Vodafone UK - Bexleyheath Reviews 

287
TrustScore 5 out of 5

5.0

Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN Bexleyheath, GB


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Rated 5 out of 5 stars

On arrival, we were immediately approached by Ridwaan who quickly understood our requirements and ran through the best options available. He organised a new account for my son from sorting out the PA... See more

Company replied

Rated 5 out of 5 stars

Ridwaan was a great help from last week helping me fill out tbr credit vet appeal form to this week helping find a great price for my new device, and helping contact the credit team to deal with more... See more

Company replied

Rated 5 out of 5 stars

Mihai was brilliant. He took his time, understood exactly what I needed, and helped me find the perfect plan and number without any stress. His patience and genuine effort to secure the right deal ma... See more

Company replied

Rated 5 out of 5 stars

RIDWAAN,EXCELLENT AGENT, PATIENT, SO SO HELPFULL, NOTHING TOO MUCH TROUBLE, LISTENED,ANSWERED ALL MY QUESTIONS & EXPLAINED EVERYTHING HOW MY NEW PHONE WORKS. MOST PROFESHIONAL. HE IS A CREDIT TO VODAF... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Bexleyheath

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN, Bexleyheath, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

287 reviews

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1-star

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5.0

All reviews

(287)

41,574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ela and mihai were very helpful

Ela and mihai were very helpful! They helped me set up my phone and upgraded my plan for me. Thank you both!

17 July 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Joy,

Thanks for the lovely review and fantastic support for Ela and Mihai.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mihai couldn’t have been any more…

Mihai couldn’t have been any more helpful. As someone who works in customer relations this was the best customer service I’ve experience in a retail environment in a long time, if ever

12 June 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Ryan,

Thanks for the lovely review and fantastic support for Mihai.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ridwaan was a great help and seamlessly…

Ridwaan was a great help and seamlessly did our data transfer for us
Thank you

10 June 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Gill,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mehmet and Bexleyheath was brilliant

Mehmet and Bexleyheath was brilliant. So helpful sorting broadband for my elderly mum. Top marks

9 June 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi Jacqueline, thank you so much for your wonderful review and the amazing support you’ve shown for Mehmet, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Ridwaan was really helpful with helping…

Ridwaan was really helpful with helping me transfer all my data across from my old phone. He provided a really good service
Thank you Ridwaan

6 June 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Jennifer,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ridwaan was an amazing help getting me…

Ridwaan was an amazing help getting me to customer service on the phone and above and beyond to help my issue. Thank you

20 May 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hi Antony, thank you so much for your wonderful review and the amazing support you’ve shown for Ridwaan , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Ridwaan was really helpful helping me…

Ridwaan was really helpful helping me download all my apps and sign me into playstore

Thank you

13 May 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Kalvinder,

Thanks for the lovely review and fantastic support for Ridwaan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mihai was patient friendly and helpful

Mihai was patient friendly and helpful. He made the experience nice and smooth
Thank you so much

5 May 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Lyn,

Thanks for the lovely review and fantastic support for Mihai.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

On arrival, we were immediately approached by Ridwaan who quickly understood our requirements and ran through the best options available.
He organised a new account for my son from sorting out the PAC code, setting up an account to handing over a new SIM card. All done with courtesy and patience.

3 May 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Cheryl,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ridwaan was a great help from last week…

Ridwaan was a great help from last week helping me fill out tbr credit vet appeal form to this week helping find a great price for my new device, and helping contact the credit team to deal with more complications in store. He also helped do a data transfer and complete the trade in for my old phone

2 May 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey John,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience today was really good

My experience today was really good, Ridwaan helped me upgrade and provided me a deal for a new tablet but unfortunately did not need one and also helped as showed me how to use the app

Thank you Ridwaan

2 May 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Graham,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ridwaan was such a gentleman and was…

Ridwaan was such a gentleman and was able to provide an amazing service from upgrading to helping transfer all the data across to the new phone

22 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Jennifer,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

helpful advisor

l would like to thank Ridwaan of Bexleyheath branch for all his help today in solving a problem for me .He was so helpful and polite a pleasure to talk to .Thank you Ridwaan

19 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Sander,

Thanks for the lovely review and fantastic support for Ridwaan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

My experience was very good it was very fun and quick

My experience was very good it was helpful and quick.Mihai was an amazing sales person he done a very good job he was very friendly and enthusiastic about what he was doing and helped out a lot with getting me my new phone.

11 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Sergiu,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ridware was a great help finding the…

Ridware was a great help finding the best upgrade and got me a really cheap deal, thank you for your efforts ridwaan

11 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Nick,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Mihai provided amazing customer service today helping me switch from EE to Vodafone for sim and broadband providing me with better service for better price. Thank you.

11 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Viola,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Holly was extremely professional and…

Holly was extremely professional and supportive. Great experence in store which i regularly attend

9 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Anthony,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Ryan good value…

Excellent service from Ryan good value for money I will definitely be staying with Vodafone please give Ryan an upgrade in salary.

7 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey Keith,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into store to pick up a new phone

Went into store to pick up a new phone. Theodora save me £50-£60 and spent a lot of time making sure everything was finalised. Wasn't expecting that! Very good service, she is very good at her job. A credit to VodaFone ⭐️ ⭐️⭐️⭐️⭐️

6 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mohair

Mohair , assistant manager was excellent in every way , clear with what is going to happen and reassuring us with all our questions

3 April 2026
Unprompted review
Vodafone UK - Bexleyheath logo

Reply from Vodafone UK - Bexleyheath

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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