Vodafone UK - Exeter Reviews 

583
TrustScore 5 out of 5

5.0

246 High Street, EX4 3NZ EXETER, GB


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Rated 5 out of 5 stars

I was see by a really lovely young man called Scott at the High Street branch of Vodafone. I cannot express my gratitude for all the help and advice given to me. He was so professional and knowle... See more

Company replied

Rated 5 out of 5 stars

Alex, retail assistant at the Exeter Vodafone shop was super helpful, explained everything clearly and made every effort to find us the best deal (which worked out better than I thought). Superb servi... See more

Company replied

Rated 5 out of 5 stars

Josh was absolutely fantastic today! He was friendly, professional, and made the whole experience genuinely enjoyable. He took the time to explain everything clearly, was patient, and made me feel com... See more

Company replied

Rated 5 out of 5 stars

Hayley in the Exeter shop (not Mei as her name badge says) is amazing! She has been so amazingly helpful sorting out two new contracts, going through loads of different options for me, very patient an... See more

Company replied


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  • 246 High Street, EX4 3NZ, EXETER, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

583 reviews

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5.0

All reviews

(583)

41,572 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful

Really helpful and good advice for saving money and better options

8 March 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Jayden ,

Thanks for the lovely review and fantastic support for Vodafone.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was very helpful

Jack was very helpful, it good to speak to someone in person to sort out my broadband.

5 March 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Ian,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience at Vodafone Exeter and Scott was extremely helpful!

19 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Morteza,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the store in Exeter today 16th…

Visited the store in Exeter today 16th feb 25 and spoke with Dan who was truly helpful

16 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey GWENDOLINE,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was amazing

Hayley was amazing, she was very kind and layed out the plan very simple and was a seamless transition.

15 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Chris,

Thanks for the lovely review and fantastic support for Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Hayley

Thank you Hayley. Very helpful and tolerant.

12 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Jane,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Hayley for getting my number…

Thank you Hayley for getting my number back and save me for hussle!

10 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Jade,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into Vodafone Exeter today with my…

Came into Vodafone Exeter today with my partner as my phone was due for an upgrade and needed to extend the broadband package. Hayley was our sales assistant and can't thank her enough for all she did. She was very friendly very chatty and made the whole experience so easy to do she was absolutely lovely and I would definitely recommend her to anyone who is thinking of coming over to Vodafone, come and speak to Hayley she will make this an absolute breeze. Thank you Hayley very much

7 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Steve,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was served today by the wonderful…

Was served today by the wonderful Hayley , who made today's visit and absolute joy. She was friendly funny and talked through all aspects of everything she was doing today so that we understood . We came in to upgrade a phone and extend broadband and she was an absolute angel finding a wonderful contract for us in a budget that more than suits us

7 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Emma,

Thanks for the lovely review and fantastic support for Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Sam and Harry for sorting out…

Thank you Sam and Harry for sorting out our upgrades and router to a better deal. Great customer service as always. Hence being a customer for many years.

O

7 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Janette,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient, helpful service. Enjoyed customer experience with Harry.

7 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan really helped me out when I…

Jordan really helped me out when I needed it. Managed to sort me out.
Thank you so much!

6 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Eva,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

I have been a vodafone customer for many years and always had great customer service, that was also replicated today with Cameron as he had knowledge of what I wanted.

6 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi Donna,

Thank you so much for your wonderful review and the amazing support you’ve shown for Cameron —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jon b was amazing explaining roaming…

Jon b was amazing explaining roaming deals and global roaming and what speed boost was that you

4 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Shirley,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and entertaining

Very helpful and entertaining. Would recommend

2 February 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really great help and great knowledge…

Really great help and great knowledge from Dan good all round service

18 January 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Amanda,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj was excellent

Taj was excellent. He was incredibly helpful and knowledgeable

16 January 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Philippa,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was amazingly helpful and…

Dan was amazingly helpful and knowledgeable. He gave sound advice on all the aspects I wanted to know about. Can not fault his service.

12 January 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Derek,
 
Thanks for the lovely review and fantastic support for Dan.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley is very patient and friendly

Hayley is very patient and friendly. She set me up with the best deal and get me a new phone at the same time. Thank you Hayley!

5 January 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service was excellent

The service was excellent, and the action taken was prompt. Dan was very helpful and provided clear, step-by-step explanations. Despite being short-staffed, they successfully completed the task.

14 December 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Irina,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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