Vodafone UK - Birmingham King's Heath Reviews 

606
TrustScore 5 out of 5

4.9

127 High Street, B14 7BW Birmingham, GB


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Rated 5 out of 5 stars

Dil helped me out massively today. I ordered my phone online and once into store he was able to sort me out with a much better deal. Very happy with my experience today and would recommend speaking wi... See more

Company replied

Rated 5 out of 5 stars

Dil was very helpful and approachable. He explained everything in detail. He helped us with five contractors. I found Dil very friendly, professional, knowledgeable, and accommodating. I am very ple... See more

Company replied

Rated 4 out of 5 stars

I was assisted by Indie. Indie was polite , easy to talk to and was able to explain in detail with patience . She had a good understanding of the business products and used her knowledge to get the be... See more

Company replied

Rated 5 out of 5 stars

Kasim was fantastic, experienced, explicit and easygoing working with me. He's always ready to solve further issues in case they surface. We need more ' Kasims' in Vodafone centres.

Company replied


Company details


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  • 127 High Street, B14 7BW, Birmingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

606 reviews

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4.9

All reviews

(606)

41,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Big up to Kas who helped me get a good…

Big up to Kas who helped me get a good deal on internet, he was full of knowledge and helped me out a lot. Also thank you to lady for the banter. Visit on the 21/07/26 - message for the boss man in charge give these guys a pay rise :)

21 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Lydz,

Thanks for the lovely review and fantastic support for Kas. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil & Sam

Dil & Sam

Been having huge issues via telephone in regards to my home band. Vodaphone has set me up an account three times then cancelled. Walked into vodaphone in Kingsheath they was a huge help. Much appreciate. They sorted my issue. Very happy customer.

Thanks again

20 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas very good service and staff very…

Kas very good service and staff very helpful 👏

20 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Alan,

Thanks for the lovely review and fantastic support for Kas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

I was assisted by Indie

I was assisted by Indie. Indie was polite , easy to talk to and was able to explain in detail with patience . She had a good understanding of the business products and used her knowledge to get the best deal.

18 July 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Richard,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil was very helpful

Dil was very helpful, a problem we couldn’t resolve via the call centre was dealt with quickly and professionally. He helped us save money and find the right solution.

17 July 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The sales advisor Indi was very helpful…

The sales advisor Indi was very helpful and explained everything clearly. She made the transaction easy.

17 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hi Matthew, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Vodafone kings Heath branch

Thank you Vodafone kings Heath branch . Great service .
Very professional. Felt very comfortable and welcomed.
Big shout out to Dil. Who sorted me out with a great deal .
And answered all my questions.
Thank you Dil.
Five stars all the way.
Thank you Vodafone kings Heath .

15 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Frank,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joshua helped me with my app today

Joshua helped me with mt app today - very good service

14 July 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Nazia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful Store

kasim has always been helpful in dealing with any problems snd making sure we are sorted out.

14 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Adam,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas very good service happy with new…

Kas very good service happy with new phone give me better deal than online

13 July 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Henok,

Thanks for the lovely review and fantastic support for Kas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was very helpful and a great guy

Kasim was very helpful and a great guy, had nice experience

11 July 2026
Unprompted review
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Reply from Vodafone UK - Birmingham King's Heath

Hey Cosmin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil got me a really great offer and was…

Dil got me a really great offer and was really helpful.

11 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Faran,

Thanks for the lovely review and fantastic support for Dil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful and lovely staff

Super helpful and lovely staff.
I needed an upgrade and a spare sim and they were knowledgable of the products and helped me keep in my budget.

10 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Liz,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kas was very helpful and got me a good…

Kas was very helpful and got me a good deal with a tab

8 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey David,

Thanks for the lovely review and fantastic support for Kas. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil & Sam was

Dil & Sam were perfect l.

7 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Faranak,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was a breath of fresh air ,made…

Kasim was a breath of fresh air ,made the load of my day much lighter. He explained all the nessary things i required to know,plus kostbof all he brought to my attention that there were exceptional phone deals and shop items that were of my intress,filled me in on all and i gladly say i ended up with a newer phone that suites my needs of my requirements.I truly am content of his services and overall services .p

6 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hi Aaron, thank you so much for your wonderful review and the amazing support you’ve shown for Kasim, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 4 out of 5 stars

Indie was very polite and professional

Indie was very polite and professional. She explained everything clearly

6 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hi Silpa, thank you so much for your wonderful review and the amazing support you’ve shown for Indie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Kas.good customer service nd…

Kas.good customer service nd support.great service

4 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey George,

Thanks for the lovely review and fantastic support for Kas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dil & Josh

Dil & Josh, we’re very patient and helpful, my phone had been stolen, they did everything they could to help, and get me back online, even though this was a challenging problem. Thanks both!!

4 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kasim was helfpul would recommend to…

Kasim was helfpul would recommend to everyone

2 July 2026
Unprompted review
Vodafone UK - Birmingham King's Heath logo

Reply from Vodafone UK - Birmingham King's Heath

Hey Skillerszone,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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