Vodafone UK - Coleraine Reviews 

315
TrustScore 5 out of 5

5.0

4 Kingsgate Street, BT52 1LB Coleraine, GB


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Rated 5 out of 5 stars

Katie was so helpful sorting out a new mobile contract for my elderly father and also advised my parents on renewing their broadband and home phone. Fantastic service and so friendly.

Rated 5 out of 5 stars

The staff in this branch in Coleraine have always been and continue to be so helpful and friendly every time I visit the store. They cover all my options with patience and understanding as I am no... See more

Company replied

Rated 5 out of 5 stars

Spoke to Scott about upgrading my pixel to the new pixel as a preorder, couldn't have been a smoother and more enjoyable experience. An absolute gentleman and made sure to explain everything fully and... See more

Company replied

Rated 5 out of 5 stars

Katie was amazing... she was very efficient & new exactly what she was doing. Highly recommend coming to Katie for all your phone issues. Jenny

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Coleraine

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 4 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

315 reviews

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5.0

All reviews

(315)

40,266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience today

Excellent experience today, Lisa was most helpful and very patient with me.

29 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Jean,

Thanks for the lovely review and fantastic support for Lisa.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Sorted all questions and worked to get the best deal

28 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Kate,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jill & Lisa are life savers!

Jill & Lisa really helped me with a problem with my plan going from a monthly plan to Sim only. My mistake was doing it online but the ladies resolved this keeping my old number with the new plan. Life savers and really courteous and helpful. Thank you Jill & Lisa!!!

28 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey David, ​

Thanks for the lovely review and fantastic support for Jill & Lisa. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

We had a lovely experience with Lisa

We had a lovely experience with Lisa. She took her time and explained everything so well. She was so lovely and couldn’t have done much more.

23 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gret seevice and deal from jonathan at…

Gret seevice and deal from jonathan at Vodafone, moving from a different network and will definitely come back to store to do it again

23 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Assistant Jill was exceptional

Assistant Jill was exceptional, very knowlegable, patient and eager to help. Would highly recommend the Coleraine store.

10 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Karen,

Thanks for the lovely review and fantastic support for Andy.

Jill If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan realy helped me get my new…

Jonathan realy helped me get my new samsung set up and ready to go, im so glad tbe vodaofne store is there jn coleraine

5 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey John
 
Thanks for the lovely review and fantastic support for Jonathan.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

In store with Scott today,

In store with Scott today,
Incredibly helpful and knowledgeable. Very happy with our upgrade and all the help with our queries and changes needed

3 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Lyndsey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was incredibly helpful in my…

Scott was incredibly helpful in my upgrade plan today. Talked through everything and was very friendly. Great customer service from Coleraine branch!

3 January 2026
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Emily,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jill was brilliant in sorting out our…

Jill was brilliant in sorting out our upgrade today! Thank you

31 December 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Brian,

Thanks for the lovely review and fantastic support for Jill.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jonathan was very helpful in setting up…

Jonathan was very helpful in setting up my new Google watch. He's such a great help with everything

29 December 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Elizabeth,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jonathan getting my…

Great service from Jonathan getting my new phone sorted as my battery was broken, been here for 25 years and will be for 25 years to come

29 December 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Tony,

Thanks for the lovely review and fantastic support for Jonathan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was great

Service was great, Jonathan got my data sorted and back up and running 😀

9 December 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Reginald,

Thanks for the lovely review and fantastic support for Jonathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The Coleraine store was a pleasure to…

The Coleraine store was a pleasure to visit and will definitely be back

4 December 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jonathan and Jill…

Great service from Jonathan and Jill for my transfer

4 December 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Jade,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and all explained well

25 November 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Elizabeth,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was brilliant

Scott was brilliant, highly recommend

24 November 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Allan,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

scott was very nice

scott was very nice. highly recommend.

24 November 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Jessica,



This is fantastic to hear! We really appreciate the feedback.



If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Went to Vodafone shop Coleraine

Went to Vodafone shop Coleraine, got a new phone contract,Scott was very efficient,talked through everything and made the whole process plain and simple. Definitely 5🌟 service.

21 November 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

Hey Lauretta,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lisa was very helpful in sorting out my…

Lisa was very helpful in sorting out my phone for me nothing was too much bother for her.

18 November 2025
Unprompted review
Vodafone UK - Coleraine logo

Reply from Vodafone UK - Coleraine

We appreciate you taking the time to share your positive experience with us,

Vodafone Social Media Team

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