Villa Select Reviews 

302
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We booked a villa with Jet2 and just before we went we had a text from Kara the Villa Select rep out in kefalonia. We stayed at Eglina Perla Villa. It was immaculate, very comfortable, beautiful garde... See more

Rated 5 out of 5 stars

First time booking a Villa holiday. We dealt directly with Donna by phone. Everything was put into place including flights and transfers etc. We went for Villa Sunset inCala en Porter Menorca. Absolut... See more

Rated 5 out of 5 stars

We stayed in Villa Son Domingo - Menorca. Absolutely beautiful and stunning location Villa spotlessly clean with a great welcome pack on arrival . Well equipped villa with plenty of fresh towels... See more

Rated 5 out of 5 stars

We had a fabulous week at Villa Bella Vista in Menorca, booked through Villa Select. Excellent villa, beautiful private pool with breathtaking views, everything was tasteful and thoughtful. The kitche... See more

Company details

  1. Travel & Vacation

Written by the company

Founded in 1983, Villa Select is known for its unique and discerning selection of carefully hand-picked villas with individuality, character and style, from traditional rustic villas to high-tech modern luxury villas.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(302)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous company

Fabulous company, great communication from start to end. We had a stunning villa in Kefalonia, great welcome pack full of information and lovely local goodies. We were given a local rep called Deborah who checked in on us by telephone as we arrived and the day we left, she also wanted to pop around to say hello but we were busy on that day. Will be using Villa Select again.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Just returned from port de pollensa…

Just returned from port de pollensa mallorca villa casa dos excellent villa as described within walking distance to all amenities second week hired car enable us to see a lot more of the island we have used villa select 3 /4 times and would recommend them to anyone who likes villa holidays donna was friendly and knowledgeable about the villa we hired kind regards karl dowd

11 May 2024
Unprompted review
Rated 5 out of 5 stars

We have just returned from VILLA ANNI…

We have just returned from VILLA ANNI in Cala Galdana.Menorca
Fabulous location.
Every member of staff we spoke to was absolutely brilliant.We felt the girls had a smile on their face when they were talking to us.Nothing was too much trouble.We will definitely use them again.Well done girls you are amazing.We could not have asked for a better service.

3 May 2024
Unprompted review
Rated 4 out of 5 stars

breathtaking

the location is fantastic ,the views are breathtaking ,the villa was spotlessly clean ,and we will be back.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

Villa mika-Miguel please beware albufeira

We booked Villa mika for a week from 30 September.our first impression was very disappointing my aunt who was with us has mobility problems paid 90 euros for a scooter and used it once because the roads and pavements were terrible this Villa is unsuitable for elderly or people who need walking aids.once inside the Villa it was really old probly last upgraded in the 80s shower heads were broken no walk in showers the list goes on and on the pool has no rail to get in the beds were rock hard air con was broken worse Villa we have ever stayed in if you are thinking of booking here please don’t rails on stairs are an accident waiting to happen.dogs barking night and day from the neighbours beautiful country lovely weather nice people but the big pink house which is Villa mika or known locally as Villa Miguel was the worse place I have stayed..shame on you Villa select..

30 September 2023
Unprompted review
Villa Select logo

Reply from Villa Select

Hi, 'thank you' for writing in, all feedback is appreciated and noted.
The villa description is completely accurate and doesn't indicate that the villa is recommended or particularly suitable for wheelchair or limited mobility clients, plus the pictures do clearly show how the rooms are laid out. If certain requirements were advised to us in the office, then we would have easily and confidently recommended a suitable house for you and your needs.
Again the pictures and description of the pool, show no rail, so again all is accurate on our website.
Pavements and roads are something out of our control but we would always recommend if a car is required or necessary for distance and we do always mention if the house is on a steep incline, to give full knowledge and expectation to clients needs.
Regards to the decor, which is of a personal choice, the house pictures clearly show accurately how the house is designed and its simple decor/style and all of these pictures had been recently taken for up to date footage.
This said, we have now advised and recommended for the owner to make improvements on the decor and for it to be modernised in parts.
Anything broken or damaged in the house, can be reported instantly to our Resort Management Team and action is taken.
Again, thank you for your feedback and please be aware that all information is always reported back to Resort to allow us to keep on top and improve when necessary.

Rated 1 out of 5 stars

Disappointed

Need a car hire firm at the airport - not a bus ride away.Villa was sparse with no homily feel. Only baths, no walk-in showers - definitely needs grab rails for mature people. No information pack in villa for local area/map - not everyone has a Smartphone. Nothing to do in villa - no games, just watch tv- no radio. Beds were rock hard - all 3 of us had a disturbed sleep all week.Can only give villa 1 star because of the pool.

17 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Villa Select were great from my initial enquiry to the information that was sent prior to departure. Everything was as it said it would be and the quality of the villa was outstanding

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to Jaime

I'd like to thank Jaime for organising a perfect villa holiday for us and getting us a really good price. She was very responsive to my emails and all the options were fully explained. Nothing was too much trouble even when I changed my mind about some of the options.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Villa Monte Juntos

Had a great holiday and would use Villa Select again. Had an issue on arrival with the electrics (our fault) and the rep was super helpful and sorted it. The owners dropped by the make sure everything was okay which was nice. Loved the villa which was spotless and comfortable. It was also good location for us. Very quiet and private but not isolated. 5min drive from the beach. Would stay here again

29 July 2023
Unprompted review
Rated 1 out of 5 stars

Will never use this company again

Booked casa marions at cala dor through this company.
Firstly the villa..Unfortunately not a good experience.
Half way through holiday the owner next door decided to RIP out their bathroom with no warning. Dreadful noise. After lots of stress got it stop due to getting our English travel agents involved as owner didnt want to stop.
Ironically, one of our showers caused flooding nearly everyday.
Only used pool 3 times due to birds 💩 all over steps. And them and cats drinking and washing in the pool.
Villa not up to standard maintaince wise after paying £9000 for 2 weeks.
Bitterly disappointed couldn't wait to get home.
Secondly, company..
Lots of problems which I texted rep about, never received a reply to one. Turns out rep didnt know how to tell if text was received we were then blamed as we couldn't used WhatsApp, bert unfair.
Complained to select day we got home, spent an hour talking to complaints dept who wasnt remotely interested. Just wanted it in writing.
Just received a reply, obviously they didnt read it properly as littered with mistakes.
Photos etc offered as proof, never taken up on it. Thoroughly disgusted. Company was out and out rude.
From 1st day holiday was a nightmare wanted to come home early but told cough up £500 for new flights or stay.
***In response to the company's comment regarding roaming fees, I explained to the representative my contract covered EU roaming and was told it was expensive to the company to use text messages etc. The lack of texts received by myself we thought the company was not replying due to this. The representative unfortunately did not know how to tell if their messages had been received on their mobile. Why this happened I will never know, but what I do know is I still had messages from the same contact number from 2 yrs ago

3 June 2023
Unprompted review
Villa Select logo

Reply from Villa Select

Hi, thank you for all feedback and comments, we are sorry your holiday was not up to your expectations.

As mentioned in our last communication, we ask for all complaints to be submitted in writing and supporting photos are welcome if you decide to send them to us, this in accordance with our booking conditions.

Just to summarise points of your complaint and as mentioned over the telephone, Villa Select cannot be held responsible for renovation work on surrounding residential properties. We do our best to prewarn clients and resolve issues as they arise. In this case the disturbance was minimal lasting one day, as we were able to speak to the owner of the said property and work was stopped for the duration of your holiday.

Local wildlife - due to the lush area of Cala d'Or and the Villa Casa Marions in particular, there are many picturesque pine trees in the area, which can attract birds. However, we have been renting this villa for over 20 years and this has never been an issue before.

Maintenance issue - our local maintenance team were informed immediately once the shower issue was reported.

Curtailing your trip - unfortunately, as it was your personal choice of wanting to book another flight home, this would be your responsibility not Villa Select's.

Communication whilst in resort - We recommend all clients download WhatsApp as a free app, to avoid roaming costs when making and receiving calls but also for reliabilty of the service.

Rated 5 out of 5 stars

Service receive - Fab teamd from the first email…

Service received from the first email enquiry to arriving back home has been absolutely brilliant. Jaime helped us every step of the way and went over and beyond in assisting us to make our holiday experience so enjoyable. The service Jaime and team at Villa Select provide really made our holiday booking totally stress free, so BIG thank you.

Jaime already helping us with 2024 booking!!

20 June 2023
Unprompted review
Rated 3 out of 5 stars

Very disappointed!

The Villa was not as described in the brochure, it states it was in a quiet location down a ‘Private’ driveway with a state of the art kitchen & TV with international channels. None of this was true. The Villa was poorly maintained & the pool wasn’t clean.

3 June 2023
Unprompted review
Rated 5 out of 5 stars

Donna

Donna, super helpful, informative and very quick to respond to requests for information. She must be ok - she even laughs at my jokes........

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Donna was so helpful

Donna was so helpful. She answered all my questions with kindness and professionalism. fabulous customer service.

13 April 2023
Unprompted review

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