Dil helped me out massively today. I ordered my phone online and once into store he was able to sort me out with a much better deal. Very happy with my experience today and would recommend speaking wi... See more
Company replied
Location
Switch location127 High Street, B14 7BW Birmingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dil was very helpful and approachable. He explained everything in detail. He helped us with five contractors. I found Dil very friendly, professional, knowledgeable, and accommodating. I am very ple... See more
Company replied
I was assisted by Indie. Indie was polite , easy to talk to and was able to explain in detail with patience . She had a good understanding of the business products and used her knowledge to get the be... See more
Company replied
Kasim was fantastic, experienced, explicit and easygoing working with me. He's always ready to solve further issues in case they surface. We need more ' Kasims' in Vodafone centres.
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Birmingham King's Heath
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
127 High Street, B14 7BW, Birmingham, United Kingdom
4.9
Excellent
606 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kas brilliantly helpful.nothing was too…
Kas brilliantly helpful.nothing was too much trouble.
11 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Francesca,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I’d like to thank indie very much for…
I’d like to thank indie very much for her help this morning. Very helpful
11 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Terry,
Thanks for the lovely review and fantastic support for Indie .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kas was very supportive
Kas was very supportive, helpful and resolved my issue swiftly. Recommended
10 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Irfaan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Kasim provided a very good service to…
Kasim provided a very good service to me today. Thank you.
9 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
He was very helpful in finding the best…
He was very helpful in finding the best possible deal for me. He was extremely patient and supportive towards me and my family. I would highly recommend him to other customers as was perfect in selling us the phone made us feel comfortable.
8 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Najma,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kas and Sam service was 10 out of 10
Kas and Sam service was 10 out of 10 . Brilliant service. Even had a customer in store shouting and they handled it brilliantly. Got me a package deal that im pleaded with
5 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Heath,
Thanks for the lovely review and fantastic support for Kas and Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kas was given me excellent service
Kas was given me excellent service. I came out with great offer, very satisfying.
He is professional, great communicator.
Such a bonus to have him in the team.
4 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kas was really helpful and informative…
Kas was really helpful and informative got me a great deal for me and son
3 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Paul,
Thanks for the lovely review and fantastic support for Kas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had issue with my SIM Kasim fixed…
I had issue with my SIM Kasim fixed everything and I appreciate for all your support and can't thank him enough
2 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Mohammed,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dil was very helpful today
Dil was very helpful today. I highly recommend the service. I've used it in the past for the business account, and he did a great job then as well. He has great customer service skills, was professional throughout, and made the whole process easy.
2 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Patrycja,
Thanks for the lovely review and fantastic support for Dil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kasim gave me a wonderful sim only deal
1 June 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Dil was was very helpful went above and…
Dil was was very helpful went above and beyond listen to my decisions of what I wanted to do and then gave his opinion and then we came to a decision together on which was the best path to take with Vodaphone. Dil is a credit to have working for your company Vodaphone excellent customer service above and beyond.
30 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kasim was helpful
Kasim was helpful, sorted my sim plan and helped retain my number assisted with getting me back up when I lost my info and couldn’t get access to my phone. Would definitely recommend
29 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Jason,
Thanks for the lovely review and fantastic support for Kasim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kasim was helpful
27 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Tiyasha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Dil was very hellpfull and profesonal…
Dil was very hellpfull and profesonal explaind every thing thankyou
27 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey Cliff,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Indi was so helpful and patient with my…
Indi was so helpful and patient with my mum and I! Explained all of the options to us clearly and worked through the whole process with us. Great all around!
26 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kasim was helpful got me a new sim and…
Kasim was helpful got me a new sim and made things easier for me
26 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Indi was great got me a great deal and…
Indi was great got me a great deal and was extremely helpful.
23 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dil was professional and helpful in…
Dil was professional and helpful in saving me money on my contract and dealing with the issues I had which was not being able to roam on my iPhone as I need it for travel and holidays . Please with my new Samsung phone aswell .
23 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kasim was very helpful ongoing issue…
Kasim was very helpful ongoing issue for 3 days which he managed to sort out I was going to leave but he managed to sort out my issue and get me a good sim deal
22 May 2026
Unprompted review
Reply from Vodafone UK - Birmingham King's Heath
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.