Went into the branch to discuss sim upgrades, as my partners bills were high, and spent time with staff member Wayne, who found offers that dropped the bill to a more manageable monthly price. He g... See more
Company replied
Location
Switch locationUnit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN Bexleyheath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Anthonia was very helpful in choosing the type of phone i want to buy and she took her time to make sure I was satisfied. I am very happy coming to vodafone/three thank you.
Company replied
On arrival, we were immediately approached by Ridwaan who quickly understood our requirements and ran through the best options available. He organised a new account for my son from sorting out the PA... See more
Company replied
Theo’s patience and willingness to explain the different options finally working out what was best for me and our company 3.30 pm on sunday as opposed to Bromley which never had the model we wanted (... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Bexleyheath
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 59 68 The Mall , Broadway Shopping Centre, DA6 7JN, Bexleyheath, United Kingdom
5.0
Excellent
315 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I came in trying to reduce my bill but…
I came in trying to reduce my bill but I ended walking out with a new phone and Mihal made my bill slightly reduced as well can’t be bad
11 February 2026
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey John,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Many thanks to Holly and Mihai for…
Many thanks to Holly and Mihai for there patients and help and professionalism with helping sort all my phone issues
2 February 2026
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hi Peter,
Thank you so much for your wonderful review and the amazing support you’ve shown for Holly and Mihai—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
There was a lovely chap sitting on the…
There was a lovely chap sitting on the right of the store when you walk in.
He was very helpful, knowledgeable and resolved our issue of deleting the sim
On the phone accidentally and put a new one in for us quickly and even reducing my
Monthly bill because he advised I was paying too much .
Nice one. Very happy customer
11 January 2026
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Kerryn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Holly was excellent
Holly was excellent, extremely helpful and patient. Very professional and a pleasure to talk to whilst I was purchasing a new contract. I have always been happy with service from Vodafone and Holly was one of the best Sales Advisor I have encountered. Well done.
28 January 2026
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Christine,
Thanks for the lovely review and fantastic support for Holly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was excelent and very helpful
27 January 2026
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Douglas,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Theo was extremely helpful and very…
Theo was extremely helpful and very competent and made the whole experience of obtaining a new device very easy. I would highly recommend.
26 January 2026
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Karen,
Thanks for the lovely review and fantastic support for Theo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan was great
9 January 2026
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
After a fortnight of much distress and aggravation from Vodafone head office. Today I've come into the Vodafone shop in BexleyHeath at long last to collect my phone and to create a new contract. The assistant manager mihai and Ryan sales advisor have been absolutely brilliant.The patience , courtesy and friendliness , is ten out of ten and I could certainly recommend them.
6 January 2026
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Sheila,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Today I was speaking with Mihai
Today I was speaking with Mihai, his service was absolutely amazing we need more people like himself in all shops worldwide.
Thank you for making it so easy to purchase my new phone.
27 December 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Loui,
Thanks for the lovely review and fantastic support for Mihai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Extremely helpful.
Fahim was extremely helpful with getting another number on my business account.
I throughly recommend him for any help needed at the Bexleyheath Store. AAA+++
20 December 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hi Tony,
Thank you so much for your wonderful review and the amazing support you’ve shown for Fahim—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Good customer service
Holly , the lady that attended to me today was very helpful ,kind and pays attention to details
21 December 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Janet,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very happy with the experience and…
Very happy with the experience and jolly staff. Very help never had such great services like what Holly and Ridwaan gave me
17 December 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Barry,
Thanks for the lovely review and fantastic support for Holly and Ridwaan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came to the store for a mobile upgrade
I came to the store for a mobile upgrade and Mihai was the assistant store manager that helped me upgrade my phone and contract and I also did a trade in all under his advice on what was best for me and suited my needs. He is extremely knowledgeable of Vodafone products and has an impressive customer service. I am extremely happy with the service and the product.
8 December 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Ana,
Thanks for the lovely review and fantastic support for Mihai. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The team in the shop were very helpful…
The team in the shop were very helpful it was great service the adviser I had was called Ridwaan I was very pleased with the service.
6 December 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Kirsty,
Thanks for the lovely review and fantastic support for Ridwaan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really great experience with Mihai
Really great experience with Mihai. Going above and beyond at every opportunity he got.
26 November 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Faiz,
Thanks for the lovely review and fantastic support for Mihai.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mihai was brilliant
Mihai was brilliant. He took his time, understood exactly what I needed, and helped me find the perfect plan and number without any stress. His patience and genuine effort to secure the right deal made the whole experience feel easy and actually enjoyable.
Thank you 🤩
24 November 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Vedikka,
This is really lovely to hear, thanks for the review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic customer service.
22 November 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
Hey Jon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Holly was really friendly and gave me…
Holly was really friendly and gave me all the correct information I needed.
10 November 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amazing attention
Quick, kind and very helpful attention I received from Mihai. He did his best suit my requests. 5 stars! Ana
16 November 2025
Unprompted review
Reply from Vodafone UK - Bexleyheath
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Bexleyheath
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.