy with the advice and help given to choose my new health insurance cover. Your advisor Sam Pinnington was very helpful and patient! 👍 😊

23 June 2026
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Reply from Usay Compare

We're so glad to hear that you were happy with the advice and help given to you by Sam. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Great service

We emailed enquiring about medical insurance and the service from start to finish was excellent and everything was explained very clearly. Would definitely recommend.

22 June 2026
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Reply from Usay Compare

We're delighted to hear that your experience with Melanie was excellent from beginning to end and that everything was clearly explained. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Bradley

Bradley! Clear information delivered in a friendly straight fotward manner

23 June 2026
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Reply from Usay Compare

We're so glad to hear you found the information clear and Bradley's delivery friendly. Thank you for your kind words!

Rated 5 out of 5 stars

Easy set up

The guy who set it up for me, Bondi was very helpful and informative. He explained the policy clearly and kept the bullet points simple. I felt that he chose the best policy for me, as he listened to what I had to say before proceeding.

20 June 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Bondi was helpful and informative, and that he clearly explained the policy and listened to your needs.

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