Vitality Reviews 

Very friendly member of vitality

Really helpful team who ensured I was set up properly in their app, and knew hot to maximise the benefits of being a member (activity points etc).

I particularly appreciated the call today to make sure I was happy and knew where to find everything!

I couldn't fault the person I spoke to but the service generally around what should be a very simple claim, has been mediocre and if you judge an insurance company but how they handle claims, Vitality are sub par.

Friendly, patient and helpful! As someone who’s new to making health claims, my anxiety has been alleviated. All my questions have been answered (so far) and I have no qualms about calling again if I need anything further. Hold times aren’t too long either!

Kerchni I was very helpful and answered all my questions

The lady was great who helped me out. Great customer service. She helped me in every way I needed and really promptly.

Great service.

Got hit with a surprise charge from the hospital that wasn't covered by the initial plan, and amazingly Vitality were able to help me through it and figure out a solution with me. Kelly helped me through this tricky situation and managed to resolve it so I'm very thankful!

Clear and helpful regarding next steps to progress my claim.

Always quick to answer calls and help talk through anything you don't understand or need help with. Customer service is excellent! The app could do with some tweaking to make it more user friendly but other than that really happy with the service.

I can’t recommend Tom highly enough. I’d spoken to several people about private healthcare but had never felt confident enough to go ahead until speaking with him.

Tom was incredibly knowledgeable, understanding and helpful, and genuinely took the time to make sure I understood exactly what I was getting and what I would be covered for. I never felt rushed or pressured, and the customer service was exceptional from start to finish.

Thanks to Tom, I finally felt confident enough to take out a policy, and I’m now recommending him to everyone! An absolute credit to Vitality.

I’m a new member with Vitality, and what experience I’ve had so far with them has been first class I spoke with Morgan and she directed me to the correct person. Thank you Morgan

The lovely call handler Melissa was very helpful, she listened to my questions and answered fully. She was very friendly and made me feel at ease.

A very poor service, everything is slow and complicated, I haven't found one thing to be straight forward. Payment to providers is slow and I am aske to pay when not required, due to Vitality telling them I am liable to make payment. I find the service slow and poor.

Smart Phone: I dont have a smart phone and done want one however to progress and get rewards / perks with you I need one. I swim regularly 2 x a week and cover approx 2-3km each time. I have no way of recording this apart from wearing a watch and therefore feel I am overlooked and in the minority

Friendly, helpful and efficient. Dealt with my query and then took it further than I was expecting.

Really helpful and delightful to engage with

Sophie is very helpful and answered all my questions

I disagreed with Emmanuel on how to move forward with my claim and he actively listened and spoke with a manager for advice, and together we found the solution