Veeqo Reviews 302

We have had several packages that have been intercepted for counterfeit postage. We have emailed and called Veeqo and have not heard any updates. This has cost our small business a lot of money and time.

I have got to say this is a very good system, I have had a couple of issues I needed to sort and every time I asked for help it was sorted very quickly.
It a no brainer.

Very good. Improvements needed: Third party low cost insurance.

Stock control is a nightmare as it doesn't want to pull all the products from Magento, eBay and Amazon to keep them in sync.

Works for some products, but others just don't exist in Veeqo.

Opened tickets that have gone unresolved for months.

Veeqo gave me a confident that i am following my inventory across all my shops.

Thanks a lot.

Overall, a good tool. One or two issues need to be resolved. Merged orders don't update on eBay, and can't print CN22 forms for the Channel Islands.

Terrible I just kept getting messages saying they would handle my ticket or waiting on a response however with no actual question. My situation still isn't handled and your bots are ridiculous and frustrating! Things must truly be bad because im an extremely patient person. If I could actually get some help I'd be grateful. Thank you

I love veeqo.. Enables me to keep track my orders and stocks at a go.

I could easily see order still pending.. Amazing software...

Been utilizing Veeqo for almost a year now, integrating sales from 3 platforms without serious issue or confusing setup or problem resolution. I'm just one person, making, packaging, selling and shipping soap... Veeqo has given me capabilities to make and process sales beyond my own limit.

Tried everything to make this work in the past year and half to avoid having to migrate to another platform again. We lost so much time and revenue due to the issues here and then, and unfortunately and regrettably I have to say this platform is not fit for purpose and most importantly is let down even more by such incompetent customer service.

As a software engineer with over 20 years of experience, I tried my absolute very best to guide their customer service and help them in helping me. But chatting to their support about an issue is like talking to a 3 year old. I have tried to explain things in baby language, and still they go round and round, in every case without exception they get so confused that they create 5+ tickets passing you around so much and going back to square one so many times until finally your ticket comes across that one person who reads your very first ticket and fixes the bug within 10 minute. I cannot put in words how bad and incompetent they are.

We started using them when we had a few hundred SKUs and fulfilling a couple of hundred orders per day. As a growing business moving to fulfil thousands of SKUs and orders, we simply cannot rely on this platform. We have not tried to change anything about this platform, we are using it as it is intended to be used.

We often have to merge products as they are sold on multiple platforms, but this becomes impossible in many cases, and we end of with multiple records in Veeqo, which completely destroys the inventory management. Despite of following their instructions fully again and again, we still have issues with merging these products, and as mentioned, only in rare cases after spending 1+ month on multiple cases we get to finally speak to someone who knows how to fix it. Their advise is, we should do all the merging before going live! This doesn't work with a growing business that continues to add new product in their business.

Also, finding how things work is a matter of luck. You end up creating cases to find out why things are not working as intended, until you again come across somebody who tells you 'oh did you not know you have to change configuration in this way'!

I think I should had not expected a free platform to work well, or at the very least should had expected the customer service and technical team to be incompetent.

I am also concern about the fact that this platform is owned by Amazon, and do expect for them to do something that would cost my business greatly in the future.

UPDATE: The response I received on this, was 100% predictable and the exact reason I posted this feedback. If you pay attention, their response simply doesn't make sense, the response says the issue is with a pending batch (which implies it is not an issue with their platform) and yet, they escalated this to their technical support. So let me take this opportunity and publicly explain that, before creating my final ticket, in the description, I included screenshot of picking batches, showing that the issue is not related to a picking batch as there are no active picking batch, they also confirmed this in their initial response, so they decide to throw in this reason here in order to imply they know what they are talking about, which clearly they don't as they also said they have raised this to the "second-line technical team", which they shouldn't if they already know what the issue is. I am glad they responded in the way they responded, it just confirms my statements about their incompetence.

Also, if you start using Veeqo, you will realise that not only they are missing documentation about important areas, some of their own documentation and instructions are wrong, and 90% of their team do not actually know the configuration or features of their own platform. As an example, when you merge multiple SKUs, you receive a message confirming that this operation is "irreversible" and once merged they cannot be "un-merged". This is incorrect, simply go to Inventories > Listings, find your SKU and click on "Unlink", simple as that.

I have spoken to multiple friends who are sellers and use Veeqo, and we all had similar experience with not only receiving help from support, but also helping support understand how their own system works. This is fine if you are technical like us, and can manage, but if you are not, and you are not lucky enough to come across that 1 person in the customer service the knows what she is talking about, then you will end up hurting your business.

This company is bad DONT INSTALL IT. WHEN I INSTALLED VEEQO IT RAISED MY SHIPPING RATES IN MY AMAZON SELLER ACCOUNT BY 1-2 DOLLARS. THAT IS ALOT WHEN MARGINS ARE ALREADY THIN. i SHOULD HAVE CHECKED EVERYONE ELSES'S REVIEWS. THIS IS FRAUD I HATE VEEQO I HATE YOU VEEQO I WILL GO TO THE END OF THIS EARTH AND WRITE BAD REVIEWS ABOUT YOU UNTIL THE DAY THAT I DIE. HOW COULD YOU DO THIS TO A SMALL SELLER LIKE ME? TERRIBLE COMPANY! AVOID AT ALL COSTS ! AVOID AT ALL COSTS! THEY ARE GOING TO RAISE AMAZON SHIPPING RATES FOR SOME REASON i KNEW THIS WOULD HAPPEN! DO NOT USE VEEQO DO NOT USE VEEQO

Veeqo Review: Looks Good on Paper, But Fails in Execution

I had high hopes for Veeqo as an all-in-one inventory and shipping solution, but after using it, I can’t recommend it to anyone relying on accurate tracking, functional inventory management, or responsive customer support.

Tracking & Shipping Issues

One of the biggest frustrations is the misleading tracking numbers. Orders will show tracking information from 3 months prior. Newly used tracking numbers are being bought and sold leading to customer complaints and logistical nightmare. After 7 days we are still left with no remedy for affected customers.

Veeqo claims to help track inventory across multiple sales channels, but in reality, it’s a mess. Stock levels don’t update correctly, leading to overselling or stockouts that shouldn’t happen. Manual adjustments don’t always stick, and sync issues between platforms make it impossible to trust the numbers. If inventory accuracy is important to your business, Veeqo will only make it harder.

The app itself is unreliable. Constant glitches, crashes, and delays make processing orders frustrating. The system often fails to connect with integrated platforms properly, causing errors when trying to sync products or orders. Even basic functions—like printing labels or updating inventory—randomly stop working without explanation.

When these problems arise, don’t expect much help from support. Responses are slow, often generic, and rarely lead to real solutions. Many issues get blamed on “temporary glitches” with no timeline for fixes, and tickets are often closed before the problem is truly resolved.

Veeqo might look like a great solution on the surface, but in reality, it’s unreliable, frustrating, and poorly supported. If your business depends on accurate tracking, functional inventory management, and smooth order processing, I strongly recommend looking elsewhere.

Saved us a lot of time by syncing stock between various marketplaces. It's free fast & mostly simple to use. Perfect for what we needed.

Thank you Veeqo!

Absolutely Horrible – Fraudulent, Incompetent, and a Total Nightmare

If I could give Veeqo zero stars, I would. This company is an absolute joke, and using their service has been one of the most frustrating, costly mistakes I’ve made in my business.

I purchased $500-$700 worth of USPS shipping labels, only to find out that many of them had already been used by other people! Yes, you read that right—they literally sold me recycled, useless tracking numbers. How does something this absurd even happen? That’s not a minor glitch—that’s outright fraud.

To make things worse, when I reached out for support, I was met with copy-paste bot responses, agents who had no idea what was going on, and excuses blaming USPS—despite the fact that some labels worked fine while others didn’t, proving it was a Veeqo issue. The only “solution” they offered? Manually delete and repurchase the labels at my own expense. So now I’m out hundreds of dollars, hours of wasted time, and an entire shipping day ruined.

Veeqo’s lack of accountability, garbage customer service, and sheer incompetence have made it clear that they should not be trusted. If you value your business and sanity, STAY AWAY. You’re better off buying labels directly from eBay or literally anywhere else.

Veeqo, refund my money. This is unacceptable.

We have shipped over 10,000 orders through Veeqo and we are really frustrated and will be replacing them.

In short: AVOID THIS COMPANY, unless you are looking for a case study on how not to handle customer service.

Barcodes generated are too faint for some carriers and not others, resulting in one carrier having a difficult time scanning packages, which we have confirmed with our own scanners. The problem is that the barcode lines are too thin. We don't have this issue with labels purchased through Pirate Ship or Walmart.

"Customer service" doesn't really exist. If you message them, they will take hours to respond and will often leave messages on read, despite their status showing them as active. When you try to call them on the phone, they either don't have anyone available, or the phone connection is so bad that you can't hear anything.

There is a situation where when a customer orders 2 (or more) items on Amazon and cancels one, the entire order bugs in Veeqo. Veeqo says that it's an Amazon issue, which is ironic, because Amazon has owned Veeqo for 2 and a half years now.

Printing is very slow, even when using "direct print".

They refuse to move credit limits up to adequate amounts. We got to the point where they were charging our credit card 10+ times/day. They increased our credit limit to a fraction of what we requested and told us to use the platform more. We did and then requested another increase. They then said they gave us a very small increase, which would take after we were next charged. They didn't and we had to open multiple support cases and this took over a week to get resolved. Our credit limit is still too low. They told me I was wrong about how much money we had spent on postage over the previous 14 and 30 days (despite these numbers being available in the reporting features directly in their software) and refused to clarify. If I didn't actually spend as much as I said on postage, I'd love to know why my credit card doesn't agree!

Refunds are very difficult. You can't look up an order by order number. You have to do additional manual clicks to add in Walmart orders to shipped orders search. The mobile app order search is broken. Printing the product title on shipping labels is broken. I could go on and on - you get the point.

AVOID VEEQO

Between barcodes that don't scan, abysmal customer service, broken software, and slow printing, I won't recommend this product to anyone and we are replacing them as a vendor.

Shocking, can't renew my connection to Amazon now for over one month. Support tell me they can't talk to dev team and the bug will be fixed whenever. It's just ridiculous

We've been using Veeqo for a few years now, but the service has gone downhill, and we’re no longer satisfied. The system keeps selling products that are out of stock, causing endless issues for our business. We currently have 10 cases open with their engineers, and no one has bothered to respond.

The customer service team claims engineers will get back to you, but it never happens. We’re already looking for an alternative because this level of service is unacceptable. If you’re considering Veeqo, save yourself the trouble and look elsewhere

I have used Veeqo for a number of years and always found it to be an excellent tool. Recently though it has caused major problems with our Amazon UK account. We sell on multiple marketplaces and Veeqo has always synced well. In the last few weeks, the sync has failed (but only with Amazon) on several occasions causing us to oversell on our Amazon FBM. For example, Veeqo will present the true picture of 10 items in stock but Amazon shows the same product with 182 items. Nightmare for any ecommerce business. We have been in repeated contact with Veeqo for weeks about this but still no resolution. It was fixed once but quickly failed again. We have been forced to put our Amazon FBM into holiday mode to avoid any risk of overselling. Now we can only use only FBA, meaning half of our products are no longer for sale on Amazon. Naturally we are losing sales. Ironic that Veeqo is now an Amazon company - and yet Amazon is the only marketplace that it does not sync with. As things stand, an Amazon company causes us to oversell our products on Amazon which would ultimately lead to Amazon suspending our account. I would rather go back to being a paying customer on Veeqo and having a system that works instead of relying on a free system which is absolutely NOT fit for purpose. As things stand I do not recommend this product at all.