My sim only package is coming to an end and I visited Berwick store to discuss options. Simon, the store manager, gave me a super welcome and searched to see what new options were available. In the en... See more
Company replied
Location
Switch location48 Marygate, TD15 1BN BERWICK-UPON-TWEED, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
David in the Berwick-upon-Tweed shop went the extra mile and some to get my wifes replacement phone up and running. Proper old fashioned customer service. It's always a pleasure to pop in to the Berwi... See more
Company replied
I wanted to take a moment to share some feedback about Simon, who helped me upgrade from a SIM-only plan to a new iPhone on Friday. He may not remember, but Simon also helped me out many years a... See more
Company replied
Walk into Vodafone shop in Berwick upon Tweed today to complain about loosing my free Spotify. Spoke to Simon, he had a look at account details and recommended u tube in stead. On looking at my accoun... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Berwick Upon Tweed
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
48 Marygate, TD15 1BN, BERWICK-UPON-TWEED, United Kingdom
4.9
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simon is a massive asset to Vodafone
I wanted to take a moment to share some feedback about Simon, who helped me upgrade from a SIM-only plan to a new iPhone on Friday.
He may not remember, but Simon also helped me out many years ago when I was an O2 customer. I’ve never forgotten that experience because of how friendly, helpful, and engaging he was. I’m pleased to say he hasn’t changed a bit—still the same friendly, funny, and incredibly helpful person today.
I’m not exaggerating when I say Simon is a massive asset to your company. As long as he’s with Vodafone, I’ll be sticking with you.
Thanks again, Simon!
11 April 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Sara. Thank you for your glowing review for Simon. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience in store at Berwick…
Great experience in store at Berwick today with Stephanie and Simon,super helpful with good knowledge and the right amount of banter too! Got my mum sorted with her new plan and got everything set up very quickly.
Thanks again guys,you were fab.
Susan.x
13 April 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Susan. Thank you for your review for Stephanie and Simon. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
Walk into Vodafone shop in Berwick upon Tweed today to complain about loosing my free Spotify. Spoke to Simon, he had a look at account details and recommended u tube in stead. On looking at my account he realised it was coming to an end in a couple of days and looked at renewing it. He got me some real good deals, which I can't thank him enough for finding. I signed up immediately. Simon and the rest of the staff in the Vodafone shop are great people for helping us oldies who find it difficult on line. I really recommend them if you are renewing contracts or have any problems, they are fantastic help and understand all the deals better than me.
5 April 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great exsperience in Berwick
Great exsperience in the Berwick branch guys are all friendly and helpful
4 April 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Gibby,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Simon At Vodafone Berwick upon Tweed Simon…
At Vodafone Berwick upon Tweed Simon felt with my request for a new IPhone He couldn’t have been more attentive and helpfull in dealing with me and assisting with me with purchasing my phone. It was much appreciated Simon
Regards
Glynn
2 April 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Glynn,
We really appreciate your wonderful review and the amazing support for Simon.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Kirstie at Vodafone shop Berwick upon…
Kirstie at Vodafone shop Berwick upon Tweed was extremely helpful, friendly and competent at quickly finding out info and setting me up with new mobile plan
12 March 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Lucy,
Thanks for your review for Kirstie. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Great customer service from both…
Great customer service from both Kirstie and Kira
10 March 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Laura,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Help with me phone
Served my kira. Gave great advice on what phone and sim would be best for me. Had plenty information and knowledge
13 February 2025
Unprompted review
Upgrade
Was in Vodaphone last week upgrading my phone and was unsure of what data package to take as I’m in uni so using my hotspot there. Kira was very helpful in figuring out what would be the best package for me and had me upgraded straight away. I also treated myself to some new AirPods
26 February 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Kelis-Faye
Thanks a lot for the insightful feedback for Kira, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Easy to get a new plan sorted
Easy to get a new plan sorted. Took no time at all.
26 February 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
It's great to see your five star review, Kelley! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Friendly staff.
Always welcoming when you enter the shop and ready to help with any queries you have.
20 February 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Victoria,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent experience in Vodafone today
Excellent experience in Vodafone today, unsure if I should move from iPhone to Samsung due to camera and battery. The colleague that served me Kira sat down explained in many details pros and cons both phones, I was so impressed with knowledge and information she provided i look forward to keep using the Vodafone shop more and understanding face face on the device i choose..
21 February 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Stacey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Came to in change my plan. This was done quickly and smoothly
12 February 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Ailish,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Simon has been fantastic in helping me…
Simon has been fantastic in helping me and my sister decide on what phone and contract to get.
Simon made the whole experience really easy and hassle free.
Would 100% recommend my family and friends to go and see him.
11 February 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Jackie,
Thank you for your review for Simon. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Great Customer Service
After looking at updating my phone.
I walked in to Vodafone and received great customer service.
Simon and Kevin had the patience to show me different phones and there spec, after finally deciding on the S24 Ultra, between the two of them, they set it all up for me.
Made to feel very welcome with happy, cheery staff 😊
8 January 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hello, Gareth,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff are friendly
Staff are friendly and helpful.
Simon who helped me today was very knowledgeable and helped me get a great deal with my broadband. Would highly recommend.
13 January 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Kathleen,
Thanks for this lovely review for Simon. If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
Kev the store manager was very…
Kev the store manager was very friendly, helpful and extremely knowledgeable.
12 January 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Claire,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service would highly …
Excellent service would highly recommended
Great guy very helpful thanks kev
2 January 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Paul,
Thanks for letting us know what an amazing job Kev did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great advise on broadband
Great advise on broadband, Kirstie is very knowledgeable & so friendly.
21 December 2024
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi there,
What a lovely review! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service lots of…
Excellent customer service lots of advice and cheerful help
Well done
19 December 2024
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Thanks for the five star review, Maggie. We really appreciate your feedback. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.