Vodafone UK - Falmouth Reviews 

240
TrustScore 5 out of 5

4.9

16 Market Street, TR11 3AF Falmouth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Pete was extremely helpful and knowledgeable today - he was polite, friendly and extremely professional. He listened to my queries, answered most helpfully and advised accordingly. Pete ensured I got... See more

Company replied

Rated 5 out of 5 stars

Great staff, highly knowledgeable and were professional whole time. Helped me find my best plan with ease

Company replied

Rated 5 out of 5 stars

This is the second time I’ve dealt with Harri, Vodaphone at Falmouth. On both occasions he has been incredibly helpful and patient. Advising me of the best phone and plan for my specific needs. I’m ve... See more

Company replied

Rated 5 out of 5 stars

Absolutely insanely amazing top service here from Gryffin in Falmouth. Genuinely completely sorted out from the original problem we came in with, to then also having all my children's phone's organise... See more

Company replied


Company details


Contact info

  • 16 Market Street, TR11 3AF, Falmouth, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(240)

40,333 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Thank you so much I will be…

Excellent Thank you so much I will be recommending you to everyone local.

4 August 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Louise,

Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

Great staff, highly knowledgeable and were professional whole time. Helped me find my best plan with ease

1 August 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Keiran,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was especially helpful and dealt…

Gryff was especially helpful and dealt with all my wi-fi needs. Highly recommend.

30 July 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Richard,

Thanks for the lovely review and fantastic support for Gryff. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff was absolutely brilliant always…

Gryff was absolutely brilliant always very very helpful A*****

24 July 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Samantha,

Thanks for the lovely review and fantastic support for Gryff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, quick and easy, thanks Gryff!

24 July 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Mike,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Gryff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Highly knowledgeable and talked through…

Highly knowledgeable and talked through everything step by step.

22 July 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth


Hey Rachel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience face to face

Great experience face to face - which we require always!! Need branch access. Thank you again and well done!

21 July 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

11 July 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey there,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service…

Very helpful and knowledgeable service and took time to explain everything thoroughly - would definitely recommend these guys

7 July 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Deborah,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff, we had Gryff and he took care of me well and sorted my new plan and phone

3 July 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Robert,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into store as my phone was full…

I came into store as my phone was full of viruses, Harri was so helpful and got rid of them all for me.

Amazing service, would highly recommend seeing him in store

22 June 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Chris,

Thanks for the lovely review and fantastic support for Harri.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff

Harri was great, really clear, professional and friendly. He was super helpful with talking through my upgrade, thanks so much!

19 June 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Charley,

Thanks for the lovely review and fantastic support for Harri.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely service quick n efficient…

Lovely service quick n efficient service Gryff very polite, helpful and a very good asset to the store

18 June 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Jane,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was unable to call my brother and…

I was unable to call my brother and Harri was super helpful and fixed the issue so quickly

Amazing service

18 June 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Anne,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harri was exceptional

Harri was exceptional, fixed the issue so quickly and was really polite and helpful. Brilliant Service

18 June 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Neil,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and clear assistance for my…

Helpful and clear assistance for my query

18 June 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Jane,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gryff has been exceptionally helpful…

Gryff has been exceptionally helpful nothing seems to much trouble will definitely come back to the Falmouth store again

17 June 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Dave,

Thanks for the lovely review and the fantastic support you’ve shown for Gryff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super helpful

Super helpful, explained everything clearly. Gryff is a credit to your company.

16 June 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey Andrew,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to see Harri as my sim wasn't…

Came in to see Harri as my sim wasn't working.

He very quickly solved my problem. Amazing service

23 May 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in because my bill was due to go…

Came in because my bill was due to go up and was paying a lot.

I spoke to Harri who was brilliant and saved me nearly £17 a month. Excellent service

23 May 2026
Unprompted review
Vodafone UK - Falmouth logo

Reply from Vodafone UK - Falmouth

Hey,

Thanks for letting us know what an amazing job Harri did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look