Vodafone UK - Broadstairs Reviews 

304
TrustScore 5 out of 5

4.9

Unit 11 The Link , Margate Road, CT10 2FF Broadstairs, GB


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Rated 5 out of 5 stars

Chris in Broadstairs was fantastic when we went to see him. He was acting manager due to issues with staff. He acknowledged everyone in the queue and really made my interaction special. He got me... See more

Company replied

Rated 5 out of 5 stars

Callum was amazing!!! Got mine sorted and three new lines for my children too. No issues, no fuss, great customer service!! Luke was also great and helped with the decision making process! Cannot f... See more

Company replied

Rated 5 out of 5 stars

Went in for an upgrade today and we were served by Callum. He was very helpful. So knowledgeable and friendly. He helped us with different offers for our upgrade and gave us a great deal! Brilliant cu... See more

Company replied

Rated 5 out of 5 stars

Chris, at Broadstairs was absolutely terrific. Helpful patient and kind. He explained everything in ordinary words.

Company replied


Company details


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  • Unit 11 The Link , Margate Road, CT10 2FF, Broadstairs, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

304 reviews

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4.9

All reviews

(304)

39,826 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleasant and knowledgeable service…

Very pleasant and knowledgeable service from you staff my member Gee 😀

23 October 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Clifford,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was very knowledgeable and…

Connor was very knowledgeable and helpful. He took the time to thoroughly explain everything and answered all our questions without hesitation. Many thanks for everything today... we will be back soon!

11 October 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi. Thank you for your review for Connor. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

greeted by Connor…

I was greeted by Connor who was cheerful and went through the details of my requirements with understandable details very helpful

11 October 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Colin. Thank you for your review for Connor. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Being of the older generation I was a…

Being of the older generation I was a bit confused by the differant contracts. I was served by conner who had so much patience with me bless him .very satisfied customer.

27 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hello, Kim,

It's great to hear about the positive experience which you received in store from Connor, and we appreciate you taking the time to leave a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I wNEW PHONEent into vodafone today in…

I went into vodafone today in Broadstairs to choose a new phone which Chris help me with he was so helpful down loaded my photos and messages and explained a lot more I wish more vodafone shops would of been more helpful tike that all team are so friendly
Many thanks .

17 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi there,

Thanks for your review and your lovely words for Chris! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was amazing inside the branch

Connor was amazing inside the branch! Really easy to understand and made upgrading so much easier! Would really recommend!!

16 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hello, Olivia,

It's always our aim to provide a helpful service, so it's great to hear that Connor delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great to deal with

Great to deal with, moved from O2, super helpful Carl was super

15 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Ashton,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff - especially Carl and Gee.
It’s difficult sorting issues out but they did a great job of understanding! Very patient.

15 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Ladya,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris was brilliant

Chris was amazing, really helpful and polite. Was quick and efficient with explaining everything nice and clear to me, would come back again for him.

12 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Candy,

This is lovely feedback for Chris. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Lovely costumer service

Carl has amazing customer service and was very helpful :)

13 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hey Sophie,

Thanks for the lovely review and fantastic support for Carl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, from Connor

9 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi. Thank you for your review for Connor. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very quick and efficient service!!!

9 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Julie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Connor'fone Broadstairs

Just been to Vodafone in Broadstairs and upgraded my phone and my partner's phone with Connor. It was a really good experience and Connor was incredibly knowledgeable, friendly and supportive.

8 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Benjamin,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Carl is very helpful

Carl is very helpful. Took plenty of time to help us out. Very helpful. Polite.

7 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Richard,

Thank you for taking the time to review, and sharing this feedback for Carl.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Carl was amazing

I was kept waiting long and the customer services worker Carl was very good at explaining things to me and explaining the current deals and offers with ease. Great person and would come back to him again

1 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi David,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the service Carl has provided.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Carl from the Westwood shop was really…

Carl from the Westwood shop was really helpful with me today to carry out all procedures and requests I needed.

Walked out with better offers than I had originally thought possible

5 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi DJ,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in Westwood store with Carl.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Connor was great

1 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Doreen,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Connor.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Best customer service from…

Had the best customer service from Ollie !!! 100% recommended. He was really kind and helpful. The BEST SERVICE at Vodafone Broadstairs !! :)

2 September 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Hi Farheen.

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Harry was extremely good and efficient…

Harry was extremely good and efficient had a very high knowledge of his job and very friendly and polite

31 August 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Thanks for your fab feedback for Harry.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Chris was so helpful

Chris was so helpful when I popped in, answered all my queries, helped me sort out my battery problems and sim plan.

25 August 2024
Unprompted review
Vodafone UK - Broadstairs logo

Reply from Vodafone UK - Broadstairs

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

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