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Victory Cruise Lines Reviews 

383
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their phenomenal attentiveness, friendliness, and professionalism, highlighting excellent, first-rate service. Many consumers also frequently commend the exceptional quality of the food, entertainment, and well-organized excursions, often finding them delicious, amazing, and fabulous. However, some customers noted that cabins and showers were very small, posing challenges for movement. A few other people also felt that certain excursions were not ideal for those with mobility issues or were too short. While most enjoyed the cuisine, some reviewers mentioned the food was occasionally mediocre or lacked variety, and some experienced issues with communication or found staff inexperienced.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the staff for being... See more

Product

Customers had positive experiences with the product, particularly praising the food, which was described as... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the excellent and... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many expressing dissatisfaction with the small size... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff, foo quality, musicians, guides The size of cabins and showers a real challenge, and we’re not big people! Not enough room for two people to dress, pack or unpack. I don’t know how indivi... See more

Rated 4 out of 5 stars

Overall our 2 week trip was great. The strengths were the Stateroom staff was excellent, dining staff and service was excellent, lounge staff and entertainment was excellent. The weakest was the com... See more

Rated 4 out of 5 stars

The staff were phenomenal. Friendly, accommodating, and thorough. The food and drinks were spot-on for the most part. We did not like the community buffet dinner since we had no other option for... See more

Rated 4 out of 5 stars

The foods are great , the ship is clean . Nice staff/ workers . The rooms & dining service is awesome But the itenerary / the daily schedule sometimes different with the apps The pilot gave go... See more


Company details

  1. Cruise line company

Written by the company

Victory Cruise Lines invites travelers to explore North America’s most remarkable waterways aboard intimate ships designed for destination-focused discovery. Sailing the Great Lakes, St. Lawrence Seaway, Canadian Maritimes, and East Coast, our all-inclusive experience features a pre-cruise hotel stay, included shore excursions in every port, unlimited beverages, regionally inspired cuisine, and engaging onboard enrichment. Combined with personalized service and access to ports larger ships cannot reach, every voyage offers a deeper connection to the history, culture, and natural beauty of each destination.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

383 reviews

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4.5

All reviews

(383)

357 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly competent crew

Friendly competent crew
Beautiful weather - smooth sailing
Good shore excursions - but some were far too short - In Duluth we had 25 minutes to tour a 37 room mansion, a carriage house, and the gardens.

30 June 2026
Rated 4 out of 5 stars

A great value on the Great Lakes

Our cruise had 153 passengers per staff; it’s a smaller ship but renovations were first class as is maintenance; I saw no rust anywhere. The cabins are small but beautifully designed and appointed. Beds are small as well but comfortable. The food is very good to excellent. Portions can be inconsistent but more can be requested and staff aims to please. The “house band” on our cruise was outstanding! We’d certainly recommend this cruise, which is priced far more competitively than Viking’s Great Lakes options.

26 June 2026
Rated 5 out of 5 stars

Great value

Great value. Perfect itinerary. Comfortable accommodations except for the overly heavy cabin doors which are hard for elderly travelers like us.
Food was excellent in quality and variety. Crew service was commendable. Entertainment was exceptional. Educational talks and lectures were much appreciated.

7 July 2026
Rated 4 out of 5 stars

Pleasant cruise

The food was excellent and the staff was friendly and always eager to please. The only complaint we have is about the beds. They were seriously outdated and uncomfortable...slippery mattresses on box springs, which were too small.

30 June 2026
Rated 3 out of 5 stars

The cabins are TINY....even though I…

The cabins are TINY....even though I was lead to believe that by booking (and paying more) for the cabin at the back of the ship I would have a more comfortable cabin, it was not true.

Staff was superb, food was okay and entertainment was good.

30 June 2026
Rated 4 out of 5 stars

Unique opportunity to visit the Great Lakes

Victory Cruise Lines is to be congratulated for rescuing two very nice smaller cruise ships from the previous owner's bankruptcy experience. We sailed the Chicago roundtrip on 3 of the Great Lakes on Victory II. Since the cruise included a stop in Canada, the staff on the ship was international, largely service staff from the Asian Subcontinent and management staff from Europe and the Subcontinent. Service on the ship, from the Captain to the Room and Dining stewards was excellent.
Cabins are comfortable and adequately spacious. Larger folks beware: the shower is quite small. Beds are comfortable and storage space was adequate for our 14 day cruise.
Cuisine was the quality and quantity that would be expected on a high quality cruise line. Choices at dinner were varied and interesting with some bow to the region of the cruise. Breakfast buffet in the Grill was exceptional with plenty of opportunities for customization. The Grill in the evening, utilizting the hot lava stones, was an interesting and worthwhile experience. Some pains were taken to make the experience a notch above the dining room, which was, in out experience, already at a high level
Entertainment was not really to our taste. In the evening, usually a three piece band playing contemporary music. We were the outliers, to be fair; each evening the lounge was full as was the dance floor. The Lakelorian provided educational and informative lectures on the history and geology of the Great Lakes.
Each of the ports was worthwhile. The included excursion provided a good introduction to each. It was somewhat disappointing that we could not dock on Mackinac Island, but docked across the Strait, requiring an early morning ferry shuttle to make the morning excursions. (Some political shenanigans it seems.)

30 June 2026
Rated 5 out of 5 stars

Felt very well taken care of

Felt very well taken care of. Helped when needed Very pleasant and personable crew. Food was fantastic. Loved going to dining room and grill. On board events were fun to partake in. Great trip

1 June 2026
Rated 5 out of 5 stars

This company is wonderful

This company is wonderful. The cruise we took was AMAZING. Room couldn't have been better. Food was better than any cruise I have been on. I have been on 15-17. Service was superior. Only criticism is they need to give more time on excursions. Some did not give you enough time. The entertainment was No. 1. Don't hesitate. They beat the pants off of American Cruise Line or Pearl. And are lots cheaper.

30 June 2026
Rated 3 out of 5 stars

Victory 2 Great Lakes…

Previous cruise on American Queen was more enjoyable. Cabin was too small. No place for quiet relaxation. Travel agent received precruise hotel change too late. Breakfast ended too early. Staff were superior, especially Uno, Rakul, and Wayan in Grille and Joh our room attendant. Entertainment was good. Lakelorian may have been knowledgeable but poor speaker.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Every day

Every day, it felt like personal service from every crew member entrusted with the different aspects of our
care, especially, Maria in the dining and the owners who were very generous to all passengers.

30 June 2026

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