Sam was incredibly helpful, knowledgeable and gave us exactly what we needed. He has a very pleasant manner and I would seek him out for advice next time. Thank you.
Company replied
Location
Switch location56-60 Broadmead, BS1 3ED Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had Sam as our adviser he helped with 2 upgrades and got us the best deal possible. He was so Helpful and attentive honestly great help. Lovely guy
Company replied
Hi Tom Morgan - he solved all my Voda glitches and everything was explained and fixed. He was knowledgeable, patient and helpful. After enduring two entire days of poor online communications and ignor... See more
Company replied
So I’ve been meaning to sort my complicated Vodafone account for weeks and finally got to the Bristol Broadmead store at last! Ayodele spent an absolute age getting me a better deal on my many plans f... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Bristol Experience
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
56-60 Broadmead, BS1 3ED, Bristol, United Kingdom
4.9
Excellent
341 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service delivered…
Exceptional customer service delivered by Ayo.
17 December 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bristol Experience
Hey Shafrin,
Thanks for the lovely review and fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ayo is a very good employee
Ayo is a very good employee, he has some good stories to talk about!
12 December 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey there,
Thanks for the lovely review and fantastic support for Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ayo...great service at Vodafone…
Great service in the Bristol store today. Ayo was extremely helpful, friendly, very informative.
Got a great deal today, thanks so much.
12 December 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey Vicki,
Thanks for the lovely review and fantastic support for Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ayo is more than excellent he took his…
Ayo is more than excellent he took his time to get me a good plan that made me decide to get a contract. That's an excellent customer service from Vodafone to keep such a staff
5 December 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey Abu,
Thanks for the lovely review and fantastic support for Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Ayo had amazing customer service and…
Ayo had amazing customer service and arranged my new phone very quickly and explained each step of the process very clearly.
3 December 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey Jo,
Thanks for the lovely review and fantastic support for Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ayo was great
Ayo was great - very knowledgeable, professional and friendly.
27 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey Christopher,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ayo really helped me get the best deal…
Ayo really helped me get the best deal for my sim. Gave me options, and I was able to choose the right one for me.
27 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey Marta,
Thanks for the lovely review and fantastic support for Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I must say
I must say, Ayo is the best. He knows everything, explains things to me very well, and definitely needs a raise.
25 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey Sareen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very happy with how I was treated by…
Very happy with how I was treated by you staff ayo he was very helpful 👍🏽🙂
22 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hey Karlo,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great deals and good customer service…
Great deals and good customer service by Ayo
20 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Feel comfortable Ayo explain everything…
Feel comfortable Ayo explain everything clearly and
20 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hi, Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ayo thank you so much for sorting out…
Ayo thank you so much for sorting out my account, excellence, patience, and a result. Can't recommend Ayo enough for his help. Thank you Vodafone Bristol. X
18 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hi. We're happy to hear that we sorted out your account! We appreciate your kind words regarding the excellence and patience you experienced. Thank you for recommending our services. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bristol Experience
Hi. We're happy to hear that you found our team member helpful. We appreciate your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tori and Rose were great
Tori and Rose were great - very helpful with sorting the best deal!
17 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Hi. We're happy to hear that you had a great experience! We appreciate you mentioning how helpful our team was in finding the best deal for you. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was a great advisor in Bristol
Dan was a great advisor in Bristol. Explained everything very clearly.
16 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Had issues with my sim for some time
Had issues with my sim for some time, and thought i would try my luck and this lovely young man connor helped me with everything, very straight to the point and my issues solved. 5/5
4 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ayo explained everything clearly
Ayo explained everything clearly, got me the best deal and great savings, whilst being very patient with my 3 yo son in store! Thank you!
14 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Really good communication
Really good communication, normally I don't understand but Rose was very lovely and clear. She made our experience alot swifter than normal, and worked out a great deal for us. Thankyou very much broadmead team:) merry Christmas
14 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ayo was extremely helpful
Ayo was extremely helpful. He talked me through all my options and answered my questions in full. He helped me understand my phone better and was very patient explaining to a 70 year old techno phobe.
Well done Ayo. Great customer service.
14 November 2025
Unprompted review
Reply from Vodafone UK - Bristol Experience
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.