Vodafone UK - Crewe Reviews 

147
TrustScore 5 out of 5

4.9

57 Market Street, CW1 2EY Crewe, GB


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Rated 5 out of 5 stars

Went to sort out my contract in the Crewe store dealt with Tom and Alex and they were outstanding. Really professional knowledgeable and we’re able to help me understand everything I needed highly rec... See more

Company replied

Rated 5 out of 5 stars

All the staff have been superbly helpful and couldn’t ask for better service. Wish everyone was as helpful as Vodafone Crewe. Would 110% recommend the service I have received at Crewe.

Company replied

Rated 5 out of 5 stars

Kelby was absolutely brilliant today when we went to enquiry about a new phone. He was very professional, informative and spent quality time helping us even when there were other people waiting, we di... See more

Company replied

Rated 4 out of 5 stars

Yet again the boys held the fort, great service. Putting me in the right direction, getting my phone swapped with no issues. ALWAYS glad to have a human to chat to, andvto get the job done right and... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Crewe

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 57 Market Street, CW1 2EY, Crewe, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

147 reviews

5-star
4-star
3-star
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1-star

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4.9

All reviews

(147)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

New contract, excellent staff

Went to sort out my contract in the Crewe store dealt with Tom and Alex and they were outstanding. Really professional knowledgeable and we’re able to help me understand everything I needed highly recommend both the store and the incredible team at the Crewe Branch thank you very much.

25 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Clark,

Thanks for the lovely review and fantastic support for Tom and Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All the staff have been superbly…

All the staff have been superbly helpful and couldn’t ask for better service. Wish everyone was as helpful as Vodafone Crewe. Would 110% recommend the service I have received at Crewe.

25 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Reece,
Thanks for the lovely review and fantastic support for Crew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded to a new phone in store and…

Upgraded to a new phone in store and was helped to transfer to the new phone before trafing the old one in

24 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Regine,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded in store

Upgraded in store, the team helped me transfer my information before trading in

24 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hi Peter , thank you so much for your wonderful review and the amazing support you’ve shown for us, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Upgraded to a new phone and had all…

Upgraded in store

11 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Jeanette,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was brilliant

8 August 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe


Hey Yvonne,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelby was excellent in explaining the…

Kelby was excellent in explaining the different plans suitable our needs

31 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Garry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got a new phone

Got a new phone , a cheaper plan and great service .

25 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Jess,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 Star Service

24 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Alan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Been with Vodafone for a few years now

Been with Vodafone for a few years now, it was time to renew my 3 contracts came out saving £40 per month Emma was absolutely great finding what would work for me.
We need to use our high street shops more I wouldn’t have got the same service over the phone.

3 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Diane,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kelby offered me a great deal last time…

Kelby offered me a great deal last time I was in so I came back to take it , always great service !

4 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Bobby,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma at vodafone

Emma was great today and yesterday. She was friendly, professional and very patient. Thankyou Emma!

2 July 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hi Michael , thank you so much for your wonderful review and the amazing support you’ve shown for Emma, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Good shop

Good shop. Amazing workers

29 June 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Brodie,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thankyou for the transfer after…

Thankyou for the transfer after upgrading to a new phone

29 June 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Susan,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always a great help!

Always a great help!

26 June 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Penny,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service , Tom was very helpful

15 June 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey David,

Thanks for the lovely review and fantastic support for Tom. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Store visit for upgrade options

Went into store to check out when out of contract. Managed to secure the latest phone for a better deal thank to the great service,
Patience and options from the store assistant Kelby.

25 May 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent shop,great atmosphere,staff…

Excellent shop,great atmosphere,staff helpful and friendly.

All hands on

23 May 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

After several attempts at trying to…

After several attempts at trying to register my claim for free Chromebook on line following phone upgrade I went back to the store where Emma did it all for me without any hassle. What an angel.

23 April 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hi Beau, thank you so much for your wonderful review and the amazing support you’ve shown for Katie it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was brilliant!

Tom was brilliant, easy upgrade with trading in!

18 April 2026
Unprompted review
Vodafone UK - Crewe logo

Reply from Vodafone UK - Crewe

Hey Kelby,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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