Another great experience in your Aberystwyth store. Went in to see when I could upgrade. I was given a lot of information on the options I had. I appreciate how they are always willing to help. Thank... See more
Company replied
3 North Parade, SY23 2JH Aberystwyth, Dyfed, GB
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Another great experience in your Aberystwyth store. Went in to see when I could upgrade. I was given a lot of information on the options I had. I appreciate how they are always willing to help. Thank... See more
Company replied
Richard who helped me select a new phone was courteous, pleasant,helpful, patient & had a good assessment about what my needs were. Matt,the manager also assisted me & showed the same helpful & profe... See more
Company replied
I visited the store on Tuesday 14th July to ask for advice and recommendations to upgrade one of my antiquated phones to something more modern. As I've received good service here previously, the Vo... See more
Company replied
Visiting Aberystwyth we had difficulty with a PAYG phone and needed the number to be transferred to our business contract with Vodafone. Mish and Richard in the Aberystwyth store proved most helpful... See more
Company replied
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3 North Parade, SY23 2JH, Aberystwyth, Dyfed, United Kingdom
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The whole team at Aberystwyth is fantastic, friendly and helpful. Abbie was brilliant at helping me switch broadband over and has been so helpful anytime I pop into the shop with a question. Have also switched my mobile over now and the team worked to get me the best deal possible. Highly recommended!!

Reply from Vodafone UK - Aberystwyth
Michelle was extremely helpful in finding the best new contract and resolving our login off issue since installing the latest software upgrade. Very impressed by her knowledge and friendly nature. Keep up the good work and brilliant to be able to talk face to face with a real person.

Reply from Vodafone UK - Aberystwyth
Fantastic help & support from Michelle. Please pass on my thanks.

Reply from Vodafone UK - Aberystwyth
Whole process was quick and explained fully by Abbie.

Reply from Vodafone UK - Aberystwyth
Abbie was brilliant at helping us with our recent upgrade , was great and patient as we had our children with us. Will definitely be asking for her next time we visit the store 10/10 ⭐️

Reply from Vodafone UK - Aberystwyth
Abbie was so helpful in sorting my mother a new broadband deal for a much cheaper price to keep the services the same. Very friendly and approachable. Thanks very much

Reply from Vodafone UK - Aberystwyth
As soon as we entered the store, we were greeted by Abbie, who was extremely helpful and friendly.
She explained everything really well and nothing was too much trouble.
I was given a great deal for a top phone.
One very happy customer!.

Reply from Vodafone UK - Aberystwyth

Reply from Vodafone UK - Aberystwyth
We visited the store because we had 3 issues. Matt, the store manager dealt with each and every issue with professionalism and care. We feel that the issues we needed sorting with 3 phone contracts would have been extremely difficult on the phone. Having a team of dedicated staff in store to speak to face to face was invaluable.
We were in store for over 2 hours and left totally satisfied that our phone issues had been dealt with.
Thanks Matt for your time and patience!

Reply from Vodafone UK - Aberystwyth
Really helpful staff, Michelle delt with us today and went above and beyond to help me, really helpful.

Reply from Vodafone UK - Aberystwyth
Very friendly and efficient service from George. Would definitely recommend.

Reply from Vodafone UK - Aberystwyth
The efficient and friendly staff,really explained everything I needed to know
Special thanks to Abbie and Michelle

Reply from Vodafone UK - Aberystwyth
Nicola was a fantastic help in store today, helped me upgrade and showed me how to use the app, thank you again nicola

Reply from Vodafone UK - Aberystwyth
Traded in my old S21 ultra because I have used it for over 5yrs and opted for the new S26 Ultra 512 gb cobalt violet.
Abbie explained all clearly any questions I needed answered.
She made the expirence of a new contract and new phone, fun and 😉enjoyable.
I would and have recommended people to visit vodafone Aberystwyth shop because of the patience the staff have shown both my wife and myself.

Reply from Vodafone UK - Aberystwyth
George helped navigate me through joining Vodafone. He was honest and on the level - not trying to sell me the most expensive package. Also , he helped me a lot through the process of signing up online whilst I was in the shop - I felt really supported throughout! Thankyou George

Reply from Vodafone UK - Aberystwyth
When my samsung fold decided to give up the ghost after 5 years I decided to purchase a new samsung s26 ultra and the service and professionalism was one of the best service from a phone provider they set up my new phone the day I collected it
Thank you Nicola and your associate

Reply from Vodafone UK - Aberystwyth
We visited the store in Aberystwyth to enquire about broadband. The staff Michelle and George were super helpful, gave good advice without being pushy. We returned the following day and signed up for the broadband - excellent service and advice, highly recommended

Reply from Vodafone UK - Aberystwyth
My first time going to Vodafone in Aberystwyth and I had a very pleasant experience. George was very helpful, kind and polite. Thank you

Reply from Vodafone UK - Aberystwyth
The customer service I received was of an incredibly high standard. In particular, the young woman that served me, Abbie, was very knowledgeable of offers and deals that would be tailored to my needs. thank you so much!

Reply from Vodafone UK - Aberystwyth
I just wanted to comment on the excellent service my mother and I received from Matt in the Aberystwyth branch of Vodafone yesterday.
Very patient, very knowledgeable, very helpful, and enthusiastic to help. He made the whole process very simple and very easy to understand. Excellent service. The reason we went to the shop was because of guidance given from an equally helpful person at Vodafone HQ on the phone.
All in all excellent customer service from both people. Couldn’t have asked for anything better.

Reply from Vodafone UK - Aberystwyth
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