Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understo... See more
Company replied
Location
Switch location3 New Gate Row, Grosvenor Centre, CH1 1EE Chester, GB
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See what reviewers are saying
Jamie was really helpful when it came to sorting my European pass out for my holiday. Gave me total peace of mind whilst away, and it only took a few moments to do! Much appreciated!
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not bei... See more
Company replied
I normally hate speaking to salespeople but when I came in today, Taniya was so down to earth and didn’t make me feel uncomfortable at all, a rarity when speaking to someone trying to sell you somethi... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Chester Grosvenor Centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
3 New Gate Row, Grosvenor Centre, CH1 1EE, Chester, United Kingdom
4.9
Excellent
276 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service from Taniya today…
Excellent service from Taniya today helped me out with my broadband and phone and was lovely to speak to.
Such a lovely young lady and so polite
10 August 2026
Unprompted review
Jamie was really helpful when it came…
Jamie was really helpful when it came to sorting my European pass out for my holiday. Gave me total peace of mind whilst away, and it only took a few moments to do! Much appreciated!
14 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I went there today and had a chat with…
I went there today and had a chat with Taniya and she was so lovely and helpful. Great staff all round.
31 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Stephen,
Thanks for the lovely review and fantastic support for Taniya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had such an amazing experience at…Vodaphone
I had such an amazing experience at vodaphone, Taniya was so unbelievably helpful getting me a new SIM card. Thankyou Taniya!
28 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Freya,
Thanks for the lovely review and fantastic support for Taniya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I normally hate speaking to salespeople…
I normally hate speaking to salespeople but when I came in today, Taniya was so down to earth and didn’t make me feel uncomfortable at all, a rarity when speaking to someone trying to sell you something!
31 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Oliver,
Thanks for the lovely review and fantastic support for Taniya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Such great service made upgrading my…
Such great service made upgrading my phone so easy! Jamie was very helpful and made the whole process quick and simple, great price too!
18 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Logan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was a great member of staff
Jamie was a great member of staff, he helped me with all my needs and he was very friendly
27 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie Graham was a superstar
Jamie Graham was a superstar! Had me sorted quickly and efficiently. Couldn’t be happier with the phone/contract he recommended, really knowledgeable! Jamie=top bloke
27 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Laurence,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ryan has been very helpful today
Ryan has been very helpful today. Correcred a virus issue on my device. He also helped me with a new device
24 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey PETER,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer experience
Steven was absolutely fantastic with my 87-year-old mother. He was incredibly patient, kind and respectful throughout, taking the time to make sure she had all the right information and fully understood everything. He never once made her feel rushed, confused or like she was a bother. He managed to get her Vodafone contract and bills down to the correct level while making the whole process easy and reassuring for her. It was genuinely lovely to see such thoughtful and considerate customer service. Steven is a real credit to Vodafone.
21 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
"Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Very helpful excellent customer service.
21 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Alan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam helped me collect my new phone
Adam helped me collect my new phone, and sorted the data transfer out to send all my things over to my new device. Very happy, will come back again
18 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Roger,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Adam provided efficient and courteous service. I have been with Vodafone for many years and have almost always found their customer service excellent.
17 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam has been fantastic today
Adam has been fantastic today, upgraded 2 devices for us and also helped us with our data transfer. Great service, been coming for years to Vodafone. 100% recommend
15 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff member Ryan from Chester
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not being able to utilise modern mobile phones and needed it to be very basic.
We attended your branch in Chester and a memner of staff Ryan went above and beyond in assisting her.He was very patient and knowledgeable and friendly making the overall experience easy for her to understand. What a pleasant young man he is, explaining to her for her to be able to sign a contract knowing exactly what it consisted of. A credit to Vodafone
7 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Marie,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
They are incompetent company
They are incompetent company that no one should be with this company. I was approached in my local curry’s store by a vidaohobe rep asking me to change to them for my broadband, I was in a hurry with 1 million things on my mind , she rushed through her preprepaired sells pitch and I agreed to swap to them from sky this women didn’t answer my concerns or questions , she cud see I was over 60 not a text and I felt intimidated by her, I sgreed so I took it, she never explained that she was going to change my landline as well, broadband transfer took 3 weeks MY LANDLINE STILL NOT CONNECTED 7 weeks later
I am fuming I have spent at least 3 hours a day to get through to someone who can help me and understand my situation
Now I can’t use my landline and I’m getting billed by Vodafone sir services I don’t have
CIN merchants
RIP off
They prey on vulnerable people and never achieve the needs of a customer
14 July 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hi there. We’re sorry to hear about your experience, Samantha , and the frustration caused while trying to change your broadband. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Steven is amazing I can't thank him…
Steven is amazing I can't thank him enough for all his help
1 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Melissa at Vodaphone/Three in Chester
We went to Vodaphone/Three in Chester. We were served by Melissa. She sorted out three phone contracts and a tablet contract. She was very patient, polite and thorough.
3 August 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Timothy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I dropped my phone into a lake on…
I dropped my phone into a lake on holiday and was quite stressed at the time. Visited Vodaphone shop in Chester and assisted by Steve who was the saviour. Got a new phone and Steve explained everything in detail about how to go about recovering my I cloud account. This worked just as he said it would and all my information was transferred over. Thanks again Steve regards Daniel
29 July 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Daniel,
Thanks for the lovely review and fantastic support for Steve. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service from Jamie at…
Brilliant service from Jamie at Vodafone Chester. Excellent advice for all the mobiles in the family. Cheers
23 July 2026
Unprompted review
Reply from Vodafone UK - Chester Grosvenor Centre
Hey Kevin,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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