Katie was so helpful sorting out a new mobile contract for my elderly father and also advised my parents on renewing their broadband and home phone. Fantastic service and so friendly.
Location
Switch location4 Kingsgate Street, BT52 1LB Coleraine, GB
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See what reviewers are saying
The staff in this branch in Coleraine have always been and continue to be so helpful and friendly every time I visit the store. They cover all my options with patience and understanding as I am no... See more
Company replied
Spoke to Scott about upgrading my pixel to the new pixel as a preorder, couldn't have been a smoother and more enjoyable experience. An absolute gentleman and made sure to explain everything fully and... See more
Company replied
Katie was amazing... she was very efficient & new exactly what she was doing. Highly recommend coming to Katie for all your phone issues. Jenny
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Coleraine
Written by the company
Contact info
4 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom
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Jonathan was very good at giving me…
Jonathan was very good at giving me really good options for my sim and got me a really great price

Reply from Vodafone UK - Coleraine
In the Coleraine store jonathan went…
In the Coleraine store jonathan went above and beyond sorting my emails out, nothings too small for the team there

Reply from Vodafone UK - Coleraine
Jonathan cleaned and got rid of the…
Jonathan cleaned and got rid of the spam and virus from my phone. Great service from him

Reply from Vodafone UK - Coleraine
Great customer service from Jill
Great customer service from Jill
Sorted everything out
Thanks

Reply from Vodafone UK - Coleraine
Jonathan did a great job transfering my…
Jonathan did a great job transfering my phone no problem at all

Reply from Vodafone UK - Coleraine
Jill was absolutely brillant and so…
Jill was absolutely brillant and so patient setting up my new phone.Full marks!!!! A saviour! Thanks Teddy

Reply from Vodafone UK - Coleraine
Jill was extremely helpful and answered…
Jill was extremely helpful and answered all my queries professionally

Reply from Vodafone UK - Coleraine
Lisa was fantastic today
Lisa was fantastic today, gave me lots of options on broadband. Her knowledge was great and super friendly!

Reply from Vodafone UK - Coleraine
Jill was helpful with my enquiry and…
Jill was helpful with my enquiry and full of information. I was having issues with my phone and she fixed it very promptly. Very pleasant and helpful

Reply from Vodafone UK - Coleraine
Lisa was very helpful
Lisa was very helpful. I wanted to switch from o2 to vodafone and she was brilliant. Very pleasant and full of information. Thank you Lisa

Reply from Vodafone UK - Coleraine
Fantastic team ⭐
Scott and the team in Coleraine are fantastic. They went above and beyond to help sort out my upgrade and Jonny even kept my kids entertained while I sorted everything out. They're all so knowledgeable and helpful and I couldn't recommend them enough.

Reply from Vodafone UK - Coleraine
Grear monwy saving from jonathan
Grear monwy saving from jonathan, will definitly be back next year

Reply from Vodafone UK - Coleraine
Great experience in store with Lisa
Great experience in store with Lisa

Reply from Vodafone UK - Coleraine
Incredible service from jonathan
Incredible service transferring my phone as it had a lot of data that I couldn't do myself. Of course I will be back over and over again when I need anything, a great person

Reply from Vodafone UK - Coleraine
Lisa was amazing and helped me with all…
Lisa was amazing and helped me with all my questions. I loved the service.

Reply from Vodafone UK - Coleraine
Jonathan was great when it came to…
Jonathan was great when it came to getting my broadband sorted, saved £40 a month moving to Vodafone, amazing

Reply from Vodafone UK - Coleraine
Excellent service from Lisa Coleraine.

Reply from Vodafone UK - Coleraine
Went into Vodafone to get my data…
Went into Vodafone to get my data transferred from my old phone to new phone I purchase. Jill was very friendly and patient and great help. She got all my data and apps transferred, would highly recommend

Reply from Vodafone UK - Coleraine
Outstanding customer service
I cant praise Jill and Lisa enough for their outstanding customer services in relation to an issue I had with my sons phone. Despite him living in England they went above and beyond to help us resolve a sim problem, that nobody else we spoke with online could help with.
Well done ladies and Thank You both 👏 👏

Reply from Vodafone UK - Coleraine
Needed a new phone and got very helpful…
Needed a new phone and got very helpful and friendly advice from Jill. She sorted everything for me and when I picked up my new phone Jill showed me how to use it and the benefits of the phone. I always make sure to call into store if I have any problems as I know I will always be helped and looked after

Reply from Vodafone UK - Coleraine
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