Generally product works well, but if there's an issue, it's hard to get Veeqo to fix things. Feels like, they just leave you with the issue to deal with it yourself or work it around yourself, with no... See more
Company replied
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Review summary
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Reviews shaping this summary
Troubled by bugs, latest removing and adjusting our stock level without our knowledge. Previous ones affecting Sales and Product report, took literally a year to fix , so for months we had no way of g... See more
Company replied
The first line support is excellent. However it take the developers too long to fix major issues - like not being able to print shipping labels for pacakages in a consistent fashion.
Company replied
It's interesting to note that there are several complaints about the same problem here. The system is full of problems and support never acknowledges any of them. Products that are linked are complete... See more
Company replied
Company details
Written by the company
Free shipping software that does more than print labels. Cut the cost and speed of fulfilling orders with bulk shipping, automation and powerful fulfillment tools with Veeqo’s completely FREE shipping management software.
Contact info
Veeqo Ltd, P.O. Box 81226, Seattle, WA 98108-1226, P.O. Box 81226, Seattle, United States
- +1 (718) 441 4890
- hi@veeqo.com
- www.veeqo.com
2.3
Poor
302 reviews
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spent all day trying to figure this out…
Spent all day trying to figure this out and still haven't done so. The customer service is HORRIBLE leaving you on hold for hours..this is not intuitive with several rules you have to understand to use.
15 July 2025
Unprompted review
Reply from Veeqo
Hi there,
Thanks for sharing your experience with Veeqo's setup process and support wait times.
Long wait times and complex setup processes shouldn't stand between sellers and efficient shipping, so we are sorry you have experienced this. The team can help streamline your setup.
Email us for fast-track onboarding help. For immediate guidance, sellers can also access step-by-step tutorials in our Help Center.
We're working to reduce support wait times and simplify the platform setup process.
Best regards,
The Veeqo Team
Veeqo - we've got a knife in your back....
dont get sucked into believing veeqo Guarantees with Amazon where they say they "Guarantee no AZ claim for orders shipped with them", and that they "have your back".
the reality is that AZ will ignore Veeqo claims, and will decide against you regardless as they laugh to themselves at how arrogant and powerful they are.
you painstakingly follow all their rules to qualify for the Guarantee criteria, but it makes no difference.
Veeqo can do nothing if AZ is in a mood of crushing sellers for fun, like it normally is.
you can then spend months dealing with Veeqo support who drag you along waiting for you to loose interest, and then around 3 months later after boring you with a multitude of different excuses, and referring to the "technical twerps" Veeqo support will come back with an answer to a question you did not ask.
and you will not get your "guaranteed" money back
Veeqo is just as corrupt and scammy as the company which owns it.
they say "we have your back" while they twist the knife in it.
and they all laugh together at how all these fools actually believed their phony "guarantee"
bwah ha ha ha
13 July 2025
Unprompted review
Reply from Veeqo
Hello,
Thank you for your feedback. We'd like to clarify our protection offerings.
OTDR Protection requires three conditions:
Shipping Template with SSA enabled
Automated Handling Time (AHT) enabled
"OTDR Protected" label purchased through Veeqo
Since you declined SSA in Seller Central, OTDR protection isn't available for your labels.
A-to-Z Claims Protection ("Claims Protected" labels) requires:
Purchasing shipping label through Veeqo
Shipping on time (verified by carrier scan)
Responding to customers within 48 hours
A-to-Z decisions are made by Amazon's team based on eligibility criteria and submitted evidence. If you disagree with a decision, you have 30 days to appeal directly to Amazon. Veeqo can request a review only after your appeal is submitted and decided.
All protection requirements are detailed in our Help Center under "Protections and Claims Overview" and "OTDR Protection." We encourage reviewing these criteria to understand how they apply to your orders.
Best regards,
The Veeqo Team
Generally product works well, but if you are stuck, god save you
Generally product works well, but if there's an issue, it's hard to get Veeqo to fix things. Feels like, they just leave you with the issue to deal with it yourself or work it around yourself, with no option or solutions. It is frustrating, so we pray every day that the product works without issues, if we run into issues, we are on our own. If Veeqo wasn't tied to Amazon we would move off Veeqo next day, right now, we are evaluating our options to move our operations on another platform.
4 June 2025
Unprompted review
Reply from Veeqo
Hi there,
Thank you for taking the time to share this feedback about your experience with Veeqo's support services.
We take support quality seriously and understand how crucial fast, effective help is when running a growing business. Your experience falls short of our standards, and this feedback helps us improve our service.
Our team has reached out to you to gather more information so we can review your issues, provide direct solutions and ensure you have the right support level for your business needs.
Veeqo aims to be a reliable shipping partner for all sellers. No one should feel left to handle issues alone.
Best regards,
The Veeqo Team
They force me to use Amazon shipping.
They force me to use Amazon shipping.
Amazon shipping is more expensive then USPS + I need to pay for a pickup. for the same order shippingeasy will give me USPS for 1/2 the price.
BEWARE! Check your options
2 July 2025
Unprompted review
Reply from Veeqo
Hi there,
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us continually improve our service.
We're sorry to hear about your frustration with shipping options. Veeqo integrates with multiple shipping carriers, including USPS, and does not restrict sellers to using any single shipping service. We aim to help sellers access and select the most cost-effective shipping rates for their business needs.
Our team has reached out to you to gather more information so we can address these issues promptly. We'd be happy to walk you through all available shipping options and help you set up the most cost-effective solution for your business.
Best regards,
The Veeqo Team
Veeqo Made Our Life So Much Easier!
We’ve been using Veeqo to manage inventory and shipping across our Amazon, Walmart, eBay, and Shopify stores, and honestly, it’s been a game-changer. Everything remains perfectly in sync, and the inventory updates in real-time without any errors or delays.
The interface is super easy to use, and it’s helped us save a lot of time by keeping everything in one place. No more jumping between platforms or worrying about overselling.
If you're managing multiple sales channels and want something reliable that just works, Veeqo is the way to go. We’re really happy with it!
4 July 2025
Unprompted review
Reply from Veeqo
Hi there,
Thank you for sharing your experience with Veeqo's multi-channel shipping and inventory management features.
We're glad to hear the platform is helping streamline your operations across so many channels. Real-time inventory sync and consolidated shipping management are key tools for scaling sellers.
Your feedback about the interface and time savings helps other sellers understand how Veeqo can support their growth.
The team will continue enhancing these features to help sellers manage their operations efficiently.
Best regards,
The Veeqo Team
The process should be easier and the…
The process should be easier and the same way as Amazon. It should be integrate.
I am not using it because it's not easy to use.
1 February 2025
Unprompted review
Reply from Veeqo
Hi there,
Thank you for taking the time to leave us your feedback.
We're sorry to hear that you found our platform difficult to use. We're constantly working to make our software more user-friendly and intuitive so we welcome and appreciate your suggestions.
Our team has reached out to you to gather more information so we can address these issues promptly. If you'd like, our support team would be happy to walk through any specific challenges you're experiencing and show you some helpful shortcuts through the in-app chat.
Your feedback helps us improve, and we're continuously releasing updates to enhance user experience.
Best regards,
The Veeqo Team
Great software
Great software, there are still many improvements that could and should be made. I do think they could do with a real life user panel feedback to help iron out some of the annoyances but for the cost you cant complain.
2 July 2025
Unprompted review
Reply from Veeqo
Dear John,
Thank you for your wonderful review! We're thrilled to hear that you find Veeqo to be great software overall.
Your suggestion about a user panel for feedback is insightful, and we appreciate your constructive input. Customer feedback plays a vital role in how we develop and improve our platform, and we're always looking for ways to better engage with our users.
Thank you for choosing Veeqo!
The Veeqo Team
It has improved since I have been using…
It has improved since I have been using it. Overall I have had a positive experience. I like the claims protected feature. One problem is I cannot print labels for APO, FPO nor DPO.
2 July 2025
Unprompted review
Reply from Veeqo
Hi Paul,
Thank you for your positive review! We're delighted to hear that you've noticed improvements during your time with Veeqo and that you're finding the claims protected feature particularly useful.
We understand your frustration regarding APO, FPO, and DPO shipping labels. We take this feedback seriously and have shared it with our product team as we continue to expand our shipping capabilities.
Thank you again for taking the time to share your experience. We're committed to continuously improving our platform to better serve your business needs.
The Veeqo Team
It's a free service
It's a free service. It connects all my online markets. It's still has a long way to go to match my other shipping software, which I use to supplement the things lacking with Veeqo. Like, address verification, International rates, being able to modify my invoice/packing slips, importing all my listings without conflicts etc.
2 July 2025
Unprompted review
Reply from Veeqo
Hi Eddie,
Thank you for taking the time to share your feedback about Veeqo. We're pleased to hear that you find value in our free service and its ability to connect your online marketplaces.
We appreciate your feedback on areas where Veeqo can improve. Our development team is continuously working to expand Veeqo's capabilities.
Thank you again for your honest review. We're committed to growing alongside our users and providing increasingly comprehensive solutions for e-commerce businesses.
The Veeqo Team
OTDR "protection" - yeah, right
Meh. It's ok. The OTDR "guarantee" is a bit of false advertising.
30 June 2025
Unprompted review
Reply from Veeqo
Hi D Moore,
Thank you for taking the time to share your feedback. We're sorry to hear that you have concerns about our OTDR feature.
We take feedback like this very seriously and would like to better understand your specific experience. We have requested some more information from you to help us address any issues you've encountered.
The Veeqo Team
It’s saved me time and money!
I’m happy to share my experience - I’ve had great service. I think the all-in-one inventory and shipping system is great - it’s definitely going from strength to strength. The functionality continues to improve and it’s saved me so much time and money.
Thanks Veeqo!
7 May 2025
Unprompted review
Reply from Veeqo
Hi Jade,
Thank you for your fantastic review! We're delighted to hear that Veeqo has delivered both time and cost savings for your business.
We really appreciate your feedback!
The Veeqo Team
I Have an open ticket for few months…
I Have an open ticket for few months now and no resolution so far. Tracking status is inaccurate. Orders delivered show in transit and orders in transit are delivered. Is a part time job everyday to track every single order. Also I can not see the details of the order on Veeqo and have to login in to my Amazon account every day to pull the information for customization info.
27 June 2025
Unprompted review
Reply from Veeqo
Dear Deca Decal,
Thank you for bringing this to our attention. We sincerely apologise for the ongoing issues with tracking status accuracy, order detail visibility, and the delay in resolving your open ticket.
We take these concerns seriously and understand the impact on your daily operations. Our team has reached out to you to gather more information so we can address these issues promptly.
We appreciate your patience and are committed to enhancing your experience with Veeqo.
The Veeqo Team
The user is always wrong
The user is always wrong!
Support is terrible and digs in and is not open to the idea that the system might have an issue. Have tried to help them identify bugs repeatedly and they are simply not willing to consider that they might exist.
Unable or unwilling to look at something that was wrong but has been "cleaned up" so we can get the item out. Veeqo bug on an item and we go to Amazon or Ebay or Pirate Ship to get the item out on time. The slowness and quality of Veeqo support means we just fix the problem elsewhere rather than spend hours on trying to solve a dumb issue of which there are too many. When we reach out - we are consistently told they can only troubleshoot on active issues.
Support is so poor and so slow, that shipping speed is impacted if we wait for them to figure it out - so we just solve the problem. Yet the quantity of these issues is growing steadily.
Dont make helping identify a bug such a painful process. We just gave up trying to be helpful.
We integrated our inventory and back end into Veeqo and are stuck until we can extract from that but frankly are very excited about a future where we never again have to deal with them...
Would never have taken the time to write a review - but Veeqo energetically solicited it when even a basic review of our account should have shown "these guys arent happy.
17 June 2025
Unprompted review
Reply from Veeqo
Dear Brandon,
We are deeply sorry for the frustrating experiences you've endured with our support team and the persistent issues you've faced with our system.
We greatly appreciate your detailed feedback, as it provides us with valuable insights to improve our services. We would welcome the opportunity to discuss your concerns in depth. Our aim is not only to address your specific issues but also to understand how we can enhance our overall service for all users.
We recognize that our response may be too late to retain your business, given your expressed intention to move away from our platform. But we are committed to learning from this experience and implementing changes to prevent similar issues in the future. Your input will directly contribute to enhancing our service for other users.
The Veeqo Team
I've still not received a refund from…
I've still not received a refund from the recycled USPS labels in February. Veeqo promised a refund by 3/31. I've had a support case open since 4/8 with no resolution. Every time I ask, they just say they are looking into it and never get back to me. The worst support I've ever received.
8 April 2025
Unprompted review
Reply from Veeqo
Dear Karen,
Thank you for taking the time to share your feedback. We sincerely apologize for the ongoing delay in processing your refund for the recycled USPS labels from February, and for the unsatisfactory support experience you've encountered.
We take feedback like this very seriously. The delay in your refund and the lack of proper follow-up on your support case are not up to our standards, and we apologize for the frustration this has caused you.
To help us address your specific case more effectively, we have requested more information, this will allow us to locate your account and support ticket for immediate review.
Thank you again for bringing this to our attention. We understand how important timely refunds and responsive support are, and we are dedicated to making this right for you.
The Veeqo Team
Moving to Veeqo was a game changer for us.
Veeqo has been an incredibly valuable tool for streamlining and scaling my e-commerce operation. What makes the experience great is how seamlessly it brings together inventory management, order fulfillment, and shipping across multiple platforms—without overcomplicating things. The interface is intuitive, yet powerful, and saves us countless hours that would otherwise be spent jumping between marketplaces and shipping software.
What Veeqo does really well is keeping everything centralized. Being able to manage inventory from eBay, Amazon, and our website in one place is a game changer. The automatic syncing across channels reduces overselling and stockouts, which has a huge impact on customer satisfaction. I also appreciate how fast and reliable their shipping label generation is—it’s just one less thing to worry about during busy order days.
One of the most impressive things about Veeqo is that while most inventory management platforms charge a monthly fee, Veeqo is completely free to use. On top of that, they actually give you 5% back on every shipping label purchased through their system. That’s unheard of in this space and shows they’re truly committed to supporting sellers, not just profiting off them.
Support has been responsive and helpful, and it’s clear the Veeqo team is listening to sellers and building features that actually matter. Overall, Veeqo has helped us operate more efficiently and scale with confidence.
27 June 2025
Unprompted review
Reply from Veeqo
Dear Toby,
Thank you for your wonderful and detailed review! We're thrilled to hear how Veeqo has been a game-changer for your business, particularly in streamlining your multichannel operations and inventory management.
We appreciate your feedback and look forward to continuing to support the growth of your business. Thank you for choosing Veeqo!
The Veeqo Team
The first line support is excellent
The first line support is excellent. However it take the developers too long to fix major issues - like not being able to print shipping labels for pacakages in a consistent fashion.
27 June 2025
Unprompted review
Reply from Veeqo
Hi John,
Thank you for taking the time to share your feedback. We're pleased to hear that you've had a positive experience with our first-line support team!
We appreciate your candid feedback regarding the time it takes for our development team to address major issues, particularly the shipping label printing inconsistencies you've mentioned. Our product and engineering teams are actively working on improving our development and deployment processes to address critical issues more promptly.
Thank you again for your patience and for bringing this to our attention. Your input helps us identify areas where we need to focus our efforts to better serve our customers. We appreciate your support and look forward to providing you with an improved experience in the near future.
The Veeqo Team
Troubled by bugs
Troubled by bugs, latest removing and adjusting our stock level without our knowledge. Previous ones affecting Sales and Product report, took literally a year to fix , so for months we had no way of generating certain reports. Sadly there is not many alternatives out there, maybe its time for a new inventory management app ?
27 June 2025
Unprompted review
Reply from Veeqo
Dear Dom Von Posen,
Thank you for taking the time to share your feedback. We sincerely apologise for the issues you've encountered, particularly the stock level adjustments and the prolonged problems with Sales and Product reports.
We take feedback like this very seriously. To better address your specific concerns and investigate these issues thoroughly, we have requested more information from you. This information will help us identify your record in our system and look into these problems more effectively.
Thank you again for bringing these issues to our attention. We're dedicated to continuous improvement and ensuring Veeqo meets the needs of our users.
The Veeqo Team
Looking to stop using
Veeqo used to be fantastic and we happily paid for it. Since it has become free and taken over my Amazon it has been nothing but a nightmare.
They are constantly changing and removing functions with no notice. We are consistently having to use man power to try and find a work around because they have removed something we need. We raise tickets and ask for help, and not given it.
27 June 2025
Unprompted review
Reply from Veeqo
Dear Gemma,
Thank you for taking the time to share your feedback. We sincerely apologise for the challenges you've experienced since the transition, particularly regarding function changes and support responsiveness.
We take feedback like this very seriously and understand how frustrating it can be when changes impact your business operations. Our team is actively reviewing the concerns you've raised about functionality changes and support response times to ensure we better serve our customers.
Thank you again for bringing these issues to our attention. We look forward to making this right for you.
The Veeqo Team
Veeqo over charges
Veeqo over charges and does not have clear reporting that shows how and what you are being charged.
There is no option to pay for the shipping from the Amazon balance so you are fronting the cost on a credit card
26 June 2025
Unprompted review
Reply from Veeqo
Hi Lori,
Thank you for taking the time to share your feedback about Veeqo. We take all customer concerns seriously, and we appreciate you bringing these matters to our attention.
We understand your frustration regarding the current payment setup. We're actually excited to share that we'll be launching the ability to pay for shipping using your Amazon seller balance next month!
Regarding the pricing transparency, we want to ensure you have a clear understanding of all charges. We've requested additional information so we can better understand your specific situation and provide appropriate support.
Thank you again for your feedback. We're committed to continuously improving our service to better meet your needs.
The Veeqo Team
I have had great support over the last…
I have had great support over the last two days with Gustavo. really helped me get the root of my problem. i have put a few tickets in lately and had good service back.
25 June 2025
Unprompted review
Reply from Veeqo
Hi Patrick,
It's great to hear that our support team has been able to help you!
We really appreciate the time you've taken to share your experience with others. We look forward to continuing to give you great service!
The Veeqo Team
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