Had a great experience with Vodafone thanks to the lovely Lily who helped me with my phone upgrade today. She was so friendly, personable and incredibly helpful, taking care of everything and making t... See more
Company replied
Location
Switch locationUnit 23 , Green Lane Shopping Centre, EX31 1UH Barnstaple, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was in the Vodafone Barnstaple store today with my daughter and the service received from Lily was absolutely fantastic! She was extremely helpful and friendly. Thanks so much Lily. 😊
Company replied
The member of staff was extremely helpful and dealt with all my questions very patiently and clearly. I have been very pleased with the service previously as I have been today.
Company replied
I had such amazing customer service on 2 consecutive days to solve my phone issues from Lily. She listened to what I needed, found me an excellent package and escalated my ongoing account problem to g... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Barnstaple
Written by the company
Contact info
Unit 23 , Green Lane Shopping Centre, EX31 1UH, Barnstaple, United Kingdom
4.9
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jack was brilliant
8 April 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Ilter,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience got the phone…
I had a great experience got the phone I wanted in store.
Jack was very good explainING everything.
Quick and easy.
5 April 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi David,
We really appreciate your wonderful review and the amazing support for Jack.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Lee was informative and polite and made…
Lee was informative and polite and made everything run smoothly and easily 5 stars
5 April 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Lloyd,
We really appreciate your wonderful review and the amazing support for Lee.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Awesome deal from Lee in Barnstaple as…
Awesome deal from Lee in Barnstaple as always
3 April 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Faruk,
Thanks for the lovely review and fantastic support for Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Ryan and…
Excellent service from Ryan and Cameron. Friendly and professional. Highly recommend
3 April 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Susan,
Thanks for the lovely review and fantastic support for Ryan and Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan was extremely helpful with my…
Ryan was extremely helpful with my problem helpful was very helpful polite excellent service thank
2 April 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Barnstaple
Hey Chris,
This is fantastic to hear! We really appreciate the feedback. Glad Ryan was able to help you out.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
RYAN was extremely helpful
RYAN was extremely helpful, professional and friendly. He was able to talk me through the best deals and help me choose the right phone. He transferred my data seamlessly and was very informative throughout the whole process.
1 April 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback. It brings us great joy to hear that Ryan was able to sort it out for you seamlessly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan was amazing
Ryan was amazing. Solved our camera problems Great. Saved our marriage
31 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Penelope,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Barnstaple
Hello Jason,
Thank you so much for your kind words; we truly appreciate your feedback!
Should you require any assistance in the future, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Lee was really helpful
21 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Oliver,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Competent efficient friendly service
20 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Susan,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent service, thanks
Very very good good service Lee was very helpfull .knows his job second to none
18 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Thank you for the incredible feedback Colin, it means a lot. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Absolutely first class
Absolutely first class , Lilley was a cut above, in terms of help, knowledge and personality ,
five stars .
17 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hello William,
It's great to hear about the positive experience which you've had with Lilley. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thy was very chatty whilst waiting for…
Thy was very chatty whilst waiting for everything to be done 😁 very happy with the chaps WELL DONE GUYS
17 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi there,
Thanks for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Served by jack and Ryan
Served by jack and Ryan. Very quick and polite.
11 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hello Leah,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Barnstaple
Hi Kathleen,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
1st class service e from ryan
5 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Ian,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Lily was really helpful
Lily was really helpful, informative and wondered to deal with. Can't recommend enough!
3 March 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Clare,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great customer service can't be praised…
Great customer service can't be praised enough, highly recommended.
Lily from Barnstaple store was exceptionally great with her customer service. Thank you for the lovely experience x
28 February 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Michelle,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.