Vodafone UK - Bristol Experience Reviews 

338
TrustScore 5 out of 5

4.9

56-60 Broadmead, BS1 3ED Bristol, GB


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Rated 5 out of 5 stars

Sam was incredibly helpful, knowledgeable and gave us exactly what we needed. He has a very pleasant manner and I would seek him out for advice next time. Thank you.

Company replied

Rated 5 out of 5 stars

We had Sam as our adviser he helped with 2 upgrades and got us the best deal possible. He was so Helpful and attentive honestly great help. Lovely guy

Company replied

Rated 5 out of 5 stars

Hi Tom Morgan - he solved all my Voda glitches and everything was explained and fixed. He was knowledgeable, patient and helpful. After enduring two entire days of poor online communications and ignor... See more

Company replied

Rated 5 out of 5 stars

So I’ve been meaning to sort my complicated Vodafone account for weeks and finally got to the Bristol Broadmead store at last! Ayodele spent an absolute age getting me a better deal on my many plans f... See more

Company replied


Company details


Contact info

  • 56-60 Broadmead, BS1 3ED, Bristol, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

338 reviews

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4.9

All reviews

(338)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

New Phone and watch with Ayo

Ayo, was a very great person to talk with and helped us a lot with a new phone and watch

4 March 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Cristi,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A sincere thank you to Tom and Ben

A sincere thank you to Tom and Ben! I’d visited another major phone store in Bristol city centre and been faced with a lack of knowledge, zero interest, and recommendations to just phone customer service. Vodafone was a complete contrast! I made a first visit and Ben guided me on phone and contract options. I returned again and he gave me the knowledge I needed regarding transferring a corporate number to my personal use. Third visit, Ben set us up with Tom who patiently explored different options, combinations and expectations with us to ensure we got the right answer - I think it’s amongst the most perfect support I’ve ever received. By the end of the second visit, the care and help meant I was determined I would move my contract to Vodafone and would be coming back to make it happen. Guys, brilliant! Made a difference to my spirit!

26 February 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Nick,

Thanks for the lovely review and fantastic support for Tom and Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam Vodafone

I was served by Sam who was very helpful.He explained everything very clearly and the process was super easy. Outstanding colleague.

24 February 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Jibran,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayo was very helpful and friendly

Ayo was very helpful and friendly. There was no pressure to take out expensive contracts. Much appreciated. I would definitely come back

21 February 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Shez,

Thanks for the lovely review and fantastic support for Ayo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful, helped me to get the best deal

Ayo was Very friendly and helpful

12 February 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Seona,

Thanks for the lovely review and fantastic support for Ayo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam has been amazing

Sam has been amazing, really helpful would defo come back to him for advice.

5 February 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hi Rheia,

Thank you so much for your wonderful review and the amazing support you’ve shown for Sam—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Sarah,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was welcomed by an amazing and very…

I was welcomed by an amazing and very knowledgeable staff member called Ben at Vodaphone Broadmead Bristol. He was absolutely amazing and I left with a very happy purchase of two contract phones. I would suggest he gets promoted to be a manager. I give him a 10 stars review.

23 January 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Ibtesam,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone upgrade

Dan was great very knowledgeable well worth a visit to the Bristol store

11 January 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

See Dan

Well, Dan's your Man.....new phone, broadband queries? You got a problem he can sort it all with a smile

3 January 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was amazing great sales and after…

Dan was amazing great sales and after sales support

3 January 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Lynn,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Our experience with Ayo was excellent

Our experience with Ayo was excellent. he took his time to explain the products plan to us and was friendly. we are so happy to join vodafone. courtesy excellent customer service from Ayo

2 January 2026
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Hardik,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

The person who helped me, Conner, was both professional and knowledgeable. He was able to sort out my phone issues quickly and completely.

23 December 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayo has been a great help and I am…

Ayo has been a great help and I am leaving the store a happy man. Thank you Ayo

23 December 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Andrew,

Thanks for the lovely review and fantastic support for Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great person an amazing customer…

Great person an amazing customer service I was very happy. Thanks to mr ayo

20 December 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Mahdi,

Thanks for the lovely review and fantastic support for Mr. Ayo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ayo 1

Ayo, very good service , both plans were explained to me in detail , I renewed my plan with a new phone , great service

19 December 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Matthew,

Thanks for the lovely review and fantastic support for Ayo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My advisor Rose was helpful

My advisor Rose was helpful, polite, calm and knowledgeable.
No hard-sell, which was refreshing and really kind and nonjudgmental of my questions.
Thank you! You have a lovely Service today Rose

18 December 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Ali,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service delivery

Very good service delivery

17 December 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Adeola,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional customer service delivered…

Exceptional customer service delivered by Ayo.

17 December 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Very good

Very good, helped a lot with changing my plan

15 December 2025
Unprompted review
Vodafone UK - Bristol Experience logo

Reply from Vodafone UK - Bristol Experience

Hey Shafrin,

Thanks for the lovely review and fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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